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Page 30 of 87
Exhausted passengers look through piles of suitcases in an airport
Politics
‘Warnings were ignored, poor performance was condoned’: Inside Southwest’s Christmas chaos that saw 2 million passengers stranded
By Eleanor PringleFebruary 9, 2023
Luggage On Conveyor Belt At Airport
Lifestyle
Couple found their lost luggage after 4 months using an AirTag. AirCanada had tried to donate it to charity
By Alice HearingFebruary 6, 2023
U.S. Sen. Ed Markey
Politics
‘Ridiculous’ airline fees for checked bags and seating assignments could become a thing of the past with this new bill
By Eleanor PringleFebruary 1, 2023
Air travelers would get $1,350 if bumped under proposed ‘passenger bill of rights’ that comes just weeks after Southwest Airlines’ epic meltdown
Politics
Air travelers would get $1,350 if bumped under proposed ‘passenger bill of rights’ that comes just weeks after Southwest Airlines’ epic meltdown
By David Koenig and The Associated PressJanuary 31, 2023
Icy storm in Texas
Success
Winter weather causes hundreds of flight cancellations—and a big chunk of them are from Southwest
By The Associated PressJanuary 31, 2023
Pete Buttigieg
Success
Buttigieg’s Transportation Department says it’s investigating Southwest Airlines ‘holiday debacle that stranded millions’
By David Koenig and The Associated PressJanuary 26, 2023
Scott Kirby
Finance
‘The system simply can’t handle the volume’: United Airlines CEO says the labor shortage will create a tough year for travel in 2023
By Prarthana PrakashJanuary 19, 2023
John Holland-Kaye
Environment
Heathrow CEO to Davos: ‘The wealthy people in this room’ need to pay even more to make flying greener
By Chris MorrisJanuary 17, 2023
Stranded traveler
Finance
Weeks after Southwest Airlines’ technology crashed and canceled thousands of flights, it was the FAA’s turn
By David Koenig, Michelle Chapman and The Associated PressJanuary 11, 2023
Bob Jordan
Leadership
Southwest Airlines sees quarterly loss, $825 million hit from canceled Christmas flights chaos
By Michelle Chapman and The Associated PressJanuary 6, 2023
An unhappy couple sits with their luggage near a Southwest Airlines airport desk
Newsletters
Southwest Airlines’ holiday week from hell may cost the company up to $700 million. Here’s what boards can learn from the fiasco
By Lila MacLellanJanuary 6, 2023
Southwest passenger
Leadership
Staring down half a billion dollars of damage, Southwest is banking on winning customers back: ‘In a lot of markets, there is little or no competition’
By David Koenig and The Associated PressJanuary 5, 2023
man looking out airplane window
Health
During in-flight emergencies, sometimes airlines’ medical kits fall short
By Vignesh Ramachandran and Kaiser Health NewsJanuary 5, 2023
The Southwest Airlines debacle made (some of) its rivals do the unthinkable: Cap fares to help stranded passengers
Lifestyle
The Southwest Airlines debacle made (some of) its rivals do the unthinkable: Cap fares to help stranded passengers
By Steve MollmanDecember 29, 2022
Robert Jordan
Leadership
‘We’re behind,’ Southwest CEO admitted just a month ago. ‘As we’ve grown, we’ve outrun our tools.’
By Mary Schlangenstein, Ryan Beene and BloombergDecember 28, 2022
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