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customer service
customer service
Page 7 of 8
Frontier Airlines is the latest carrier to get rid of this service
By
Michal Addady
August 12, 2015
Leadership
Ron Johnson’s latest act? Online retail with a side of personal service
By
Jennifer Reingold
August 4, 2015
Leadership
PepsiCo CEO Indra Nooyi: Trust, but verify
By
Jennifer Reingold
June 27, 2015
Leadership
How U.S. Bank turned its sales model on its head
By
Keith Ferrazzi
and
David Wilkie
June 24, 2015
Hotel chains that get the most hate on social media
By
Christopher Elliott
June 18, 2015
Tech
Zendesk’s new nonprofit aims to do more than just customer service
By
Jonathan Vanian
May 13, 2015
Tech
Beset by big customer service problems, Comcast promises a big fix
By
Michal Lev-Ram
May 6, 2015
Retail
Walgreens workers no longer want you to ‘Be Well’
By
Ben Geier
March 26, 2015
Tech
Comcast tries yet again to fix its customer service (this time, online)
By
Tom Huddleston Jr.
March 23, 2015
Leadership
Target and the not so mysterious mystery of customer service failures
By
Rita Gunther McGrath
March 11, 2015
Retail
American Airlines left passenger on hold for 6 hours
By
Benjamin Snyder
March 4, 2015
Leadership
Want loyal customers? Let them choose a worthy cause
January 28, 2015
Leadership
All I want for Christmas are the newspapers I paid for
By
Jeffrey Pfeffer
December 23, 2014
BMW’s genius move is from Apple’s playbook
By
Doron Levin
November 26, 2014
Comcast CEO: “I was embarrassed” by customer service debacle
By
JP Mangalindan
November 13, 2014
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