customer service

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Shot of an adult businesswoman sitting alone in her home office and talking on her cellphone
Newsletters

Customer service should repair trust in a brand. Instead, it’s where trust breaks

By
February 2, 2024
A customer at a self-service checkout kiosk at a Woolworths Group Ltd. grocery store in Sydney, Australia.
Retail

A grocery chain is removing self-checkout after realizing executives hate it as much as customers do: ‘We like to talk to people’

By
November 10, 2023
Shot of a young female call center agent using a laptop at work
Newsletters

Greenhouse implemented a new DEI strategy to improve work for BIPOC employees and saw massive improvements in engagement and confidence

By Paige McGlauflin and Joey Abrams
August 30, 2023
The fixable problem of terrible customer service
Commentary

The fixable problem of terrible customer service

By
February 17, 2023
It might be time to start ‘chaotic working’: The rebellious, anti-corporation era younger sibling of quiet quitting
Success

It might be time to start ‘chaotic working’: The rebellious, anti-corporation era younger sibling of quiet quitting

By
January 11, 2023
AT&T logo on building exterior
Success

AT&T employees ‘forced’ back to the office started a Change.org petition to make remote work permanent

By
August 18, 2022
Painting of a dog
Lifestyle

Flowers, dog portraits, and personal letters: Tales of Chewy customer service go viral

By
June 17, 2022
A GrubHub delivery driver on a scooter passes Times Square in New York City on December 29, 2021.
Tech

Grubhub sparks chaos after its offer of a free lunch for the whole of New York City crashes the system and leaves countless customers hungry

By
May 18, 2022
T-Mobile is debuting dedicated customer support teams for customers.
Tech

T-Mobile CEO John Legere Wants to Make Customer Service Something People Don’t Hate

By
August 15, 2018
Password entry
Tech

Seattle Energy Company Sends Racial Slur to Customer as a Temporary Password

By
August 2, 2018
Retailers Beware: Facebook Will Ban Your Ads If You’re ‘Bad’
Tech

Retailers Beware: Facebook Will Ban Your Ads If You’re ‘Bad’

By
June 12, 2018
amazon

Woman Charged Over $7,000 for Toilet Paper Ordered on Amazon Is Finally Refunded Two Months Later

By
May 25, 2018
Comcast Enrolled ‘Tens of Thousands’ in Useless Protection Plan Without Permission, Washington Attorney General Says
Tech

Comcast Enrolled ‘Tens of Thousands’ in Useless Protection Plan Without Permission, Washington Attorney General Says

By
December 24, 2017
211 Main St. Branch - SF, CA, USA
Tech

Charles Schwab’s Surprising AI Adviser Doesn’t Pick Stocks

By Aaron Pressman and Adam Lashinsky
December 14, 2017
Exclusive: Cisco Chairman John Chambers Is Joining the Board of This Tech Unicorn
Tech

Exclusive: Cisco Chairman John Chambers Is Joining the Board of This Tech Unicorn

By
September 21, 2017

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