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AI’s next act: how Salesforce is turning efficiency gains into revenue

Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it’s deploying that tech for other things.

By Keith Ferrazzi and Wendy SmithApril 18, 2026
brown
Meet the AI founders using agents to build instantly profitable 3-person companies
By Nick LichtenbergApril 18, 2026
George W. Bush in the White House press briefing room with Dana Perino
Dana Perino was terrified to leave the White House — until George W. Bush changed how she thinks about her career
By Preston ForeApril 18, 2026
foreman
George Foreman buried in Sioux City; family says he always remembered his only visit there nearly 40 years ago
By The Associated PressApril 18, 2026
‘We should absolutely be concerned about non-college-educated men today’: higher rents, living at home, falling out of the labor market
‘We should absolutely be concerned about non-college-educated men today’: higher rents, living at home, falling out of the labor market
By Catherina GioinoApril 18, 2026
The ultra-wealthy have a new favorite status symbol: From a $14.5 million guitar to an $812,500 bottle of wine, rare collectibles are on a tear
The ultra-wealthy have a new favorite status symbol: From a $14.5 million guitar to an $812,500 bottle of wine, rare collectibles are on a tear
By Phil WahbaApril 18, 2026
Latest Stories
nj
North AmericaNJ Transit scrambles to defend $150 tickets for 9-mile World Cup ride: ‘This isn’t price gouging’
By Philip Marcelo and The Associated PressApril 18, 2026
trump
LawTrump lawyers confirm talks with Scott Bessent’s IRS to resolve $10 billion lawsuit over leaked tax returns
By Fatima Hussein and The Associated PressApril 18, 2026
air canada
EnergyAir Canada suspends all summer flights to New York’s JFK airport on Iran-surging fuel price
By The Associated PressApril 18, 2026
luther
LawFormer Alabama football player wore wigs and makeup to impersonate NFL players in $20 million fraud, prosecutors say
By Sudhin Thanawala and The Associated PressApril 18, 2026
mississippi
RetailMississippi alcohol community roiled by liquor, wine delay from state warehouse failure
By Sophie Bates, Adrian Sainz and The Associated PressApril 18, 2026
Trump
PoliticsTrump backs down after New York sues him over Second Avenue Subway funding freeze
By Philip Marcelo and The Associated PressApril 18, 2026
ohare
LawAmerica’s busiest airport told to cut 300 flights per day from summer schedule
By Jessica Hill and The Associated PressApril 18, 2026
iran
PoliticsTrump on idea of Iran tolling the Strait of Hormuz: ‘Nope. No way. No. Nope.’
By The Associated PressApril 18, 2026
More GlobalPage 73 of 100
The Trump Media & Technology Group said Dec. 18 it would merge in a $6 billion deal with the TAE Technologies fusion energy developer.
EnvironmentCEO of nuclear fusion firm Trump Media is merging with in $6 billion deal: High-velocity capital is ‘critical’ and concerns are secondary
By Jordan BlumDecember 18, 2025
Lovable CEO
AILovable hits $6.6 billion valuation as its CEO says it wants to be ‘the last piece of software’ companies ever buy
By Beatrice NolanDecember 18, 2025
Simple App as best intermittent fasting app
HealthThe Best Intermittent Fasting Apps of 2026: From Nutrition Experts
By Christina SnyderDecember 18, 2025
President Donald Trump addresses the nation from the Diplomatic Room of the White House on December 17, 2025 in Washington, DC.
Economy‘This is a wacky number’: economists cry foul as new government data assumes zero housing inflation in surprising November drop
By Eva RoytburgDecember 18, 2025
unemployed
CommentaryThe AI efficiency illusion: why cutting 1.1 million jobs will stifle, not scale, your strategy
By Katica RoyDecember 18, 2025
Noom as best weight loss program
HealthThe 6 Best Weight Loss Programs of 2026: Chosen by Our Expert Testers
By Christina SnyderDecember 18, 2025
How Salient, an AI loan processing startup valued at $500 million, grew ARR to $25 million in two years
AIHow Salient, an AI loan processing startup valued at $500 million, grew ARR to $25 million in two years
By Lily Mae LazarusDecember 18, 2025
Sam Altman
NewslettersOpenAI is a house still under construction — but no one agrees what it’s made of
By Sharon GoldmanDecember 18, 2025
The Huntington Bank logo on a blue and purple layered background.
Personal FinanceHuntington Bank review 2026: Laundry list of account options (but do you qualify?)
By Joseph HostetlerDecember 18, 2025
Joe Anders and Kate Winslet
SuccessHer two Gen Z children have starred in her films, but Oscar award-winning actress Kate Winslet says nepo baby allegations are ‘silly’
By Emma BurleighDecember 18, 2025
David Kostin
SuccessAs graduates face a ‘jobpocalypse,’ Goldman Sachs exec tells Gen Z they need to know their commercial impact 
By Preston ForeDecember 18, 2025
Alex Chriss looks off camera on stage at a conference.
CryptoPayPal CEO Alex Chriss says stablecoins will be key as his company navigates the ‘classic innovator’s dilemma’
By Ben WeissDecember 18, 2025
social epidemic
Health25 years after a Harvard professor told America it was ‘bowling alone,’ the loneliness epidemic is starker than ever
By Peter Smith and The Associated PressDecember 18, 2025
Photo of Steven Wang
InvestingA 24-year-old CEO convinced his parents to open a custodial account in second grade. He fears meme stocks inflate Gen Z’s dreams of getting rich quick
By Nino PaoliDecember 18, 2025
LinkedIn CEO says it’s ‘outdated’ to have a five-year career plan: It’s a ‘little bit foolish’ considering the pace AI is changing the workplace
Future of WorkLinkedIn CEO says it’s ‘outdated’ to have a five-year career plan: It’s a ‘little bit foolish’ considering the pace AI is changing the workplace
By Sydney LakeDecember 18, 2025
Woman working on laptop in airport.
SuccessNew York rent is so expensive this hybrid-working intern commuted by plane once a week—and it saved her thousands
By Orianna Rosa RoyleDecember 18, 2025
Muddu
CommentaryIT service is reaching its breaking point. At Salesforce, we see 3 tipping points
By Muddu SudhakarDecember 18, 2025
Sophia Romee is the General Manager of the GenAI Studio at the College Board
CommentaryGen Z is on the fence about AI in the classroom. That’s a good thing
By Sophia RomeeDecember 18, 2025
small business
CommentaryOur data shows that companies of 500 and fewer workers mostly avoided the AI layoffs. They’re making AI work for them
By Gabby BurlacuDecember 18, 2025
Price of platinum as of December 18, 2025
Personal FinanceCurrent price of platinum as of Thursday, December 18, 2025
By Joseph HostetlerDecember 18, 2025
AI governance becomes a board mandate as operational reality lags
NewslettersAI governance becomes a board mandate as operational reality lags
By Sheryl EstradaDecember 18, 2025
Businesswoman discussing ideas with colleagues in meeting at tech startup office
SuccessWant a job in AI-era tech? Forget prestigious degrees—tech leaders want to see your GitHub projects and internships
By Preston ForeDecember 18, 2025
kim jong un smiles for photo
CryptoNorth Korea stole a record amount of crypto—again: report estimates  its hackers’ 2025 haul at $2 billion
By Carlos GarciaDecember 18, 2025
Rafael E. Carazo Salas, the founder and CEO of CellVoyant
AIU.K. startup CellVoyant debuts AI platform that could radically reduce the cost of cell-based therapies such as CAR-T immunotherapy for cancer
By Jeremy KahnDecember 18, 2025
Photo of the Endra founding team, including Anton Juric, the COO, at left, Niklas Lindgren, CEO, in the center, David Rydberg, technical cofounder, and Gustav Hammarlund, technical cofounder, right.
AIExclusive: Swedish startup automating mechanical, electrical, and plumbing design for commercial buildings raises $20 million in seed round
By Jeremy KahnDecember 18, 2025
NEW YORK, NY - NOVEMBER 23: Michael Burry attends the "The Big Short" New York premiere at Ziegfeld Theater on November 23, 2015 in New York City. (Photo by Jim Spellman/WireImage)
Investing‘Big Short’ investor Michael Burry piles misery onto tech stocks after Oracle fails to close AI debt deal
By Jim EdwardsDecember 18, 2025
A federal investigation is underway after Nevada’s safety regulator suddenly dropped violations against Boring Company
NewslettersA federal investigation is underway after Nevada’s safety regulator suddenly dropped violations against Boring Company
By Jessica MathewsDecember 18, 2025
Exclusive: This Chanel chief launched her 40-year luxury career off the back of a failed teaching exam and a chance encounter at a student forum
SuccessExclusive: This Chanel chief launched her 40-year luxury career off the back of a failed teaching exam and a chance encounter at a student forum
By Orianna Rosa RoyleDecember 18, 2025
We ‘don’t have enough manpower’ for the delivery boom, says Singapore-based robotics founder
InnovationWe ‘don’t have enough manpower’ for the delivery boom, says Singapore-based robotics founder
By Angelica AngDecember 18, 2025
Trump
Personal Finance‘Trump Accounts’ for kids get funding boost from Dalio and BlackRock
By Ben Steverman, Caitlin Reilly and BloombergDecember 17, 2025
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Success
Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaireplaceholder alt text
By Preston ForeApril 17, 2026
Real Estate
Older millennials are starting to act like boomers in the housing market—and pulling away from the packplaceholder alt text
By Nick LichtenbergApril 17, 2026
Environment
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend itplaceholder alt text
By Sydney LakeApril 15, 2026
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