Mary Schlangenstein

Stay informed with Mary Schlangenstein’s coverage and analysis for Fortune.

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SEATTLE, WASHINGTON – JANUARY 6: An Alaska Airlines Boeing 737 MAX 9 plane sits at a gate at Seattle-Tacoma International Airport on January 6, 2024 in Seattle, Washington. Alaska Airlines grounded its 737 MAX 9 planes after part of a fuselage blew off during a flight from Portland Oregon to Ontario, California. (Photo by Stephen Brashear/Getty Images)

FAA responds to Alaska Airlines incident with temporary grounding of some 737 Max jets: ‘All of a sudden I heard a big bang’

By Mary Schlangenstein, Julie Johnsson, and others

SAN FRANCISCO, CA – JUNE 21: Alaska and Hawaiian Airlines planes takeoff at the same time from San Francisco International Airport (SFO) in San Francisco, California, United States on June 21, 2023. (Photo by Tayfun Coskun/Anadolu Agency via Getty Images)

Alaska Air agrees to buy struggling Hawaiian Airlines in a $1.9 billion deal

By Mary Schlangenstein and Bloomberg

Travelers line up to check-in for JetBlue flights in Terminal 5 at John F. Kennedy International Airport (JFK) in New York, US, on Sunday, July 23, 2023. JetBlue Airways Corp. is scheduled to release earnings figures on August 1. Photographer: Jeenah Moon/Bloomberg via Getty Images

JetBlue blames ‘staggering’ weather and air traffic control delays for a terrible quarter that sent its stock plunging as much as 19%

By Mary Schlangenstein and Bloomberg

Los Angeles, CA – March 29: Ed Bastian, Chief Executive Officer, Delta Air Lines, speaks at Los Angeles International Airport (LAX), Terminals 2 and 3 where the reimagined state-of-the-art facilities will soon welcome millions of guests each year. The airport and Delta Air Lines hosted a ribbon cutting in Los Angeles on Tuesday, March 29, 2022. The facility will be open to the public on April 20, 2022. (Photo by Brittany Murray/MediaNews Group/Long Beach Press-Telegram via Getty Images)

Personal Finance

Uproar over Delta changing its loyalty program forces the airline to partially reverse course—but admits it ‘won’t solve for every disappointment’

By Mary Schlangenstein and Bloomberg

Delta Air Lines Boeing 767-300(WL) at Brussels Airport, IATA: BRU, ICAO: EBBR, also informally called Brussels-National Airport or Brussels-Zaventem Airport during a rainy day with dark clouds. The Boeing 767 wide-body passenger plane with winglets of Delta Airlines carrier has the registration N191DN and is powered by 2x PW jet engines. Delta or DAL is a major airline of the United States, a legacy carrier with headquarters in Atlanta, Georgia member of SkyTeam aviation alliance. Delta is the second largest airline in the world by passenger traffic and fleet size. The current Boeing 767 docked at the airport terminal is preparing for departure to New York, USA with flight number DL141 while airport workers load luggage and cargo. Brussels, Belgium on September 2023 (Photo by Nicolas Economou/NurPhoto via Getty Images)

Delta is fourth major U.S. airline to find fake jet aircraft engine parts with forged airworthiness documents from U.K. company

By Mary Schlangenstein and Bloomberg

NEWARK, NEW JERSEY – SEPTEMBER 17: A United Airlines plane lands at Newark Liberty International Airport in front of the New York skyline on September 17, 2023 in Newark, New Jersey. (Photo by Justin Sullivan/Getty Images)

United is the latest airline to confirm finding fake parts in plane engines, as supplier scandal grows

By Mary Schlangenstein and Bloomberg

LOS ANGELES, CA – AUGUST 31: A Southwest Airlines Boeing 737-800 prepares for takeoff at Los Angeles International Airport at the start of the Labor Day holiday on August 31, 2023 in Los Angeles, California. (Photo by AaronP/Bauer-Griffin/GC Images)

Southwest Airlines is first major carrier to confirm removing an engine part that may have been fake, as supplier scandal grows

By Mary Schlangenstein and Ryan Beene

Emmanuel Macron, France’s president, center, near a JetBlue Airways Corp. airliner during a tour of the Paris Air Show in Le Bourget, Paris, France, on Monday, June 19, 2023. At the Paris Air Show, airlines and leasing companies will place orders, manufacturers will show off civil and military aircraft, and executives will tout new technologies like flying taxis and electric propulsion as the industry pushes toward decarbonization. Photographer: Benjamin Girette/Bloomberg via Getty Images

JetBlue is dumping American Airlines in a last-ditch attempt to win approval for its Spirit Airlines acquisition

By Mary Schlangenstein and Bloomberg

Joanna Geraghty, president and chief operating officer of JetBlue Airways Corp., speaks during a panel session at the World Aviation Festival in London, U.K., on Thursday, Sept. 5, 2019. The festival runs through Friday. Photographer: Chris Ratcliffe/Bloomberg via Getty Images

JetBlue is cutting 10% of its flights from NYC this summer because they say there won’t be enough air-traffic controllers

By Mary Schlangenstein and Bloomberg

Travelers check in at a Southwest Airlines ticket counter

Southwest Airlines pilots are taking a historic vote on authorizing a strike after the holiday flight meltdown that grounded more than 16,000 planes

By Mary Schlangenstein and Bloomberg

Bob Jordan, incoming chief commercial executive officer of Southwest Airlines Co., speaks during an interview in New York, U.S., on Friday, Sept. 24, 2021. Southwest Airlines needs to hire an additional 8,000 workers next year, on top of the 5,200 that its adding this year, the carriers next chief executive said. Photographer: Christopher Goodney/Bloomberg via Getty Images

Southwest Airlines meltdown highlights insular management team: ‘A founder-based culture can only take it so far’

By Mary Schlangenstein and Bloomberg

Robert Jordan

‘We’re behind,’ Southwest CEO admitted just a month ago. ‘As we’ve grown, we’ve outrun our tools.’

By Mary Schlangenstein, Ryan Beene, and others

Spirit Airlines plane

Frontier and JetBlue are at a stalemate in months-long merger battle for Spirit

By Mary Schlangenstein, Scott Deveau, and others

luggages at Heathrow Airport in London

The lost luggage crisis is so bad Delta is sending an entire plane just to rescue 1,000 pieces of luggage stranded in London’s Heathrow Airport

By Mary Schlangenstein and Bloomberg

01 July 2022, Hamburg: An air traveler stands in front of the check-in counters in Terminal 1 at Hamburg Airport. With the start of the summer vacations in Schleswig-Holstein, Mecklenburg-Western Pomerania and Hamburg, the airport in the Hanseatic city is expecting a rush of passengers. Photo: Marcus Brandt/dpa (Photo by Marcus Brandt/picture alliance via Getty Images)

More than 10,000 U.S. flights were delayed Friday and Saturday: ‘The summer of 2022 is going to be a very unpleasant one for far too many airline passengers’

By Mary Schlangenstein and Bloomberg