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TORONTO, ONTARIO, CANADA - 2015/05/13: Measuring customer satisfaction in store: Colorful buttons with smiley faces, on a white plastic device, with the words "The Source I Want That" written below them. The Source Store. (Photo by Roberto Machado Noa/LightRocket via Getty Images)
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Survey overload: Companies are inundating customers with endless surveys—and getting worse insights

This avalanche of survey requests doesn't even help improve products or services, experts say.

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Daniela and Dario Amodei, co-founders, president and CEO of Anthropic photographed on November 5, 2025 at the company's SF HQ.
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Anthropic is all in on ‘AI safety’—and that’s helping the $183 billion startup win over big business

Founders Daniela and Dario Amodei have made Anthropic and its Claude models the AI many companies prefer over rivals OpenAI and ChatGPT.

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The year in AI—and what's ahead

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The 3 trends that dominated companies’ AI rollouts in 2025

Companies are failing when they lead with AI and finding success when they lead with the problem they’re trying to solve.

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EnvironmentTravelers in Terminal B at LaGuardia Airport (LGA) in the Queens borough of New York, US, on Friday, Dec. 26, 2025. Hundreds of flights have been canceled at New York's major airports as a significant winter storm descends on the city and neighboring regions, with New York City in line to get 5 to 9 inches (13 to 23 cm) of snow between 4 pm Friday and 1 pm Saturday, according to the National Weather Service. Photographer: Michael Nagle/Bloomberg via Getty Images
Winter storm cancels more than 1,000 flights in the Northeast and Great Lakes regions as state of emergency declared in N.Y., N.J.
At the edges of the AI data center boom, rural America is up against Silicon Valley billions
Hawaii’s Big Island cat lovers are furious about a feeding ban to protect an endangered goose species: ‘They’re both living creatures’
FinancePASADENA, CALIFORNIA - JUNE 05: A class of 2025 graduating senior is hugged following the Thurgood Marshall Secondary School graduation ceremony on June 5, 2025 in Pasadena, California. 91 students at the Pasadena school lost their homes in the Eaton Fire, the second-most destructive wildfire in California history. (Photo by Mario Tama/Getty Images)
Every year, a billionaire CEO doles out $1,000 checks to local college grads—with a catch: They have to give half the money to charity
Current price of platinum as of Monday, December 29, 2025
Current price of silver as of Monday, December 29, 2025
Healthplastic packaging with energy drinks with yellow caps top view
Feel Free customers say the kratom drink is making them sick. Toothless FDA rules on dietary supplements are helping it remain a bestseller
Bolsonaro undergoes medical procedure to treat severe hiccups
Management professors who studied the dreaded work offsite say think twice about skipping it this year
LeadershipPASADENA, CALIFORNIA - JUNE 05: A class of 2025 graduating senior is hugged following the Thurgood Marshall Secondary School graduation ceremony on June 5, 2025 in Pasadena, California. 91 students at the Pasadena school lost their homes in the Eaton Fire, the second-most destructive wildfire in California history. (Photo by Mario Tama/Getty Images)
Every year, a billionaire CEO doles out $1,000 checks to local college grads—with a catch: They have to give half the money to charity
African millennials and Gen Z are quitting their big-city dreams to go make more money back on the farm
Robinhood’s CFO transition played out over 7 years and included a powerful mentorship story 
Lifestyle(Original Caption) Full-length portrait of actress and sex symbol Brigitte Bardot, reclining on bed wearing a black teddy with fishnet stockings.
Brigitte Bardot, sex symbol then animal activist, dies at 91
Gen Zers and millennials flock to so-called analog islands ‘because so little of their life feels tangible’
MacKenzie Scott’s close relationship with Toni Morrison long before Amazon put her on the path give more than $1 billion to HBCUs
Personal FinancePASADENA, CALIFORNIA - JUNE 05: A class of 2025 graduating senior is hugged following the Thurgood Marshall Secondary School graduation ceremony on June 5, 2025 in Pasadena, California. 91 students at the Pasadena school lost their homes in the Eaton Fire, the second-most destructive wildfire in California history. (Photo by Mario Tama/Getty Images)
Every year, a billionaire CEO doles out $1,000 checks to local college grads—with a catch: They have to give half the money to charity
Current price of platinum as of Monday, December 29, 2025
Current price of silver as of Monday, December 29, 2025
PoliticsTrump
‘Adapt, shrink or die’: Trump begins slashing UN aid with $2 billion pledge a fraction of previous contributions
No one’s happier about calls for a ‘backseat Fed’ than Fed insiders who were targeted by the White House this year
Trump says Ukraine and Russia are ‘closer than ever’ to peace after talking to Zelenskyy and Putin
RetailFILE - A subway rider swipes his MetroCard in a turnstile as he enters the 34th St. subway station, July 23, 2007, in New York. (AP Photo/Mary Altaffer, File)
The retirement of this notoriously finicky card marks the end of an era for one of the world’s oldest and largest transit systems
Feel Free customers say the kratom drink is making them sick. Toothless FDA rules on dietary supplements are helping it remain a bestseller
Survey overload: Companies are inundating customers with endless surveys—and getting worse insights
TechThis picture taken on November 10, 2025, shows 2024 Nobel Prize in Physics winner Geoffrey Hinton, known as the "Godfather of AI," attending the Hinton Lectures in Toronto, Canada. The 2024 Nobel Prize in Physics went to British-Canadian Geoffrey Hinton and American John Hopfield for their pioneering work on the foundations of artificial intelligence -- with both of them warning that their discoveries carried profound risks to society and humanity. (Photo by Jorge Uzon / AFP) (Photo by JORGE UZON/AFP via Getty Images)
‘Godfather of AI’ Geoffrey Hinton predicts 2026 will see the technology get even better and gain the ability to ‘replace many other jobs’
California tech founders unload on a proposed state wealth tax that already has some billionaires preparing an escape. ‘I am screwed for life’
NASA’s upcoming moonshot may let astronauts be the first to lay eyes on parts of the lunar far side that were missed by the Apollo program
SuccessPASADENA, CALIFORNIA - JUNE 05: A class of 2025 graduating senior is hugged following the Thurgood Marshall Secondary School graduation ceremony on June 5, 2025 in Pasadena, California. 91 students at the Pasadena school lost their homes in the Eaton Fire, the second-most destructive wildfire in California history. (Photo by Mario Tama/Getty Images)
Every year, a billionaire CEO doles out $1,000 checks to local college grads—with a catch: They have to give half the money to charity
African millennials and Gen Z are quitting their big-city dreams to go make more money back on the farm
MacKenzie Scott’s close relationship with Toni Morrison long before Amazon put her on the path give more than $1 billion to HBCUs