• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
RetailRetail

5 Things That Defined 2016’s Year In Retail

Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
December 26, 2016, 8:46 AM ET
148685219
Macy's Store in Midtown Manhattan.Photograph by Richard Cummins — Getty Images/Lonely Planet Images
Add Fortune on Google for similar content.

For all the factors in their favor in 2016—falling unemployment, a recovering housing market, low gas prices and (slowly) rising wages—many large U.S. retailers had a pretty crummy year.

Companies like Target (TGT), Kohl’s (KSS) and J.C. Penney (JCP) suddenly found their turnarounds in question after comparable sales unexpectedly started to decline again. Others, like long-time winners Nordstrom (JWN) and Neiman Marcus were suddenly confronting a so-far unstoppable drop in business at their luxury department stores. This in a year that saw Wall Street bonuses soar and the stock market hit records, factors that typically help upscale stores.

And Macy’s (M) continued to lose market share to more nimble rivals like TJX’s (TJX) T.J Maxx and Ulta Beauty, (ULTA) and is expected to slip behind Amazon.com as the top seller of apparel in the country next year.

The retail pain was particularly acute for smaller, specialty chains. Aéropostale filed for bankruptcy protection, at least emerging as a much smaller chain, while American Apparel filed for Chapter 11 for the second time. Comparable sales continued to skid at Gap Inc (GPS) and Abercrombie & Fitch (ANF) as their attempts to push back at Zara, H&M and Forever 21 largely failed.

What’s more, most stores failed to find much solace online, with big strides in e-commerce insufficient to make up for sharply declining store sales. Some like Barnes & Noble (BKS) even managed to see online sales fall. Nordstrom took a nearly $200 million write down on its purchase of Trunk Club. And Neiman’s online sales growth stalled. Amazon, which alone commands about 30% of U.S. online sales, seems to be running away with the prize, despite its brick and mortar rivals’ best efforts.

Still, there were some bright spots: Walmart (WMT) continued its comeback, using its stores as an advantage over Amazon.com for things like grocery pickup and seeing online growth resume after adding millions of items to its marketplaces. Home Depot continued to ride the housing recovery. And off price chains like T.J. Maxx and Ross Stores’ (ROST) continued to boom.

Here’s a look back at 2016, the year in retail.

1) Walmart’s Turnaround Continued Apace

Thanks to a tripling of its online assortment, Walmart got back to growth online. It also bought Jet.com for a pricey $3 billion in a deal many analysts said would give Walmart access to state of the art e-commerce capability. Walmart also expanded the number of stores where shoppers can pick up online orders. In its stores, its investment in nicer looking fresh food areas and raises started to pay off, helping it outperform rivals like Target.

2) More Retail Bankruptcies

The industry’s shakeout continued as different chains sought to slim down bloated store fleets and lower debt. Aéropostale and American Apparel filed for bankrupcty but Aéropostale was at least rescued by a consortium that included the top two mall developers, Simon Property Group (SPG) and General Growth Properties (GGP). American Apparel’s prospects are dimmer after its second Chapter 11 filing in as many years. The Sports Authority, Vestis Retail (parent of Eastern Mountain Sports) and Pacific Sunwear were others to file for bankruptcy protection.

3) Macy’s, Barnes & Noble CEOs Out

The buck stops, or at least should, with the CEO. At Macy’s, (M) long-time and well-regarded CEO Terry Lundgren, who oversaw the worst slump in the department store’s business since the Great Recession, signaled it was time for a change after 13 years. Macy’s lost ground to J.C. Penney (JCP) among others, and announced the closure of 140 stores, or about 20% of its fleet.

As for Barnes & Noble, (BKS), the revolving door known as the corner office continued to swing as the bookseller fired its CEO after barely more than a year, adding to the sense of crisis surrounding the retailer.

Other 2016 CEO departures included: Staples’ (SPELLS) Ron Sargent who stepped down after the company failed to win government approval for its takeover of smaller rival Office Depot. (OP). Lands’ End (LE) pulled the plug on Federica Marchionni’s ill-advised attempt to go upscale. L Brands’ Les Wexner decided Victoria’s Secret needed a refresh and ousted longtime CEO Sharen Jester Turney. Whole Foods (WFM) announced one of its co-CEOs, Walter Robb, was stepping down as did The Container Store. And The North Face parent VF Corp (VCC) said its longtime CEO Eric Wiseman would be replaced by operations chief Steve Rendle on Jan. 1.

4) Where Are the Department Store Shoppers?

Sears, Kohl’s, Macy’s, Dillard’s all grappled with declining comparable sales. But even high-end department stores like Nordstrom, Neiman Marcus and HBC’s Saks Fifth Avenue are seeing drops in their business. Neiman’s CEO recently said luxury shoppers are less loyal today, but also want to “buy now, wear now,” a behavior that is upending the business model of retailers that only sell items nine months after they are seen on a runway. Meanwhile, off-price stores like T.J. Maxx are stealing department stores’ apparel business, and off-mall chains like Ulta Beauty (ULTA) are taking their shopper traffic away.

5) Old Retail Meets New Retail

Traditional retailers got bolder this year about taking on their online-only rivals. And Walmart’s $3 billion purchase of Jet.com was not the only notable move.

Neiman Marcus recently opened its first space for luxury gown rental service Rent the Runway in its San Francisco store. And earlier in the year, HBC bought flash site Gilt and merged it into its Saks Off Fifth’s discount business, looking for the same success Nordstrom has had with HauteLook.

Then again, these pairings are not necessarily slam dunks: Nordstrom recently wrote down more than half its investment in Trunk Club. Bed Bath & Beyond bought One Kings Lane for a fraction of the $1 billion evaluation the home goods site had at its peak. As for Gilt, HBC got it for a song, shelling out $250 million, or one quarter of what it was once worth.

It’s all good to buy online growth, but perhaps retailers need to get in on the action before these start-ups start shriveling.

1) Walmart's Turnaround Continued Apace

An employee pushes a cart of boxes while assembling customer orders at the Jet.com Inc. fulfillment center on Cyber Monday in Kansas City, Kansas, U.S., on Monday, Nov. 30, 2015. Online sales on Cyber Monday may rise at least 18 percent from a year earlier, slower growth than during the holiday weekend, as consumers start their Internet shopping earlier, according to forecasts by International Business Machines Corp. Photographer: Daniel Acker/Bloomberg via Getty Images

Thanks to a tripling of its online assortment, Walmart got back to growth online. It also bought Jet.com for a pricey $3 billion in a deal many analysts said would give Walmart access to state of the art e-commerce capability. Walmart also expanded the number of stores where shoppers can pick up online orders. In its stores, its investment in nicer looking fresh food areas and raises started to pay off, helping it outperform rivals like Target.

2) More Retail Bankruptcies

The industry's shakeout continued as different chains sought to slim down bloated store fleets and lower debt. Aéropostale and American Apparel filed for bankrupcty but Aéropostale was at least rescued by a consortium that included the top two mall developers, Simon Property Group (SPG) and General Growth Properties (GGP). American Apparel's prospects are dimmer after its second Chapter 11 filing in as many years. The Sports Authority, Vestis Retail (parent of Eastern Mountain Sports) and Pacific Sunwear were others to file for bankruptcy protection.

3) Macy's, Barnes & Noble CEOs Out

Macy's CEO Terry Lundgren

The buck stops, or at least should, with the CEO. At Macy's, (M) long-time and well-regarded CEO Terry Lundgren, who oversaw the worst slump in the department store's business since the Great Recession, signaled it was time for a change after 13 years. Macy's lost ground to J.C. Penney (JCP) among others, and announced the closure of 140 stores, or about 20% of its fleet.

As for Barnes & Noble, (BKS), the revolving door known as the corner office continued to swing as the bookseller fired its CEO after barely more than a year, adding to the sense of crisis surrounding the retailer.

Other 2016 CEO departures included: Staples' (SPELLS) Ron Sargent who stepped down after the company failed to win government approval for its takeover of smaller rival Office Depot. (OP). Lands' End (LE) pulled the plug on Federica Marchionni's ill-advised attempt to go upscale. L Brands' Les Wexner decided Victoria's Secret needed a refresh and ousted longtime CEO Sharen Jester Turney. Whole Foods (WFM) announced one of its co-CEOs, Walter Robb, was stepping down as did The Container Store. And The North Face parent VF Corp (VCC) said its longtime CEO Eric Wiseman would be replaced by operations chief Steve Rendle on Jan. 1.

4) Where Are the Department Store Shoppers?

Sears, Kohl's, Macy's, Dillard's all grappled with declining comparable sales. But even high-end department stores like Nordstrom, Neiman Marcus and HBC's Saks Fifth Avenue are seeing drops in their business. Neiman's CEO recently said luxury shoppers are less loyal today, but also want to "buy now, wear now," a behavior that is upending the business model of retailers that only sell items nine months after they are seen on a runway. Meanwhile, off-price stores like T.J. Maxx are stealing department stores' apparel business, and off-mall chains like Ulta Beauty (ULTA) are taking their shopper traffic away.

5) Old Retail Meets New Retail

Traditional retailers got bolder this year about taking on their online-only rivals. And Walmart's $3 billion purchase of Jet.com was not the only notable move.

Neiman Marcus recently opened its first space for luxury gown rental service Rent the Runway in its San Francisco store. And earlier in the year, HBC bought flash site Gilt and merged it into its Saks Off Fifth's discount business, looking for the same success Nordstrom has had with HauteLook.

Then again, these pairings are not necessarily slam dunks: Nordstrom recently wrote down more than half its investment in Trunk Club. Bed Bath & Beyond bought One Kings Lane for a fraction of the $1 billion evaluation the home goods site had at its peak. As for Gilt, HBC got it for a song, shelling out $250 million, or one quarter of what it was once worth.

It's all good to buy online growth, but perhaps retailers need to get in on the action before these start-ups start shriveling.

About the Author
Phil Wahba
By Phil WahbaSenior Writer
LinkedIn iconTwitter icon

Phil Wahba is a senior writer at Fortune primarily focused on leadership coverage, with a prior focus on retail.

See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Retail

An open plain bagel with cream cheese smeared on a plate.
North AmericaImmigration
Seeds, schmear, sesame: How a bagel’s toasted crunch that became a reflection of America’s identity
By The Associated Press and Josh CornfieldJuly 21, 2026
4 hours ago
Lauren Sánchez Bezos put $34 million behind reinventing what clothes are made of—and stirred a debate about Amazon
Environmentphilanthropy
Lauren Sánchez Bezos put $34 million behind reinventing what clothes are made of—and stirred a debate about Amazon
By Sydney LakeJuly 21, 2026
6 hours ago
wilt
Arts & EntertainmentAuction
Gen Z entrepreneur found a Wilt Chamberlain Lakers warm-up for $3.07 outside Portland — it was a $90,000 genuine article
By Claire Rush and The Associated PressJuly 21, 2026
13 hours ago
‘We all failed’: Former Disney CEO Michael Eisner on Hollywood, video games and the big question of IP
Arts & EntertainmentDisney
‘We all failed’: Former Disney CEO Michael Eisner on Hollywood, video games and the big question of IP
By Joshua HongJuly 21, 2026
14 hours ago
A Jersey Mike's logo is displayed outside one of their stores in San Diego, California.
InvestingIPOs
Jersey Mike’s IPO valuation could reach eight times Sweetgreen’s market cap
By Sheryl EstradaJuly 21, 2026
18 hours ago
LaLiga president says tech is already making the fan experience better, and it could solve football’s money problem too
AISports
LaLiga president says tech is already making the fan experience better, and it could solve football’s money problem too
By Catherina GioinoJuly 20, 2026
1 day ago

Most Popular

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
Success
Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
By Sasha RogelbergJuly 20, 2026
1 day ago
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
Success
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
By Sydney LakeJuly 20, 2026
1 day ago
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
AI
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
By Jason MaJuly 18, 2026
3 days ago
OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation
Cybersecurity
OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation
By Jeremy Kahn and Emily ForliniJuly 21, 2026
5 hours ago
Jamie Dimon won't put more of his own money into the long end of the bond market right now—thanks to the $39 trillion national debt
Economy
Jamie Dimon won't put more of his own money into the long end of the bond market right now—thanks to the $39 trillion national debt
By Eleanor PringleJuly 21, 2026
15 hours ago
Current price of oil as of July 21, 2026
Personal Finance
Current price of oil as of July 21, 2026
By Joseph HostetlerJuly 21, 2026
15 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.