Change Healthcare CEO Says Leadership Actions Will Bring Change to U.S.

From Washington to Wall Street to Main Street, people are talking about making changes to create a better healthcare system in the U.S. Neil de Crescenzo is one CEO who is committed to doing just that. In fact, the Nashville, Tennessee health tech company he runs is called Change Healthcare.

De Crescenzo says the key to bringing about change in healthcare is what he calls a “leadership DNA” culture.

“It’s really a series of nine different behaviors we’ve articulated around agility, around innovation, around serving our customers in the industry, pursuing the passion we all feel for improving the U.S. healthcare system,” he explains. “And we want to talk about that, but most importantly we want to exhibit those behaviors as leaders.”

Change Healthcare provides hospitals and other healthcare institutions tech tools like data analytics, artificial intelligence and blockchain so they can improve the billing and payment process and drive better clinical decision-making. De Crescenzo took Change Healthcare public in June to get the financial resources so the company can deliver those innovations to more payers and providers.

De Crescenzo is relying on his team of 15,000 employees to be change agents and he preaches to them the importance of being “life-long learners”.

“Change is accelerating not only in healthcare but throughout business, in society,” he says. “So we have to be somebody who’s always thirsty on how I can change, how I can learn, how I can serve our customers, our partners, our fellow employees better. And that’s something we look for in leaders we bring into the company.”

Watch the video above for more from my interview with de Crescenzo.

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