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Starbucks reverses open-door policy: Customers now have to buy something to use bathroom or hang out
Retail
Starbucks reverses open-door policy: Customers now have to buy something to use bathroom or hang out
By The Associated PressJanuary 13, 2025
aman advani wearing a collared shirt and smiling
Newsletters
Can I speak to the owner? At Ministry of Supply, the answer is yes 
By Nick RockelDecember 6, 2024
How Office Depot’s president builds trust with shoppers in a digital world
Newsletters
How Office Depot’s president builds trust with shoppers in a digital world
By Nick RockelNovember 29, 2024
The vast majority of Gen Z’s frontline workers are burned out and ready to throw in the towel
Success
The vast majority of Gen Z’s frontline workers are burned out and ready to throw in the towel
By Chloe BergerOctober 29, 2024
Mike Krieger, Co-Founder, Artifact speaks onstage during Vox Media's 2023 Code Conference at The Ritz-Carlton, Laguna Niguel on September 27, 2023 in Dana Point, California.
Tech
Irish-founded unicorn Intercom is ditching ChatGPT for Anthropic’s Claude to handle customer service chats
By Ryan HoggOctober 10, 2024
Andy Jassy, CEO of Amazon
Newsletters
Jeff Bezos’s longstanding leadership rules are showing signs of fraying inside Amazon
By Azure Gilman and Emma BurleighAugust 5, 2024
Aneesh Raman, VP Workplace Expert for LinkedIn.
Newsletters
LinkedIn’s resident workplace expert says the push for upskilling must have an emotional component
By Emma BurleighJune 20, 2024
Customer on phone app in front of Amazon logo.
Newsletters
Amazon customer service workers are scared AI will replace them—and they’re not alone
By Emma BurleighJune 11, 2024
Layoffs, abusive calls, and AI fears: Inside the front lines of Amazon’s ‘customer obsession’ promise
Tech
Layoffs, abusive calls, and AI fears: Inside the front lines of Amazon’s ‘customer obsession’ promise
By Jason Del ReyJune 6, 2024
Amazon CEO Andy Jassy on stage at an event.
Tech
Amazon axed more than 100 customer service managers in CEO Andy Jassy’s latest job cuts
By Jason Del ReyMay 15, 2024
Mid adult man opening a tax letter from HMRC in a brown envelope.
Finance
U.K. tax authority HMRC kept Brits on hold for nearly 800 years last fiscal year—and it’s getting worse
By Isabella Ward and BloombergMay 15, 2024
Senate passes $105bn FAA bill to curb dangerous airplane close calls and improve bad customer service for air travelers
Politics
Senate passes $105bn FAA bill to curb dangerous airplane close calls and improve bad customer service for air travelers
By Mary Clare Jalonick and The Associated PressMay 10, 2024
Everyone’s a Karen these days: Frustrated by inflation and a different shopping experience, consumers are lashing out on service workers more often, poll says
Success
Everyone’s a Karen these days: Frustrated by inflation and a different shopping experience, consumers are lashing out on service workers more often, poll says
By Chloe BergerMarch 28, 2024
Your next customer service agent could be generative AI
Newsletters
Your next customer service agent could be generative AI
By Eamon BarrettFebruary 16, 2024
Remitly CEO Matt Oppenheimer
Newsletters
Remitly CEO says taking customer service calls is what he looks forward to the most
By Eamon BarrettFebruary 9, 2024
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Europe
‘It’s only when you see 49-ton trucks in China running on batteries that you realize how serious electrification is’: Octopus Energy CEO Greg Jackson on Europe’s incumbency problemplaceholder alt text
By Kamal AhmedOctober 30, 2026
Real Estate
The Pentagon and Britain are bracing for the power to go out. The ultrawealthy got there first, with backup generators, escape homes, and stockpilesplaceholder alt text
By Sydney LakeOctober 30, 2026
Politics
Tesla and 113 other companies paid no current federal income tax, but they still aren’t the biggest threats to the federal deficit, think tank warnsplaceholder alt text
By Sasha RogelbergOctober 30, 2026
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