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Page 3 of 8
Newsletters
Greenhouse implemented a new DEI strategy to improve work for BIPOC employees and saw massive improvements in engagement and confidence
By
Paige McGlauflin
and
Joey Abrams
August 30, 2023
Commentary
The fixable problem of terrible customer service
By
Zeb Evans
February 17, 2023
Success
It might be time to start ‘chaotic working’: The rebellious, anti-corporation era younger sibling of quiet quitting
By
Trey Williams
January 11, 2023
Success
AT&T employees ‘forced’ back to the office started a Change.org petition to make remote work permanent
By
Jane Thier
August 18, 2022
Lifestyle
Flowers, dog portraits, and personal letters: Tales of Chewy customer service go viral
By
Marco Quiroz-Gutierrez
June 17, 2022
Tech
Grubhub sparks chaos after its offer of a free lunch for the whole of New York City crashes the system and leaves countless customers hungry
By
Chloe Taylor
May 18, 2022
Tech
T-Mobile CEO John Legere Wants to Make Customer Service Something People Don’t Hate
By
Jonathan Vanian
August 15, 2018
Tech
Seattle Energy Company Sends Racial Slur to Customer as a Temporary Password
By
Brittany Shoot
August 2, 2018
Tech
Retailers Beware: Facebook Will Ban Your Ads If You’re ‘Bad’
By
Kevin Kelleher
June 12, 2018
Woman Charged Over $7,000 for Toilet Paper Ordered on Amazon Is Finally Refunded Two Months Later
By
Sarah Gray
May 25, 2018
Tech
Comcast Enrolled ‘Tens of Thousands’ in Useless Protection Plan Without Permission, Washington Attorney General Says
By
David Z. Morris
December 24, 2017
Tech
Charles Schwab’s Surprising AI Adviser Doesn’t Pick Stocks
By
Aaron Pressman
and
Adam Lashinsky
December 14, 2017
Tech
Exclusive: Cisco Chairman John Chambers Is Joining the Board of This Tech Unicorn
By
Barb Darrow
September 21, 2017
Elon Musk’s Angry Customer Twitter Thread Is a Gold Mine of Customer Service Advice
By
Kirsten Korosec
September 18, 2017
Commentary
Airlines Need to Stop Taking Customers for Granted
By
Robert W. Mann, Jr.
and
R. Michael Baiada
May 11, 2017
Most Popular
AI
Netflix will pay you up to $700K per year—and let you work fully remote—if you can harness AI to make employees more...
By
Dave Smith
Success
‘I don’t know why I need to go to college’: Ford CEO says his Gen Z son worked as a mechanic and wondered if the 4-year...
By
Nick Lichtenberg
Success
Red Lobster’s 36-year-old CEO got the company out of bankruptcy. Now he’s plotting the ‘greatest comeback in the...
By
Sydney Lake