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Page 6 of 8
Leadership
Warren Buffett Says This Is the Secret to Jeff Bezos’ Success
By
Reuters
June 8, 2016
Tech
This Is the Cable Company With the Lowest Customer Satisfaction Score
By
Tom Huddleston Jr.
June 1, 2016
What to Do When a Customer Hasn’t Paid You
By
Gene Marks
May 2, 2016
What to Do When Your Sales Team Keeps Missing Its Goals
By
Gene Marks
April 25, 2016
Mattress Startup Casper Is Trying to Become the Amazon for All Things Sleep
By
Laura Entis
April 19, 2016
Tech
California Wants to Make It Easier to Cancel Your Cable Bill
By
Hilary Brueck
March 31, 2016
Leadership
Sorry, Uber. Customer Service Ratings Cannot Replace Managers
By
Jeffrey Pfeffer
March 31, 2016
Tech
Checking Your Uber Rating Or Getting Your Purse Back Just Got Much Easier
By
Kia Kokalitcheva
March 30, 2016
Tech
KLM is the First Airline to Start Using Facebook Messenger
By
Leena Rao
March 30, 2016
Tech
Can Salesforce Turn Customer Service Agents Into Salespeople?
By
Heather Clancy
March 24, 2016
Leadership
Dear Customer Service Centers, Please Stop It With the Scripted Empathy
By
Katherine Reynolds Lewis
March 23, 2016
Tech
Tesla Will Now Tow Cars For Free For 500 Miles
By
Katie Fehrenbacher
February 24, 2016
Tech
Twitter Wants to Help Your Customer Service Team
By
Heather Clancy
February 19, 2016
Tech
Amazon Customer Support Has Gaping Security Hole
By
Robert Hackett
January 25, 2016
Tech
Why More Contact Centers are Moving to the Cloud
By
Heather Clancy
December 23, 2015
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