How Lowe’s is tackling the industrywide labor shortage of skilled trades workers

March 10, 2023, 1:14 PM UTC
Janice Dupré
Lowe's Executive Vice president of Human Resources, Janice Dupré
Courtesy of Lowe's

Good morning!

We often talk about the shortage of highly-skilled tech workers, but another major skills gap brewing in the U.S. is the dearth of skilled trades workers. In 2021, 88% of contractors reported significant difficulty finding qualified workers versed in trades like plumbing and carpentry, according to U.S. Chamber of Commerce data. And it’s an ongoing challenge, with 73% of contractors citing the worker shortage as their greatest concern in 2022. 

Home improvement retail company Lowe’s is scrambling to fill the widening gap in the industry, announcing earlier this week that the Lowe’s Foundation, the company’s nonprofit arm, would launch a grant program investing $50 million to prepare 50,000 people for skilled trades jobs. The commitment is in addition to the company’s internal training program for workers who want to learn skilled trades. Lowe’s executive vice president of human resources, Janice Dupré, spoke with Fortune about how and why the retail company is tackling the skills gap from inside and outside the company.

This interview has been edited and condensed for clarity.

Fortune: Why is Lowe’s committed to gapping the industrywide skills shortage now?

Janice Dupré: We’re in home improvement, so we work with professional customers. We know the backlog they’re dealing with on jobs, and it’s not because of product, and it’s not because the jobs are big. The biggest deal is that they don’t have enough people, and we’re seeing this trend as well. The industry has a skills shortage, and we want to do our part.

Can you share more about the Lowe’s Foundation’s new grant program?

Through the Gable Grants program, we’re investing $50 million over five years to produce 50,000 people into the skilled trades. And the way we’re doing that is through two tranches. The first tranche is partnering with community and technical colleges to ensure students get a well-rounded education heavily focused on trades so they can go straight into business on their own or into an employment opportunity with an organization. 

The second tranche starts in August when we open the grant up to community partners to support some of their efforts to produce more people in the skilled trades.

What needs do the grants speak to in the current labor market? 

We know for sure that the labor shortage in construction is real. A quarter of construction workers are expected to retire in the next five years, and nobody is taking their place because we don’t even have enough youth pursuing this area or in our population to take care of this.

I would also offer that nearly 14% of the population is African American or Black, but they make up just 5% of the construction workers. We have an opportunity to help a community that wants to pursue this career path to get to work. And then women account for approximately 11% of construction workers overall, just 2% of electricians, and 1% of plumbers. So this is about how we can do our part to influence and encourage people.

Lowe’s does a lot of reskilling and training internally. How does this work overlap with that?

Back in 2018, we launched an internal program called Track to the Trades, and this was when we began to understand the limitations of staffing and available talent in trade skills. We decided to launch an internal development program where you had to work with Lowe’s for some time before applying for the program, and we paid for your education and certification.

We intended to launch employees to work as entrepreneurs or with skilled trades organizations. But we found that many of our associates wanted to get those skills and stay within Lowe’s, so we worked to make that possible. Nearly 3,500 graduates have gone through the internal training program, but we have over 4,000 people currently enrolled. 

More companies are investing in learning and development, knowing that employees could leave their employers after training. What is the real benefit of development opportunities in a tight labor market?

Our biggest mission is to become the employer of choice in retail. That strategy has three pillars: a good job, a sense of belonging, and a promising future. We’ve heard from our associates that they want to be here, so how do they grow their careers? 

Our tuition-free program allows them to get the education and certifications needed to navigate different roles within Lowe’s. They want to chart their paths, which could be becoming a tradesperson and moving out of Lowe’s or maybe owning their own business. But we have seen 80% of our store leadership roles filled within the last year, and that’s a commitment. 

Amber Burton

Reporter's Notebook

The most compelling data, quotes, and insights from the field.

There’s heightened demand for workers with ChatGPT experience, and they could stand to make sizeable income. 

“San Francisco–based A.I. startup firm Anthropic has posted a listing for a ‘prompt engineer & librarian,’ a worker whose role will entirely revolve around A.I. The vast salary range spans from $175,000 to $335,000,” writes Fortune’s Jane Thier.

Around the Table

A round-up of the most important HR headlines, studies, podcasts, and long-reads.

- The labor market remained stronger than expected in February. U.S. employers added 311,000 jobs, and the unemployment rate rose slightly to 3.6%, from 3.4% the month prior. New York Times

- General Motors will offer U.S. salaried employees voluntary buyouts. Wall Street Journal

Washington, D.C.'s federal employees work from home, leaving the capital’s downtown empty. Bloomberg

- The pilot union at American Airlines plans to vote in April on whether to approve a strike as labor agreement negotiations drag on. CNBC

- The U.S. Labor Department called the recent raft of legislation weakening child labor laws “irresponsible.” Washington Post

- Apple urged shareholders to vote against a proposal asking it to provide more details on gender and racial pay gaps at the company. Quartz


Everything you need to know from Fortune.

Cutting benefits spending. After expanding benefits packages last year, almost half of companies now plan to cut back on their offerings, according to a survey. "I think HR buyers are being more discreet about adding [the] Rolls-Royce of benefits," says CEO Tim Allen. —Megan Leonhardt

Skipping school. The hiring landscape is changing as more young people forgo college. The college enrollment rate was 8% lower last year than before the pandemic. —Colin Binkley

Office hangout. BNP Paribas' CEO told employees to prioritize hanging out with coworkers and developing relationships over working intensely. —Chloe Taylor

Everybody hates Mondays. Even though Lloyd’s of London CEO Jim Neal wants more employees back in the office on Mondays, he is considering redesigning the company’s trading desk to accommodate hybrid work. —Prarthana Prakash

This is the web version of CHRO Daily, a newsletter focusing on helping HR executives navigate the needs of the workplace. Today’s edition was curated by Paolo Confino. Sign up to get it delivered free to your inbox.

Read More

CEO DailyCFO DailyBroadsheetData SheetTerm Sheet