customer service

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Leadership

All I want for Christmas are the newspapers I paid for

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December 23, 2014
BMW’s genius move is from Apple’s playbook

BMW’s genius move is from Apple’s playbook

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November 26, 2014
Allen And Company Annual Meeting Draws Top Business Leaders To Sun Valley, Idaho

Comcast CEO: “I was embarrassed” by customer service debacle

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November 13, 2014
Cable Giant Comcast To Acquire Time Warner Cable
Leadership

Comcast is trying to fix its customer service problems (again)

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September 27, 2014
It’s not lost in translation
Tech

It’s not lost in translation

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September 18, 2014
Young businesswoman working on laptop in cafe

The customer (like!) is always right (retweet!)

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July 30, 2014
Fortune
Finance

Dear companies: Improve user experience or else…

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May 6, 2011

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