customer service
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LifestyleUnited customers took a two-hour flight to nowhere after a pilot forgot their passport and had to turn the China-bound plane back to San Francisco
By Dave SmithMarch 25, 2025
LeadershipFrom bartering ice cream for meals to a $125M business: How Jeni’s founder launched her sweet treat empire
By Lily Mae LazarusMarch 19, 2025
SuccessKlarna’s CEO warns AI is already capable of doing any human job—and his company is already living it
By Emma BurleighFebruary 3, 2025
RetailStarbucks barista says his store has a ‘panic button’ behind the counter, but fears it won’t be enough to quell angry customers after open-door policy reversal
By Sasha RogelbergJanuary 24, 2025
RetailStarbucks reverses open-door policy: Customers now have to buy something to use bathroom or hang out
By The Associated PressJanuary 13, 2025
By Nick RockelDecember 6, 2024
By Nick RockelNovember 29, 2024
SuccessThe vast majority of Gen Z’s frontline workers are burned out and ready to throw in the towel
By Chloe BergerOctober 29, 2024
TechIrish-founded unicorn Intercom is ditching ChatGPT for Anthropic’s Claude to handle customer service chats
By Ryan HoggOctober 10, 2024
By Azure Gilman and Emma BurleighAugust 5, 2024
NewslettersLinkedIn’s resident workplace expert says the push for upskilling must have an emotional component
By Emma BurleighJune 20, 2024
By Emma BurleighJune 11, 2024
TechLayoffs, abusive calls, and AI fears: Inside the front lines of Amazon’s ‘customer obsession’ promise
By Jason Del ReyJune 6, 2024
By Jason Del ReyMay 15, 2024
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