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US-POLITICS-SPACE
Leadership
Elon Musk’s Angry Customer Twitter Thread Is a Gold Mine of Customer Service Advice
By Kirsten KorosecSeptember 18, 2017
Airlines Need to Stop Taking Customers for Granted
Commentary
Airlines Need to Stop Taking Customers for Granted
By Robert W. Mann, Jr. and R. Michael BaiadaMay 11, 2017
Amazon.com Inc. Launches Its Echo Home Assistant In The U.K.
Tech
How Amazon’s Bot Army Is Trouncing Walmart in E-Commerce Wars
By ReutersMay 10, 2017
Artificial intelligence, cyber brain, illustration
Tech
Those Annoying Chatbots Can Save Business Billions
By Barb DarrowMay 10, 2017
United Is Already Blowing a Chance to Save Its Reputation
Commentary
United Is Already Blowing a Chance to Save Its Reputation
By Charles LindseyApril 11, 2017
Grand Opening At A New Wal-Mart Store
Retail
How Walmart Is Improving Its Pharmacy Service
By Phil WahbaFebruary 28, 2017
Wells fargo Bank corporate office
Tech
Wells Fargo Pushes Into Artificial Intelligence
By ReutersFebruary 10, 2017
Las Vegas
Tech
Women’s March on Washington Protesters Got a Mid-flight Surprise on Southwest
By Erika Owen and Travel + LeisureJanuary 21, 2017
Yum! Brands Inc. Restaurants Ahead Of Earnings Figures
Retail
Pizza Hut Is Looking to Fill 11,000 U.S. Jobs for the Super Bowl and Beyond
By Phil WahbaJanuary 19, 2017
Salesforce Is Rallying Behind Messaging for Customer Service
Tech
Salesforce Is Rallying Behind Messaging for Customer Service
By Heather ClancyDecember 13, 2016
Woman with a headset / callcenter employee.
How to Fix Your Terrible Customer Service
By Mike Wood and AllBusiness.comDecember 11, 2016
This Messaging App Is Helping Cox and Citizens Bank Reinvent Customer Service
Tech
This Messaging App Is Helping Cox and Citizens Bank Reinvent Customer Service
By Heather ClancyNovember 25, 2016
Comcast To Launch Video Streaming Service Called Stream
Tech
This Startup Built a Bot That Will Fight to Lower Your Comcast Bill
By Kia KokalitchevaNovember 16, 2016
yuoak
Here’s What You Do When Customers Start Abandoning Your Business
By YEC and AllBusiness.comNovember 13, 2016
Meet the Chatbot Behind Hilton’s Online Concierge
Tech
Meet the Chatbot Behind Hilton’s Online Concierge
By Heather ClancyNovember 7, 2016
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Real Estate
The Pentagon and Britain are bracing for the power to go out. The ultrawealthy got there first, with backup generators, escape homes, and stockpilesplaceholder alt text
By Sydney LakeOctober 30, 2026
Success
Jeff Bezos once gave Eva Longoria and the admiral behind Osama bin Laden's capture $100 million—but she says you don't need wealth to give backplaceholder alt text
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Europe
‘It’s only when you see 49-ton trucks in China running on batteries that you realize how serious electrification is’: Octopus Energy CEO Greg Jackson on Europe’s incumbency problemplaceholder alt text
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