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AI’s next act: how Salesforce is turning efficiency gains into revenue

Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it’s deploying that tech for other things.

By Keith Ferrazzi and Wendy SmithApril 18, 2026
brown
Meet the AI founders using agents to build instantly profitable 3-person companies
By Nick LichtenbergApril 18, 2026
George W. Bush in the White House press briefing room with Dana Perino
Dana Perino was terrified to leave the White House — until George W. Bush changed how she thinks about her career
By Preston ForeApril 18, 2026
foreman
George Foreman buried in Sioux City; family says he always remembered his only visit there nearly 40 years ago
By The Associated PressApril 18, 2026
‘We should absolutely be concerned about non-college-educated men today’: higher rents, living at home, falling out of the labor market
‘We should absolutely be concerned about non-college-educated men today’: higher rents, living at home, falling out of the labor market
By Catherina GioinoApril 18, 2026
The ultra-wealthy have a new favorite status symbol: From a $14.5 million guitar to an $812,500 bottle of wine, rare collectibles are on a tear
The ultra-wealthy have a new favorite status symbol: From a $14.5 million guitar to an $812,500 bottle of wine, rare collectibles are on a tear
By Phil WahbaApril 18, 2026
Latest Stories
nj
North AmericaNJ Transit scrambles to defend $150 tickets for 9-mile World Cup ride: ‘This isn’t price gouging’
By Philip Marcelo and The Associated PressApril 18, 2026
trump
LawTrump lawyers confirm talks with Scott Bessent’s IRS to resolve $10 billion lawsuit over leaked tax returns
By Fatima Hussein and The Associated PressApril 18, 2026
air canada
EnergyAir Canada suspends all summer flights to New York’s JFK airport on Iran-surging fuel price
By The Associated PressApril 18, 2026
luther
LawFormer Alabama football player wore wigs and makeup to impersonate NFL players in $20 million fraud, prosecutors say
By Sudhin Thanawala and The Associated PressApril 18, 2026
mississippi
RetailMississippi alcohol community roiled by liquor, wine delay from state warehouse failure
By Sophie Bates, Adrian Sainz and The Associated PressApril 18, 2026
Trump
PoliticsTrump backs down after New York sues him over Second Avenue Subway funding freeze
By Philip Marcelo and The Associated PressApril 18, 2026
ohare
LawAmerica’s busiest airport told to cut 300 flights per day from summer schedule
By Jessica Hill and The Associated PressApril 18, 2026
iran
PoliticsTrump on idea of Iran tolling the Strait of Hormuz: ‘Nope. No way. No. Nope.’
By The Associated PressApril 18, 2026
More GlobalPage 74 of 100
Nathaniel Ru
RetailSweetgreen co-founder is stepping down from executive role
By Redd Brown and BloombergDecember 17, 2025
Ray Dalio attends the Fortune Global Forum Riyadh 2025 on October 27, 2025 in Riyadh, Saudi Arabia. (
Personal FinanceRay Dalio donates $75 million to ‘Trump Accounts’ as Scott Bessent leads ‘50 State Challenge’ to invest in America’s kids
By Thalia Beaty and The Associated PressDecember 17, 2025
Jeff Bezos attends the 2025 Vanity Fair Oscar Party Hosted By Radhika Jones at Wallis Annenberg Center for the Performing Arts on March 02, 2025 in Beverly Hills, California.
AIExperts say Amazon is playing the long game with its potential $10 billion OpenAI deal: ‘ChatGPT is still seen as the Kleenex of AI’
By Eva RoytburgDecember 17, 2025
A woman holds a colorful pink and green Birkin bag in front of her legs.
RetailGen Z’s reality check: Birkin resale prices slump as aspirational luxury takes a hit
By Sasha RogelbergDecember 17, 2025
Advertising legend Dani Richa planned to be an architect—until he watched 12 hours of ads in one night
C-SuiteAdvertising legend Dani Richa planned to be an architect—until he watched 12 hours of ads in one night
By Fortune EditorsDecember 17, 2025
How Amazon’s CSO defends against efforts by North Korean IT workers to infiltrate his company
NewslettersHow Amazon’s CSO defends against efforts by North Korean IT workers to infiltrate his company
By John KellDecember 17, 2025
Red Lobster CEO Damola Adamolekun says the key to being a better leader is being a better person: ‘Leadership is self-improvement’
C-SuiteRed Lobster CEO Damola Adamolekun says the key to being a better leader is being a better person: ‘Leadership is self-improvement’
By Sydney LakeDecember 17, 2025
James Cameron holding a microphone, gesturing
SuccessJames Cameron is now a billionaire. The boomer college dropout worked odd jobs like truck driving before making his big break with films like Avatar
By Preston ForeDecember 17, 2025
A man and woman take a selfie of themselves.
SuccessHow a former marketing exec quit over paper clips and built a thriving Hudson Valley farm
By Alexandra KirkmanDecember 17, 2025
layoffs
CommentaryThe AI layoff wave is just beginning — and it’s by design
By Kevin OakesDecember 17, 2025
Price of platinum: Wednesday, December 17, 2025
Personal FinanceCurrent price of platinum as of Wednesday, December 17, 2025
By Joseph HostetlerDecember 17, 2025
Bezos
Big TechJeff Bezos and Lauren Sánchez Bezos donate $5 million to neurodivergent education leader
By James Pollard and The Associated PressDecember 17, 2025
Zaslav
Big TechWarner Bros. shareholders were ‘consistently misled’ by Paramount, board says in rejection letter: There’s no Ellison family backstop, and never was
By Nick LichtenbergDecember 17, 2025
Team of executives talking in a meeting in the office.
NewslettersCFO confidence rebounds, but delivering AI’s value is the next test in 2026
By Sheryl EstradaDecember 17, 2025
Tech CEO Bryan Johnson says he’ll make humans immortal by 2039—first he just needs to sort out ‘buggy’ issues like ‘mistakenly causing cancer’
SuccessTech CEO Bryan Johnson says he’ll make humans immortal by 2039—first he just needs to sort out ‘buggy’ issues like ‘mistakenly causing cancer’
By Orianna Rosa RoyleDecember 17, 2025
Databricks CEO Ali Ghodsi on where AI is most bubbly, and how the company settled on its $134 billion valuation
NewslettersDatabricks CEO Ali Ghodsi on where AI is most bubbly, and how the company settled on its $134 billion valuation
By Allie GarfinkleDecember 17, 2025
Jerome Powell, chairman of the US Federal Reserve
EconomyRed flags in U.S. data will justify ‘insurance’ interest rate cuts from the Fed next year, says UBS
By Eleanor PringleDecember 17, 2025
Quantum computing could be a $198 billion industry in the next 15 years, Jefferies analyst says
InnovationQuantum computing could be a $198 billion industry in the next 15 years, Jefferies analyst says
By Jim EdwardsDecember 17, 2025
Norbert Jung
CommentaryFactory 2030 runs on more than code. As a CEO, I see the power of agentic AI—and the trust gap that we must close
By Norbert JungDecember 17, 2025
Photo of Sam Altman
AIInside OpenAI’s fragile lead in the AI race, and the 8-week ‘code red’ to fend off a resurgent Google
By Jeremy Kahn, Alexei Oreskovic and Lee CliffordDecember 17, 2025
Microsoft, Apple, Meta, and Amazon’s stocks are lagging the S&P 500 this year—but Google is up 62%, and AI investors think it has room to run
Big TechMicrosoft, Apple, Meta, and Amazon’s stocks are lagging the S&P 500 this year—but Google is up 62%, and AI investors think it has room to run
By Jeff John Roberts and Jeremy KahnDecember 17, 2025
A group of three robots waiving hello to the audience from a stage.
NewslettersGoogle researchers unlock some truths about getting AI agents to actually work
By Jeremy KahnDecember 16, 2025
IBM, AWS veteran says 90% of your employees are stuck in first gear with AI, just asking it to ‘write their mean email in a slightly more polite way’
AIIBM, AWS veteran says 90% of your employees are stuck in first gear with AI, just asking it to ‘write their mean email in a slightly more polite way’
By Marco Quiroz-GutierrezDecember 16, 2025
OpenAI releases new image model as it races to outpace Google’s Nano Banana amid company code red
AIOpenAI releases new image model as it races to outpace Google’s Nano Banana amid company code red
By Sharon GoldmanDecember 16, 2025
Arnab
AIAccenture exec gets real on transformation: ‘the data and AI strategy is not a separate strategy, it is the business strategy’
By Nick LichtenbergDecember 16, 2025
Matt Garman speaks on stage in front of a screen showing colorful concentric circles on a black background.
Future of WorkAWS CEO says replacing young employees with AI is ‘one of the dumbest ideas’—and bad for business: ‘At some point the whole thing explodes on itself’
By Sasha RogelbergDecember 16, 2025
Photo of Reese Witherspoon
Arts & EntertainmentReese Witherspoon says, ‘I don’t think my career would be possible’ in the age of AI and social media: ‘It’s a different world’
By Sydney LakeDecember 16, 2025
Chris Kempczinski
SuccessAs millions of Gen Zers face unemployment, McDonald’s CEO dishes out some tough love career advice for navigating the market: ‘You’ve got to make things happen for yourself’
By Preston ForeDecember 16, 2025
a blue coinbase sign
CryptoThe generational gap in crypto investment ‘has never been more marked’, says VP at Coinbase
By Carlos GarciaDecember 16, 2025
Price of platinum for December 16, 2025
Personal FinanceCurrent price of platinum as of Tuesday, December 16, 2025
By Joseph HostetlerDecember 16, 2025
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Success
Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaireplaceholder alt text
By Preston ForeApril 17, 2026
Real Estate
Older millennials are starting to act like boomers in the housing market—and pulling away from the packplaceholder alt text
By Nick LichtenbergApril 17, 2026
Environment
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend itplaceholder alt text
By Sydney LakeApril 15, 2026
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