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Disney+ Might Have a Notable Hacker Problem (Already)

November 18, 2019, 6:09 PM UTC

Just as Disney+ starts to shake off some of its launch day problems, another round could be on the horizon. Social media is increasingly filled with people complaining that their accounts have been hacked.

A steady stream of users says they have lost access to their accounts and express dissatisfaction with Disney’s handling of their complaint. And some tech publications say they have seen an abundance of account log-ins being posted for sale on hacker forums, with prices ranging from $3 to $11.

A Disney spokesperson, in a statement to Fortune, said “Disney takes the privacy and security of our users’ data very seriously and there is no indication of a security breach on Disney+.”

The number of complaints is just a small fraction of the 10 million people who have subscribed so far. It’s possible some Disney+ subscribers are using the same username and password across a variety of sites, one or more of which might have been hacked previously.

Some users are complaining that hackers are accessing their accounts and changing the email/password, effectively preventing the account holders from viewing content or removing their payment method. Disney, however, has a policy that locks a user’s account when the system notices suspicious login activity as a precaution, which could also be the source of some of the complaints.

The hacker interest is particularly interesting, given that Disney+ is still in its free seven-day trial period, even for people who signed up the minute it went live. And Verizon customers get a free year of the service.

Disney+ had a rough start on Nov. 12, with a variety of technical errors, from slow screen loads to “unable to connect” messages on the service’s home page to problems with adding programs to watchlists. The company, in a Tweet, said it was working hard to fix the errors at the time, which were caused by “consumer demand [that] exceeded our high expectations.”

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