customer service

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Ron Johnson at Enjoy's Bay Area offices
Leadership

Ron Johnson’s latest act? Online retail with a side of personal service

By
August 4, 2015
PepsiCo Marks 50th Anniversary At New York Stock Exchange
Leadership

PepsiCo CEO Indra Nooyi: Trust, but verify

By
June 27, 2015
88748586
Leadership

How U.S. Bank turned its sales model on its head

By Keith Ferrazzi and David Wilkie
June 24, 2015
Hotel chains that get the most hate on social media

Hotel chains that get the most hate on social media

By
June 18, 2015
SF Mayor Ed Lee Attends Opening Of Cloud Based IT Company In San Francisco
Tech

Zendesk’s new nonprofit aims to do more than just customer service

By
May 13, 2015
National Cable and Telecommunications Association Cable Show
Tech

Beset by big customer service problems, Comcast promises a big fix

By
May 6, 2015
Walgreens workers no longer want you to ‘Be Well’
Retail

Walgreens workers no longer want you to ‘Be Well’

By
March 26, 2015
Comcast tries yet again to fix its customer service (this time, online)
Tech

Comcast tries yet again to fix its customer service (this time, online)

By
March 23, 2015
Target CEO Brian Cornell Rings NYSE Opening Bell On Black Friday
Leadership

Target and the not so mysterious mystery of customer service failures

By
March 11, 2015
American Airlines Announces New Destinations From LAX, Including Non Stop To Shanghai
Retail

American Airlines left passenger on hold for 6 hours

By
March 4, 2015
coffee cup
Leadership

Want loyal customers? Let them choose a worthy cause

January 28, 2015
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Leadership

All I want for Christmas are the newspapers I paid for

By
December 23, 2014
BMW’s genius move is from Apple’s playbook

BMW’s genius move is from Apple’s playbook

By
November 26, 2014
Allen And Company Annual Meeting Draws Top Business Leaders To Sun Valley, Idaho

Comcast CEO: “I was embarrassed” by customer service debacle

By
November 13, 2014
Cable Giant Comcast To Acquire Time Warner Cable
Leadership

Comcast is trying to fix its customer service problems (again)

By
September 27, 2014

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