customer service

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Why More Contact Centers are Moving to the Cloud
Tech

Why More Contact Centers are Moving to the Cloud

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December 23, 2015
Spirit Airlines Airbus A320 preparing for landing at Fort Lauderdale International Airport, Florida on Labor Day 2012

World’s Worst Airline for Customer Service

By Anya Hoffman, Melanie Lieberman and Travel + Leisure
December 7, 2015
A Delta Air Lines plane taxis toward a gate between other De

Delta Will Respond to Your Thanksgiving Travel Mishaps Via Twitter

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November 25, 2015
Chicago's O'Hare Airport Hosts Air Industry's World Route Forum

How United intends to win you back

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October 9, 2015
Second Texas Healthcare Worker Tests Positive For Ebola

Frontier Airlines is the latest carrier to get rid of this service

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August 12, 2015
Ron Johnson at Enjoy's Bay Area offices
Leadership

Ron Johnson’s latest act? Online retail with a side of personal service

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August 4, 2015
PepsiCo Marks 50th Anniversary At New York Stock Exchange
Leadership

PepsiCo CEO Indra Nooyi: Trust, but verify

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June 27, 2015
88748586
Leadership

How U.S. Bank turned its sales model on its head

By Keith Ferrazzi and David Wilkie
June 24, 2015
Hotel chains that get the most hate on social media

Hotel chains that get the most hate on social media

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June 18, 2015
SF Mayor Ed Lee Attends Opening Of Cloud Based IT Company In San Francisco
Tech

Zendesk’s new nonprofit aims to do more than just customer service

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May 13, 2015
National Cable and Telecommunications Association Cable Show
Tech

Beset by big customer service problems, Comcast promises a big fix

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May 6, 2015
Walgreens workers no longer want you to ‘Be Well’
Retail

Walgreens workers no longer want you to ‘Be Well’

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March 26, 2015
Comcast tries yet again to fix its customer service (this time, online)
Tech

Comcast tries yet again to fix its customer service (this time, online)

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March 23, 2015
Target CEO Brian Cornell Rings NYSE Opening Bell On Black Friday
Leadership

Target and the not so mysterious mystery of customer service failures

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March 11, 2015
American Airlines Announces New Destinations From LAX, Including Non Stop To Shanghai
Retail

American Airlines left passenger on hold for 6 hours

By
March 4, 2015

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