customer service
TechLayoffs, abusive calls, and AI fears: Inside the front lines of Amazon’s ‘customer obsession’ promise
By Jason Del ReyJune 6, 2024
By Jason Del ReyMay 15, 2024
FinanceU.K. tax authority HMRC kept Brits on hold for nearly 800 years last fiscal year—and it’s getting worse
By Isabella Ward and BloombergMay 15, 2024
PoliticsSenate passes $105bn FAA bill to curb dangerous airplane close calls and improve bad customer service for air travelers
By Mary Clare Jalonick and The Associated PressMay 10, 2024
SuccessEveryone’s a Karen these days: Frustrated by inflation and a different shopping experience, consumers are lashing out on service workers more often, poll says
By Chloe BergerMarch 28, 2024
By Eamon BarrettFebruary 9, 2024
By Eamon BarrettFebruary 2, 2024
RetailA grocery chain is removing self-checkout after realizing executives hate it as much as customers do: ‘We like to talk to people’
By Steve MollmanNovember 10, 2023
NewslettersGreenhouse implemented a new DEI strategy to improve work for BIPOC employees and saw massive improvements in engagement and confidence
By Paige McGlauflin and Joey AbramsAugust 30, 2023
SuccessIt might be time to start ‘chaotic working’: The rebellious, anti-corporation era younger sibling of quiet quitting
By Trey WilliamsJanuary 11, 2023
SuccessAT&T employees ‘forced’ back to the office started a Change.org petition to make remote work permanent
By Jane ThierAugust 18, 2022
By Marco Quiroz-GutierrezJune 17, 2022
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