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AI’s next act: how Salesforce is turning efficiency gains into revenue

Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it’s deploying that tech for other things.

By Keith Ferrazzi and Wendy SmithApril 18, 2026
brown
Meet the AI founders using agents to build instantly profitable 3-person companies
By Nick LichtenbergApril 18, 2026
dario
White House chief of staff to meet with Anthropic CEO about dangerous new Mythos model, official says
By Josh Boak, Matt O'Brien and The Associated PressApril 17, 2026
Jack Dorsey, the CEO of Block
Twitter cofounder Jack Dorsey breaks down his thought process when he laid off 40% of his Block staff because of AI
By Emma BurleighApril 17, 2026
chris lehane
OpenAI policy chief says AI companies ‘need to do a much better job’ talking about AI as industry leaders face personal attacks
By Jake AngeloApril 17, 2026
From left to right: Narendra Modi, Sam Altman, and Dario Amodei
Illinois is OpenAI and Anthropic’s latest battleground as the state tries to assess liability for catastrophes caused by AI
By Jacqueline MunisApril 17, 2026
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Latest Stories
George W. Bush in the White House press briefing room with Dana Perino
SuccessDana Perino was terrified to leave the White House — until George W. Bush changed how she thinks about her career
By Preston ForeApril 18, 2026
nj
North AmericaNJ Transit scrambles to defend $150 tickets for 9-mile World Cup ride: ‘This isn’t price gouging’
By Philip Marcelo and The Associated PressApril 18, 2026
trump
LawTrump lawyers confirm talks with Scott Bessent’s IRS to resolve $10 billion lawsuit over leaked tax returns
By Fatima Hussein and The Associated PressApril 18, 2026
air canada
EnergyAir Canada suspends all summer flights to New York’s JFK airport on Iran-surging fuel price
By The Associated PressApril 18, 2026
luther
LawFormer Alabama football player wore wigs and makeup to impersonate NFL players in $20 million fraud, prosecutors say
By Sudhin Thanawala and The Associated PressApril 18, 2026
foreman
Arts & EntertainmentGeorge Foreman buried in Sioux City; family says he always remembered his only visit there nearly 40 years ago
By The Associated PressApril 18, 2026
mississippi
RetailMississippi alcohol community roiled by liquor, wine delay from state warehouse failure
By Sophie Bates, Adrian Sainz and The Associated PressApril 18, 2026
Trump
PoliticsTrump backs down after New York sues him over Second Avenue Subway funding freeze
By Philip Marcelo and The Associated PressApril 18, 2026
More AI
Yoshua Bengio seated on a stage.
AIAnthropic’s Mythos cybersecurity capabilities require urgent international cooperation, ‘AI Godfather’ Yoshua Bengio says
By Beatrice NolanApril 17, 2026
  • The hidden menace behind Big Tech’s AI arms race: Meta, Amazon, and others are spending billions on hardware that’s worthless in as little as 3 years, says Research Affiliates partner
    AIThe hidden menace behind Big Tech’s AI arms race: Meta, Amazon, and others are spending billions on hardware that’s worthless in as little as 3 years, says Research Affiliates partner
    By Shawn TullyApril 15, 2026
broker
CommentaryThe 3 forces quietly dismantling the business model that made enterprise software fabulously profitable
By Michael Jacobides and Stefano PuntoniApril 17, 2026
The world holds its breath: Trump says Iran war will end ‘pretty soon’ as uranium deal is in sight
EconomyThe world holds its breath: Trump says Iran war will end ‘pretty soon’ as uranium deal is in sight
By Jim EdwardsApril 17, 2026
The startup Blackstone just backed to turn any exec’s data question into instant answers
NewslettersThe startup Blackstone just backed to turn any exec’s data question into instant answers
By Allie GarfinkleApril 17, 2026
Teen boys are choosing AI girlfriends over real ones for ‘maximum control, zero rejection’—experts say it could make them unemployable
SuccessTeen boys are choosing AI girlfriends over real ones for ‘maximum control, zero rejection’—experts say it could make them unemployable
By Orianna Rosa RoyleApril 17, 2026
Manycore, the first of the Hangzhou ‘Little Dragons’ to go public, pushes ‘spatial intelligence’ as the next wave of AI development
AsiaManycore, the first of the Hangzhou ‘Little Dragons’ to go public, pushes ‘spatial intelligence’ as the next wave of AI development
By Nicholas GordonApril 16, 2026
  • The billionaire Anthropic cofounder who majored in literature says knowing how to ask the right questions beats knowing how to code
    SuccessThe billionaire Anthropic cofounder who majored in literature says knowing how to ask the right questions beats knowing how to code
    By Marco Quiroz-GutierrezApril 14, 2026
A group of young girls look at a robot.
AIChina has ‘nearly erased’ America’s lead in AI—and the flow of tech experts moving to the U.S. is slowing to a trickle, Stanford report says
By Sasha RogelbergApril 16, 2026
An AI protest
NewslettersAnti-AI sentiment is on the rise—and it’s starting to turn violent
By Beatrice NolanApril 16, 2026
Harvey CEO Winston Weinberg
Startups & VentureHarvey’s 31-year-old CEO says failing is a ‘good way to learn’ and destroying his ego led to an $11 billion success
By Jacqueline MunisApril 16, 2026
Paul Scherer poses casually while sitting on a bookshelf
Startups & VentureExclusive: Eigen raises a seed round from Benchmark to build the world’s first ‘mutual friend’
By Lily Mae LazarusApril 16, 2026
grad
AIGen Z turning its back on AI isn’t irrational—it’s a verdict on everyone who failed them
By Nick LichtenbergApril 16, 2026
  • TOKYO, JAPAN - FEBRUARY 3: Open AI CEO Sam Altman speaks during a talk session with SoftBank Group CEO Masayoshi Son at an event titled "Transforming Business through AI" in Tokyo, Japan, on February 03, 2025. SoftBank and OpenAI announced that they have agreed a partnership to set up a joint venture for artificial intelligence services in Japan today. (Photo by Tomohiro Oh
    CybersecurityOnline response to the attack on Sam Altman’s house shows a generational divide
    By Eva RoytburgApril 14, 2026
Anita Beveridge-Raffo is Head of Retail and Consumer Goods at Palantir Technologies
CommentaryPalantir exec: the biggest mistake retailers are making with AI? Trying to do it all with one agent
By Anita Beveridge-RaffoApril 16, 2026
Canva debuts a new suite of agentic tools, as the design app quietly becomes one of the world’s most used AI services
AICanva debuts a new suite of agentic tools, as the design app quietly becomes one of the world’s most used AI services
By Nicholas GordonApril 16, 2026
worker
AIMost of you are rejecting AI. The data shows you’re running out of time
By Nick LichtenbergApril 16, 2026
fauber
CommentaryMoody’s CEO: AI has a trust problem – better models won’t fix it
By Rob FauberApril 16, 2026
Photo: Oil tanker.
EconomyPeace talks are back on while the U.S. plays cat-and-mouse with rogue ships in the Strait of Hormuz
By Jim EdwardsApril 16, 2026
Exclusive: Doctors and education experts who studied AI’s impact on the young call for a 5-year moratorium in schools
AIExclusive: Doctors and education experts who studied AI’s impact on the young call for a 5-year moratorium in schools
By Catherina GioinoApril 16, 2026
From wool sneakers to GPUs: Allbirds’ desperate AI pivot and 600% stock surge, explained
AIFrom wool sneakers to GPUs: Allbirds’ desperate AI pivot and 600% stock surge, explained
By Phil WahbaApril 15, 2026
Pause AI and Stop AI: Meet the anti-AI groups facing questions after the attack on Sam Altman
AIPause AI and Stop AI: Meet the anti-AI groups facing questions after the attack on Sam Altman
By Sharon GoldmanApril 15, 2026
Woman drinking coffee
AIStarbucks wants you to ask ChatGPT about what coffee to get, right as America boils over with AI backlash vibes
By Tristan BoveApril 15, 2026
The Bezos-Musk space rivalry is shooting for the moon, and the winner will dominate not just the cosmos—but the future of AI infrastructure
AIThe Bezos-Musk space rivalry is shooting for the moon, and the winner will dominate not just the cosmos—but the future of AI infrastructure
By Marco Quiroz-GutierrezApril 15, 2026
A sign hangs on the front door of a shuttered Allbirds store on April 02, 2026 in Chicago, Illinois.
AIAllbirds ditches sneaker business to pivot to AI compute, stock surges over 700%
By Eva RoytburgApril 15, 2026
Sal Khan
SuccessThis CEO has teamed up with Google, Microsoft, and McKinsey to build an AI degree that could rival Harvard—and it will cost only $10,000 to attend
By Preston ForeApril 15, 2026
Why insurance giant Travelers’ CTO is placing fewer, bigger bets on AI
NewslettersWhy insurance giant Travelers’ CTO is placing fewer, bigger bets on AI
By John KellApril 15, 2026
horowitz
AIA16z’s Ben Horowitz sees ‘AI anxiety’ consuming Silicon Valley founders. Workers’ fear of something else is killing adoption
By Nick LichtenbergApril 15, 2026
News outlets like NYT and USA Today are blocking the Internet Archive’s Wayback Machine to prevent AI training models from using their content
AINews outlets like NYT and USA Today are blocking the Internet Archive’s Wayback Machine to prevent AI training models from using their content
By Dave Lozo and Morning BrewApril 15, 2026
raikes
CommentaryJeff Raikes: AI is capturing cognition — and most companies are building a talent debt they don’t see yet
By Jeff RaikesApril 15, 2026
Exclusive: Artemis raises $70M to help fight AI-powered attacks with AI
CybersecurityExclusive: Artemis raises $70M to help fight AI-powered attacks with AI
By Sharon GoldmanApril 15, 2026
dees
CommentaryA retired general’s warning: America can’t fight the AI arms race on tech it doesn’t control
By Robert F. DeesApril 15, 2026
Jeremy Renner
AIExclusive: Jeremy Renner bets on the tech that could have saved his life faster. ‘There’s 150 people that are responsible for me not dying’
By Catherina GioinoApril 15, 2026
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Success
Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaireplaceholder alt text
By Preston ForeApril 17, 2026
Real Estate
Older millennials are starting to act like boomers in the housing market—and pulling away from the packplaceholder alt text
By Nick LichtenbergApril 17, 2026
Workplace Culture
The power has swung back to employers—and workers are paying for it in benefits, flexibility, and leverageplaceholder alt text
By Marco Quiroz-GutierrezApril 17, 2026
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