How recruiters can find ‘unicorns’ in a crowded talent pool, according to PepsiCo’s chief design officer
Mauro Porcini, SVP and chief design officer at PepsiCo, is chasing unicorns. But he’s not talking about the magical horned beasts. Porcini considers unicorns to be employees who possess the key talents of vision, execution, innovation, kindness, respect, and optimism. This might seem like a tall order (or a bit idealistic, at the very least), but in his forthcoming book, The Human Side of Innovation: The Power of People in Love with People, Porcini argues that these traits are critical if companies want to be innovative.
As the food and beverage company’s first chief design officer, Porcini leads a growing employee base that now spans 17 cities across the globe. He spoke with Fortune ahead of his October book release about how leaders can find unicorn talent.
This interview has been edited and condensed for clarity.
Fortune: How do leaders find, grow, and retain employees who have these “superpowers”?
Too often, there is an excessive focus on standard, run-of-the-mill skills and not enough on less obvious yet critical ones. Once leaders determine what kind of superpowers are needed for their organization, they should seek out these qualities and act on finding them in prospective hires. The most effective hiring leaders seamlessly blend an analytical mindset and emotional intelligence with a good dose of experience—an experience made of successes and failures. It has been through my missteps over the years that I’ve gained full clarity on the list of superpowers I need, not only for myself but for my teams.
What do you think is the most overlooked trait when sourcing innovative talent?
A blend of curiosity, optimism, and kindness. Having curiosity allows you to grow every day and to see any experience, encounter, and misstep as an opportunity to evolve. Curiosity encourages you to embrace people who are different from you because you understand that in these differences is a treasure of new knowledge and the precious gift of a new perspective, which nurtures your intellect as well as your imagination. Possessing optimism gives you the courage to face any roadblock with a positive mindset. Innovators know that if they don’t encounter difficulties along the way, they aren’t really innovating. Roadblocks, difficulties, shut doors, and pushbacks are endemic to the innovation process. Embracing kindness allows you to work with others in full synergy and create strong bonds with individuals in the most productive way. Kindness makes you feel good and leaves others uplifted in your personal life and in the workplace.
So where does design thinking come into the recruiting process, and how can one leverage this approach?
Design thinking is an innovation methodology that homogeneously blends empathy, strategy, and prototyping. It’s all about understanding what’s relevant to people and to business in order to prototype possible solutions and learn from them in an iterative process of experimentation. In other words, we should look at part of our company’s recruiting process as an innovation exercise. We should hire and empower recruiters who possess this kind of innovation-first mindset. Far too often organizations apply the same rigid model that has become obsolete in the hyper-accelerated, high-tech, and hyper-connected world we live in.
What about recruiting for less creative and innovative jobs?
There are different degrees of innovation and creativity in every job, though I would argue that you still need some of the skills of the innovator regardless of your job description. We want our employees to be problem solvers and to react creatively to complex situations and difficulties. With jobs that are considered to be less creative, we want people who excel in skills like execution, but we still want them to have some form of proactivity, empathy, agility, vision, and the ability to go the extra mile.
The most compelling data, quotes, and insights from the field.
With almost weekly layoff announcements, I’ve been thinking a lot about how employers are keeping job cut fears at bay within their workforce. Last week, CHRO Kim Seymour shared how Etsy has been able to make its employees feel secure amid economic precarity. Here’s a bit of insight that was on the cutting room floor:
“It helps that they know that we’re still hiring when they read these stories about some of our contemporaries [and layoffs] in the sector. They are able to go on the website and see job postings, which helps a whole lot. And we’ve been very public about it. We didn't hire at a ridiculous pace, even at the height…We feel like we're the right size and shape for the business that we have right now.”
Around the Table
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- A group of special effects artists who make movies and TV shows are considering unionizing to push back against grueling 18-hour days and lackluster benefits. Informal organizing efforts have already begun and will likely have a massive knock-on effect for studios, which spend roughly 60% of their production budgets on graphics. Bloomberg
- Last week’s labor agreement to avoid a rail strike is just the latest development in a centuries-old dispute between train carriers and their labor unions. The contention started in 1877 and has (believe it or not) shaped America along the way. Washington Post
- Italy, Thailand, and France are just a few of the countries where remote workers are secretly living unbeknownst to their employers. Some workers have even concocted elaborate lies to cover their tracks. Vice
- Seattle has the highest percentage of remote workers in America, according to data from the U.S. Census Bureau. With 47% of people saying they primarily work from home, it's almost triple the national average of 18%. Axios
Everything you need to know from Fortune.
Protocols be gone. Some companies that are requiring employees return to the office have scrapped all their COVID precautions. For employees concerned about lax protocols, the best ways to stay safe at the office include staying up to date with vaccinations, ensuring adequate ventilation, wearing a mask, and communicating concerns. —Dana G. Smith
Sad desk salads for all. Catering orders in New York were up 70% earlier this month, according to data from Grubhub. The spike comes mostly from companies offering employees free lunch throughout the week, in an effort to bring them back to the office. As they say, the way to an employee's heart is through their stomach. —Alena Botros
A more equitable workplace. The national nonprofit Management Leadership for Tomorrow, known for promoting equity in leadership, announced a new certification program that promises to provide guidance and accountability for employers seeking to recruit and retain Hispanic talent. The goal is to create more equitable workplaces for Hispanic talent. —Ellen McGirt