customers

Walmart CEO Doug McMillon says customers are exhibiting ‘stressed behaviors’—and it’s already tanked the company’s valuation by $22 billion
Retail

Walmart CEO Doug McMillon says customers are exhibiting ‘stressed behaviors’—and it’s already tanked the company’s valuation by $22 billion

By
March 26, 2025
Mike Sievert, CEO of T-Mobile.
Leadership

T-Mobile’s CEO shares the management shift that vaulted the company from a $6B to $195B telecom giant

By
June 21, 2024
Hyatt Hotels CEO Mark Hoplamazian
Leadership

Why Hyatt’s CEO thinks ‘seeing around corners’ is a futile effort for leaders: ‘Spend less time trying to do scenario planning’

By
June 21, 2024
Ben Granger, Chief Workplace Psychologist for Qualtrics.
Newsletters

Qualtrics’ ‘chief workplace psychologist’ on how to address employee burnout

By
June 18, 2024
Fortune 500 companies are eliminating chief marketing officer roles as the position loses C-suite clout
Leadership

Fortune 500 companies are eliminating chief marketing officer roles as the position loses C-suite clout

By
January 16, 2024
Target is removing LGBTQ products from stores before Pride month after customers threaten workers
Retail

Target is removing LGBTQ products from stores before Pride month after customers threaten workers

By Anne D'Innocenzio and The Associated Press
May 24, 2023
Three employees poke their heads out from their cubicles.
Newsletters

Companies say they value employees. Their earnings calls say they value customers more

By Paolo Confino and Amber Burton
April 20, 2023
Edward Jones’s managing partner on why the company’s old ways are ever-so modern
Leadership

Edward Jones’s managing partner on why the company’s old ways are ever-so modern

By
May 25, 2022
How the ‘Hook Model’ Can Turn Customers Into Addicts

How the ‘Hook Model’ Can Turn Customers Into Addicts

By
January 11, 2017
Businessman hand giving five star rating, Feedback concept
Lifestyle

A Lack of Online Reviews Could Kill Your Business

By Rieva Lesonsky and AllBusiness.com
October 24, 2016
Apple Watch Available at Retail Locations
Tech

Apple Store Employees Fired Over Alleged ‘Photo-Sharing Ring’

By
October 13, 2016
Twitter's IPO Filing Implies $12.8 Billion Value Amid Growth
Tech

Twitter Encourages More Businesses to Interact With Upset Customers

By
October 5, 2016
Some Furious Yahoo Users Close Accounts After Data Breach
Tech

Some Furious Yahoo Users Close Accounts After Data Breach

By
September 23, 2016
Chipotle Becomes First Non-GMO US Restaurant Chain
Retail

Why Chipotle’s Recovery Could Take Years

By
July 15, 2016
518495077

How Far Business Owners Should Go to Keep Customers Happy

By
May 23, 2016

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