• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Right Arrow Button IconLeft Arrow Button IconHome
Right Arrow Button Iconcustomer service

customer service

Starbucks baristas working in store
SuccessStarbucks is offering $1,200 bonuses, expanded tipping, and weekly payouts to boost the pay of its U.S. baristas
By Emma BurleighApril 3, 2026
Brian Niccol speaks and gestures in front of a blue and green background.
C-SuiteStarbucks CEO admits the chain ‘ran like a manufacturing facility’
By Sasha RogelbergMarch 23, 2026
Welcome to the ‘annoyance economy’: Americans are paying over $165 billion a year as companies waste their time to drive revenue
EconomyWelcome to the ‘annoyance economy’: Americans are paying over $165 billion a year as companies waste their time to drive revenue
By Catherina GioinoFebruary 19, 2026
For success in AI, avoid the ‘efficiency trap’— and focus on trust instead
Future of WorkFor success in AI, avoid the ‘efficiency trap’— and focus on trust instead
By Brad AndersonFebruary 17, 2026
Brian Niccol sits in a white chair wearing a suit. "Fast Company" is written on the screen in the background.
RetailStarbucks CEO Brian Niccol says a Reddit thread about people interviewing at the company convinced him his ‘Back to Starbucks’ plan is working
By Sasha RogelbergDecember 31, 2025
Co-founders Esha Manideep (CTO, Left), Varun Vummadi (CEO, Right)
AIExclusive: Voice AI startup Giga raises $61 million to take on customer service automation
By Beatrice NolanNovember 5, 2025
David Solomon, CEO of Goldman Sachs
SuccessGoldman Sachs CEO David Solomon says AI won’t destroy human jobs—’Yes, job functions will change…but I’m excited about it’
By Emma BurleighOctober 23, 2025
Andrej Karpathy
SuccessAs workers fear for AI job cuts, Open AI co-founder says AI agents will take a decade before they even work: ‘They don’t have enough intelligence’
By Jessica CoacciOctober 20, 2025
Software developer coding on their laptop.
AIAI engineers are being deployed as consultants and getting paid $900 per hour
By Nino PaoliSeptember 14, 2025
Photo of Marc Benioff
SuccessSalesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’
By Emma BurleighSeptember 2, 2025
Even McDonald’s CEO knows the fast-food giant is too expensive. Now he’s cutting prices to woo back cash-strapped consumers
GlobalEven McDonald’s CEO knows the fast-food giant is too expensive. Now he’s cutting prices to woo back cash-strapped consumers
By Nino PaoliAugust 21, 2025
Starbucks CEO Brian Niccol
RetailBrian Niccol wants your Starbucks drink to be made within 4 minutes of ordering
By Eleanor PringleAugust 15, 2025
Customer at store
SuccessThe ‘Gen Z stare’ is more than a TikTok trend — it’s a real problem in the workplace and the job market
By Nick Lichtenberg and Fortune IntelligenceJuly 14, 2025
The Godfather of AI Geoffrey Hinton.
SuccessThe ‘Godfather of AI’ says this sector will be safe from being replaced by tech—but even then, only the ‘very skilled’ will hold down a job
By Emma BurleighJune 17, 2025
Woman looks at computer screen
TechStudy looking at AI chatbots in 7,000 workplaces finds ‘no significant impact on earnings or recorded hours in any occupation’
By Irina IvanovaMay 18, 2025
1
  • 1
  • 2
  • 3
  • 4
  • 5
...8
Most Popular
Economy
The U.S. government is spending $88 billion a month in interest on national debt—equal to spending on defense and education combinedplaceholder alt text
By Fortune EditorsApril 9, 2026
AI
A Meta employee created a dashboard so coworkers can compete to be the company's No. 1 AI token user—and Zuckerberg doesn't even rank in the top 250placeholder alt text
By Fortune EditorsApril 9, 2026
Investing
Mark Cuban admits he made a mistake letting go of the Mavericks: 'I don't regret selling. I regret who I sold to'placeholder alt text
By Fortune EditorsApril 9, 2026
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.