- McDonald’s has been criticized in recent years by price-conscious customers. CEO Chris Kempczinski recently admitted the menu has gotten too expensive. The fast-food chain reached an agreement with its U.S. franchises to price eight popular combo meals at 15% less than the total cost of buying the items separately, which will go into effect next month.
McDonald’s has been struggling to hold on to its low-cost image. Now fast food’s largest brand is trying to fix what many of its customers have been saying for months: Combo meals cost too much.
The global fast-food chain that built its customer base on affordability is slashing its combo meal prices. The move comes just weeks after CEO Chris Kempczinski admitted the menu has gotten too expensive.
McDonald’s and its U.S. franchises reached an agreement to price eight popular combo meals at 15% less than the total cost of buying the items separately, the Wall Street Journal first reported, citing people involved in the discussions. The lower prices will go into effect next month. McDonald’s will also reintroduce its “Extra Value Meals” branding with a $5 breakfast deal and an $8 Big Mac and McNuggets special later this year, according to the report.
McDonald’s did not immediately respond to Fortune’s request for comment.
On a recent earnings call, Kempczinski said consumers’ value perceptions are most influenced by core menu pricing.
“Too often … you’re seeing combo meals priced over $10, and that absolutely is negatively shaping value perceptions,” Kempczinski said.
He added that the “single biggest driver” of what shapes a consumer’s overall perception of McDonald’s value is the menu board.
“We’ve got to get that fixed,” he said.
Over the past couple of years, McDonald’s has been criticized online for its prices by value-conscious customers. A 2023 post on X about an $18 Big Mac combo meal went viral, igniting debate that the fast-food chain had become too expensive. The post even elicited a response from the president of McDonald’s USA, who said the price of the meal was an “exception” and that the chain’s prices haven’t outpaced inflation.
McDonald’s decision to slash prices on core combo meals signals more than a marketing shift as the brand recognizes economic strains are affecting business.
In May, Kempczinski said the company’s U.S. first-quarter traffic this year from low-income consumers declined by “nearly double digits,” and middle-income consumer traffic fell by almost the same amount. He added traffic growth from high-income consumers “remains solid, illustrating the divided U.S. economy where low- and middle-income consumers, in particular, are being weighted down by the cumulative impact of inflation and heightened anxiety about the economic outlook.”
Despite the company’s U.S. comparable sales falling 3.6% in the first quarter—its worst showing since the pandemic—winning strategies like themed meals, including a recent collaboration with A Minecraft Movie, have lifted sales in the second quarter after two consecutive quarters of decline.
