customer service

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What to Do When Your Sales Team Keeps Missing Its Goals

By
April 25, 2016
MANHATTAN, NY - AUGUST 28: Josh Weitzner, owner of Samurai Mess

Mattress Startup Casper Is Trying to Become the Amazon for All Things Sleep

By
April 19, 2016
Time Warner Ride Along As Profit Estimates And Ad Revenue Increases
Tech

California Wants to Make It Easier to Cancel Your Cable Bill

By
March 31, 2016
151230_em_ubersurge
Leadership

Sorry, Uber. Customer Service Ratings Cannot Replace Managers

By
March 31, 2016
App Car Service Startups Continue To Irk Traditional Cab Companies And Regulators
Tech

Checking Your Uber Rating Or Getting Your Purse Back Just Got Much Easier

By
March 30, 2016
KLM is the First Airline to Start Using Facebook Messenger
Tech

KLM is the First Airline to Start Using Facebook Messenger

By
March 30, 2016
Can Salesforce Turn Customer Service Agents Into Salespeople?
Tech

Can Salesforce Turn Customer Service Agents Into Salespeople?

By
March 24, 2016
Dear Customer Service Centers, Please Stop It With the Scripted Empathy
Leadership

Dear Customer Service Centers, Please Stop It With the Scripted Empathy

By
March 23, 2016
Tesla Will Now Tow Cars For Free For 500 Miles
Tech

Tesla Will Now Tow Cars For Free For 500 Miles

By
February 24, 2016
Twitter Wants to Help Your Customer Service Team
Tech

Twitter Wants to Help Your Customer Service Team

By
February 19, 2016
Operations Inside An Amazon.com Inc. Fulfillment Center On Cyber Monday
Tech

Amazon Customer Support Has Gaping Security Hole

By
January 25, 2016
Why More Contact Centers are Moving to the Cloud
Tech

Why More Contact Centers are Moving to the Cloud

By
December 23, 2015
Spirit Airlines Airbus A320 preparing for landing at Fort Lauderdale International Airport, Florida on Labor Day 2012

World’s Worst Airline for Customer Service

By Anya Hoffman, Melanie Lieberman and Travel + Leisure
December 7, 2015
A Delta Air Lines plane taxis toward a gate between other De

Delta Will Respond to Your Thanksgiving Travel Mishaps Via Twitter

By
November 25, 2015
Chicago's O'Hare Airport Hosts Air Industry's World Route Forum

How United intends to win you back

By
October 9, 2015

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