customer service

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Meet the Chatbot Behind Hilton’s Online Concierge
Tech

Meet the Chatbot Behind Hilton’s Online Concierge

By
November 7, 2016
How Zendesk Is Looking Beyond Customer Service With These New Apps
Tech

How Zendesk Is Looking Beyond Customer Service With These New Apps

By
October 26, 2016
Operations At San Diego International Airport

Passenger Kicked Off Plane After Calling Flight Attendant ‘Sexy’

By Cailey Rizzo and Travel + Leisure
October 15, 2016
Twitter's IPO Filing Implies $12.8 Billion Value Amid Growth
Tech

Twitter Encourages More Businesses to Interact With Upset Customers

By
October 5, 2016
A T-Mobile US Inc. Store Ahead Of Earnings Figures
Tech

T-Mobile Just Suffered an National Network Outage

By
September 22, 2016
As Long Lines In Airports Rise, TSA Struggles To Cut Waiting Times
Leadership

Customer Disservice Is the World’s Hot New Business Model

By
September 11, 2016
Headset floating

3 Unconventional Ways to Improve Your Customer Service

By Jon Forknell and AllBusiness.com
September 10, 2016
Apple’s Retail Stores Are Undergoing a Dramatic Makeover
Tech

Apple’s Retail Stores Are Undergoing a Dramatic Makeover

By
August 29, 2016
Hulu NY Upfront

How Hulu Is Ramping Up to Win and Keep Subscribers

By Reuters and Michelle Toh
August 4, 2016
This Messaging Startup Wants to Put a Face on Your Business
Tech

This Messaging Startup Wants to Put a Face on Your Business

By
July 25, 2016
Contact Center Tech Specialist Genesys Adds Minority Investor
Tech

Contact Center Tech Specialist Genesys Adds Minority Investor

By
July 21, 2016
Why Zendesk CEO Mikkel Svane Obsesses Over Customer Service
Tech

Why Zendesk CEO Mikkel Svane Obsesses Over Customer Service

By
June 29, 2016
Here’s the Latest Cloud Startup Seeking to Fix Customer Service
Tech

Here’s the Latest Cloud Startup Seeking to Fix Customer Service

By
June 21, 2016
Let's Party!

Facebook Messenger Is Actually Helping Small Businesses Boost Sales

By
June 21, 2016
The One Thing Warren Buffett Says Every Business Must Do

The One Thing Warren Buffett Says Every Business Must Do

By
June 8, 2016

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