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AI’s next act: how Salesforce is turning efficiency gains into revenue

Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it’s deploying that tech for other things.

By Keith Ferrazzi and Wendy SmithApril 18, 2026
brown
This founder was an AI layoff 9 months ago. Then he built an instantly profitable company with 2 partners and 12 agents
By Nick LichtenbergApril 18, 2026
George W. Bush in the White House press briefing room with Dana Perino
Dana Perino was terrified to leave the White House — until George W. Bush changed how she thinks about her career
By Preston ForeApril 18, 2026
foreman
George Foreman buried in Sioux City; family says he always remembered his only visit there nearly 40 years ago
By The Associated PressApril 18, 2026
‘We should absolutely be concerned about non-college-educated men today’: higher rents, living at home, falling out of the labor market
‘We should absolutely be concerned about non-college-educated men today’: higher rents, living at home, falling out of the labor market
By Catherina GioinoApril 18, 2026
The ultra-wealthy have a new favorite status symbol: From a $14.5 million guitar to an $812,500 bottle of wine, rare collectibles are on a tear
The ultra-wealthy have a new favorite status symbol: From a $14.5 million guitar to an $812,500 bottle of wine, rare collectibles are on a tear
By Phil WahbaApril 18, 2026
Latest Stories
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North AmericaNJ Transit scrambles to defend $150 tickets for 9-mile World Cup ride: ‘This isn’t price gouging’
By Philip Marcelo and The Associated PressApril 18, 2026
trump
LawTrump lawyers confirm talks with Scott Bessent’s IRS to resolve $10 billion lawsuit over leaked tax returns
By Fatima Hussein and The Associated PressApril 18, 2026
air canada
EnergyAir Canada suspends all summer flights to New York’s JFK airport on Iran-surging fuel price
By The Associated PressApril 18, 2026
luther
LawFormer Alabama football player wore wigs and makeup to impersonate NFL players in $20 million fraud, prosecutors say
By Sudhin Thanawala and The Associated PressApril 18, 2026
mississippi
RetailMississippi alcohol community roiled by liquor, wine delay from state warehouse failure
By Sophie Bates, Adrian Sainz and The Associated PressApril 18, 2026
Trump
PoliticsTrump backs down after New York sues him over Second Avenue Subway funding freeze
By Philip Marcelo and The Associated PressApril 18, 2026
ohare
LawAmerica’s busiest airport told to cut 300 flights per day from summer schedule
By Jessica Hill and The Associated PressApril 18, 2026
iran
PoliticsTrump on idea of Iran tolling the Strait of Hormuz: ‘Nope. No way. No. Nope.’
By The Associated PressApril 18, 2026
More GlobalPage 34 of 100
50 seasons later, ‘Survivor’ bets on nostalgia to win the ratings game
Success50 seasons later, ‘Survivor’ bets on nostalgia to win the ratings game
By Matty Merritt and Morning BrewFebruary 26, 2026
Watchmaker repairs broken watch
SuccessRolex has just opened a trade school for watchmakers in Texas. Already competition is as fierce as Harvard’s, and students could walk out with $95,000 jobs
By Emma BurleighFebruary 26, 2026
wealth
EconomyThe great (small business) wealth transfer: McKinsey sees $5 trillion of baby boomer companies coming up for sale over the next decade
By Nick LichtenbergFebruary 26, 2026
bafta
HealthThe BAFTA Tourette racial slur controversy, explained, by a sociologist with Tourette’s who studies social stigma
By Rena Zito and The ConversationFebruary 26, 2026
The remote work fight isn’t over: Workers are willing to take a major pay cut, up to 25%, Harvard study shows
Future of WorkThe remote work fight isn’t over: Workers are willing to take a major pay cut, up to 25%, Harvard study shows
By Sydney LakeFebruary 26, 2026
celtics
InnovationHarvard professor finally cracks the scientific secret of why sneakers squeak during basketball games
By Adithi Ramakrishnan and The Associated PressFebruary 26, 2026
wall street
InvestingReality of Nvidia earnings beat wipes out Monday’s spooked stock swoon
By Stan Choe and The Associated PressFebruary 26, 2026
Best big bank CDs for Feb 26, 2026
Personal FinanceTop CD rates from major banks on February 26, 2026: Chase CDs, Bank of America CDs, Citibank CDs, and more
By Joseph HostetlerFebruary 26, 2026
Price of platinum for February 26, 2026
Personal FinanceCurrent price of platinum as of Thursday, February 26, 2026
By Joseph HostetlerFebruary 26, 2026
the pitt
Commentary‘The Pitt’: a masterclass display of DEI in action 
By Robert RabenFebruary 26, 2026
Two restaurant workers wearing black stand in front of a silver "Flippy" fry station.
AIMeet your new robot fry cooks: Inside the $28 billion race to disrupt White Castle and Jack in the Box
By Sasha RogelbergFebruary 26, 2026
The NVIDIA logo is displayed on a mobile phone screen.
NewslettersNvidia’s record quarter and what it signals for CFOs: ‘Compute equals revenue’
By Sheryl EstradaFebruary 26, 2026
Exclusive: Crypto trading platform raises $30 million from CMT Digital and Kraken
CryptoExclusive: Crypto trading platform raises $30 million from CMT Digital and Kraken
By Ben WeissFebruary 26, 2026
huang
EconomyAI capex and the ‘wealth effect’ from tech stocks (like Nvidia) now drive one-third of U.S. GDP growth, top analysts say
By Jim EdwardsFebruary 26, 2026
Exclusive: Bilt’s new AI ‘Neighborhood Concierge’ takes on Amazon and other e-commerce giants
C-SuiteExclusive: Bilt’s new AI ‘Neighborhood Concierge’ takes on Amazon and other e-commerce giants
By Diane BradyFebruary 26, 2026
electrician
Economy‘If I was 18 now, there is no way I would go to university only to leave with huge debts and poor job prospects,’ says analyst. He’d be an electrician
By Nick LichtenbergFebruary 26, 2026
Morgan Stanley predicts AI won’t let you retire early: Instead, you’ll have to train for jobs that don’t exist yet
AIMorgan Stanley predicts AI won’t let you retire early: Instead, you’ll have to train for jobs that don’t exist yet
By Nick LichtenbergFebruary 26, 2026
Callosum cofounders (from left) Jascha Achterberg and Danyal Akarca.
AIExclusive: Startup aiming to break Nvidia’s stranglehold on AI data center workloads raises $10.25 million
By Jeremy KahnFebruary 26, 2026
Customers in the electronics section at Walmart on Black Friday in Columbus, Ohio, US, on Friday, Nov. 28, 2025. Americans are planning to spend more this holiday season than last year, according to credit reporting firm TransUnion. Photographer: Brian Kaiser/Bloomberg via Getty Images
C-SuiteMcKinsey studied 61 growth companies that outperformed their peers through COVID, inflation, and labor shocks. Here’s what they all had in common
By Geoff ColvinFebruary 26, 2026
Tech companies are spending an unprecedented $700 billion this year on AI data centers. Nvidia’s Jensen Huang says we’re not anywhere near the peak
AITech companies are spending an unprecedented $700 billion this year on AI data centers. Nvidia’s Jensen Huang says we’re not anywhere near the peak
By Alexei OreskovicFebruary 25, 2026
Seated man in black jacket in front of a blue background
AIWhat AI bubble? Nvidia posts record $68 billion quarterly revenue and $78 billion forecast, as Jensen Huang cites ‘skyrocketing’ adoption of agents
By Amanda GerutFebruary 25, 2026
The Best Iron Supplements of 2026: Expert Approved
HealthThe Best Iron Supplements of 2026: Expert Approved
By Christina SnyderFebruary 25, 2026
Nvidia company logo
InvestingJittery stock market’s lonely eyes turn to Nvidia earnings
By Stan Choe and The Associated PressFebruary 25, 2026
‘Trump Accounts’ means kids can have $270,000 saved by age 18.  Larry Fink says that’s twice as much as most adults have now
Personal Finance‘Trump Accounts’ means kids can have $270,000 saved by age 18.  Larry Fink says that’s twice as much as most adults have now
By Catherina GioinoFebruary 25, 2026
An MIT roboticist who cofounded bankrupt robot vacuum maker iRobot says Elon Musk’s vision of humanoid robot assistants is ‘pure fantasy thinking’
InnovationAn MIT roboticist who cofounded bankrupt robot vacuum maker iRobot says Elon Musk’s vision of humanoid robot assistants is ‘pure fantasy thinking’
By Marco Quiroz-GutierrezFebruary 25, 2026
Jamie Dimon
AIJamie Dimon says society should start preparing for AI job displacement: ‘Now’s the time to start thinking about’ it
By Marco Quiroz-GutierrezFebruary 25, 2026
After stints at Nike and Kohl’s, Elevance Health’s CDIO pivots to using tech to bring more ‘delight’ to health care
NewslettersAfter stints at Nike and Kohl’s, Elevance Health’s CDIO pivots to using tech to bring more ‘delight’ to health care
By John KellFebruary 25, 2026
robot
CybersecurityOne man accidentally gained access to thousands of robot vacuums, exposing the AI cyber nightmare risk facing millions of Americans
By Nick LichtenbergFebruary 25, 2026
A lucrative consolation prize: Inside the multimillion-dollar retention deals for CEO runners‑up
C-SuiteA lucrative consolation prize: Inside the multimillion-dollar retention deals for CEO runners‑up
By Claire ZillmanFebruary 25, 2026
huang
Big TechWith markets jittery after weeks of tech selloffs, Nvidia’s earnings are the next big test for AI sentiment
By Sharon GoldmanFebruary 25, 2026
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Success
Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaireplaceholder alt text
By Preston ForeApril 17, 2026
Economy
A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescueplaceholder alt text
By Nick LichtenbergApril 16, 2026
Environment
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend itplaceholder alt text
By Sydney LakeApril 15, 2026
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