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AI’s next act: how Salesforce is turning efficiency gains into revenue

Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it’s deploying that tech for other things.

By Keith Ferrazzi and Wendy SmithApril 18, 2026
brown
This founder was an AI layoff 9 months ago. Then he built an instantly profitable company with 2 partners and 12 agents
By Nick LichtenbergApril 18, 2026
George W. Bush in the White House press briefing room with Dana Perino
Dana Perino was terrified to leave the White House — until George W. Bush changed how she thinks about her career
By Preston ForeApril 18, 2026
foreman
George Foreman buried in Sioux City; family says he always remembered his only visit there nearly 40 years ago
By The Associated PressApril 18, 2026
‘We should absolutely be concerned about non-college-educated men today’: higher rents, living at home, falling out of the labor market
‘We should absolutely be concerned about non-college-educated men today’: higher rents, living at home, falling out of the labor market
By Catherina GioinoApril 18, 2026
The ultra-wealthy have a new favorite status symbol: From a $14.5 million guitar to an $812,500 bottle of wine, rare collectibles are on a tear
The ultra-wealthy have a new favorite status symbol: From a $14.5 million guitar to an $812,500 bottle of wine, rare collectibles are on a tear
By Phil WahbaApril 18, 2026
Latest Stories
nj
North AmericaNJ Transit scrambles to defend $150 tickets for 9-mile World Cup ride: ‘This isn’t price gouging’
By Philip Marcelo and The Associated PressApril 18, 2026
trump
LawTrump lawyers confirm talks with Scott Bessent’s IRS to resolve $10 billion lawsuit over leaked tax returns
By Fatima Hussein and The Associated PressApril 18, 2026
air canada
EnergyAir Canada suspends all summer flights to New York’s JFK airport on Iran-surging fuel price
By The Associated PressApril 18, 2026
luther
LawFormer Alabama football player wore wigs and makeup to impersonate NFL players in $20 million fraud, prosecutors say
By Sudhin Thanawala and The Associated PressApril 18, 2026
mississippi
RetailMississippi alcohol community roiled by liquor, wine delay from state warehouse failure
By Sophie Bates, Adrian Sainz and The Associated PressApril 18, 2026
Trump
PoliticsTrump backs down after New York sues him over Second Avenue Subway funding freeze
By Philip Marcelo and The Associated PressApril 18, 2026
ohare
LawAmerica’s busiest airport told to cut 300 flights per day from summer schedule
By Jessica Hill and The Associated PressApril 18, 2026
iran
PoliticsTrump on idea of Iran tolling the Strait of Hormuz: ‘Nope. No way. No. Nope.’
By The Associated PressApril 18, 2026
More GlobalPage 35 of 100
Andrew Yang
SuccessEx–presidential candidate Andrew Yang warns that millions of white-collar workers will lose their jobs within 18 months: ‘The AI jobpocalypse is here’
By Preston ForeFebruary 25, 2026
Jeff Bezos says being lazy, not working hard, is the root of anxiety: ‘The stress goes away the second I take that first step’
SuccessJeff Bezos says being lazy, not working hard, is the root of anxiety: ‘The stress goes away the second I take that first step’
By Sydney LakeFebruary 25, 2026
pediatric
HealthChildhood literacy in the U.S. is so bad that a nationwide pediatric hospital chain has started screening for it
By Makiya Seminera and The Associated PressFebruary 25, 2026
Gen Z Olympic champion Eileen Gu says she rewires her brain daily to be more successful—and multimillionaire founder Arianna Huffington says it really does work
SuccessGen Z Olympic champion Eileen Gu says she rewires her brain daily to be more successful—and multimillionaire founder Arianna Huffington says it really does work
By Orianna Rosa RoyleFebruary 25, 2026
Top CD rates from big banks for February 25, 2026
Personal FinanceTop CD rates from major banks on February 25, 2026: Chase CDs, Bank of America CDs, Citibank CDs, and more
By Joseph HostetlerFebruary 25, 2026
Current price of platinum as of Wednesday, February 25, 2026
Personal FinanceCurrent price of platinum as of Wednesday, February 25, 2026
By Joseph HostetlerFebruary 25, 2026
cyber
CybersecurityNearly two-thirds of companies have lost track of their data just as they’re letting AI in through the front door to wander around
By Nick LichtenbergFebruary 25, 2026
Exclusive: AI financial platform Rowspace raises $50 million led by Sequoia to help investment firms take on messy data
Startups & VentureExclusive: AI financial platform Rowspace raises $50 million led by Sequoia to help investment firms take on messy data
By Leo SchwartzFebruary 25, 2026
A customer enters a Cava restaurant chain location.
NewslettersCava trounces fast-casual peers with 22% revenue growth, surpassing $1 billion in sales for the first time
By Sheryl EstradaFebruary 25, 2026
Dwelly cofounders Dmitry Khanukov (Co-Founder, CTO), Dan Lifshits (Co-Founder), Ilya Drozdov (Co-Founder, CEO)
Real EstateA startup buying up U.K. real estate brokers and streamlining their processes with AI gets $93 million in funding to fuel expansion
By Jeremy KahnFebruary 25, 2026
Exclusive: SolveAI, at eight months old, raises $50 million to take on the AI coding tool race
NewslettersExclusive: SolveAI, at eight months old, raises $50 million to take on the AI coding tool race
By Allie GarfinkleFebruary 25, 2026
david booth
Commentary3 lessons from investing’s ‘moneyball’ moment
By David BoothFebruary 25, 2026
Inside Miami’s ‘Billionaire Bunker,’ a man-made island for the .01% where billionaires like Jeff Bezos and Mark Zuckerberg shell out for total privacy
Real EstateInside Miami’s ‘Billionaire Bunker,’ a man-made island for the .01% where billionaires like Jeff Bezos and Mark Zuckerberg shell out for total privacy
By Marco Quiroz-GutierrezFebruary 25, 2026
McDonald’s CEO is a ‘supersubscriber’ of AI tools—and even used it to photoshop all his kids into a Christmas card
AIMcDonald’s CEO is a ‘supersubscriber’ of AI tools—and even used it to photoshop all his kids into a Christmas card
By Sydney LakeFebruary 25, 2026
data center
AIMoody’s flags $662 billion risk at the heart of the data center build-out by just 5 companies
By Nick LichtenbergFebruary 25, 2026
The Home Depot storefront
InvestingHome Depot CEO says with the housing market stalemate, ‘our customers are telling us that they’re not investing’
By Jacqueline MunisFebruary 25, 2026
gen z
AIWe studied chatbots and language and saw a huge problem: They mean 80% when they say ‘likely’ but humans hear 65%
By Mayank Kejriwal and The ConversationFebruary 25, 2026
trump
EconomyTrump vows, ‘We will always protect Social Security, Medicare, Medicaid,’ but his signature tax cuts shortened their life span
By Nick LichtenbergFebruary 24, 2026
Traders stand at the New York Stock Exchange
InvestingThe AI love-hate trade roars as Meta-AMD $100 billion deal cheers traders’ spirits after doom spiral
By Stan Choe and The Associated PressFebruary 24, 2026
warner
Big TechWarner Bros. is still recommending Netflix’s takeover bid, but it’s reviewing a fresh Paramount offer
By Wyatte Grantham-Philips and The Associated PressFebruary 24, 2026
The 10 Best Mattresses for an Adjustable Bed (2026): Expert Reviewed
HealthThe 10 Best Mattresses for an Adjustable Bed (2026): Expert Reviewed
By Christina SnyderFebruary 24, 2026
meta
InvestingMeta signs AI chips deal that could go up to $100 billion, option for 10% stake in AMD
By Michelle Chapman and The Associated PressFebruary 24, 2026
Multicolored shipping containers stacked up at a port in China.
AIHow one AI company is helping businesses navigate Trump’s new tariff chaos following the Supreme Court ruling
By Jeremy KahnFebruary 24, 2026
dario amodei
AIAnthropic CEO Dario Amodei expresses deep discomfort with the ‘overnight’ and accidental concentration of power in the AI industry
By Jake AngeloFebruary 24, 2026
Young woman appears troubled as she looks at her laptop screen
Workplace CultureThe workplace benefit 95% of workers want but aren’t satisfied with is a pretty basic one: bereavement leave, study shows
By Sydney LakeFebruary 24, 2026
phone
EconomyPeople are getting fake news on their phones and that’s increasing the risk of a market crash
By Nick LichtenbergFebruary 24, 2026
Top CD rates from big banks for Feb. 24, 2026
Personal FinanceTop CD rates from major banks on February 24, 2026: Chase CDs, Bank of America CDs, Citibank CDs, and more
By Joseph HostetlerFebruary 24, 2026
Joe Tsai
SuccessAlibaba cofounder tells aspiring entrepreneurs that picking a team you’d spend “24/7 with” should be their first priority—not work-life balance 
By Preston ForeFebruary 24, 2026
Stressed and sad worker in office
SuccessNearly half of companies are turning to poor ‘peanut butter’ raises—following the same pattern of the 2008 recession, an expert says. And it could take years to recover
By Emma BurleighFebruary 24, 2026
Amazon CEO Andy Jassy says sucking up to your boss won’t earn their trust
SuccessAmazon CEO Andy Jassy says sucking up to your boss won’t earn their trust
By Orianna Rosa RoyleFebruary 24, 2026
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Success
Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaireplaceholder alt text
By Preston ForeApril 17, 2026
Economy
A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescueplaceholder alt text
By Nick LichtenbergApril 16, 2026
Environment
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend itplaceholder alt text
By Sydney LakeApril 15, 2026
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