customer service

Photo of Marc Benioff
Success

Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’

By
September 2, 2025
Even McDonald’s CEO knows the fast-food giant is too expensive. Now he’s cutting prices to woo back cash-strapped consumers
Global

Even McDonald’s CEO knows the fast-food giant is too expensive. Now he’s cutting prices to woo back cash-strapped consumers

By
August 21, 2025
Starbucks CEO Brian Niccol
Retail

Brian Niccol wants your Starbucks drink to be made within 4 minutes of ordering

By
August 15, 2025
Customer at store
Success

The ‘Gen Z stare’ is more than a TikTok trend — it’s a real problem in the workplace and the job market

By Nick Lichtenberg and Fortune Intelligence
July 14, 2025
The Godfather of AI Geoffrey Hinton.
Success

The ‘Godfather of AI’ says this sector will be safe from being replaced by tech—but even then, only the ‘very skilled’ will hold down a job

By
June 17, 2025
Woman looks at computer screen
Tech

Study looking at AI chatbots in 7,000 workplaces finds ‘no significant impact on earnings or recorded hours in any occupation’

By
May 18, 2025
A woman in a call center
Retail

As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver

By
May 9, 2025
A John Lewis makeover: How I reinvented my personal style
Commentary

A John Lewis makeover: How I reinvented my personal style

By
April 29, 2025
A United Airlines flight taking off
Lifestyle

United customers took a two-hour flight to nowhere after a pilot forgot their passport and had to turn the China-bound plane back to San Francisco

By
March 25, 2025
Headshot of Jeni Britton, creator of Jeni's Splendid Ice Cream
Leadership

From bartering ice cream for meals to a $125M business: How Jeni’s founder launched her sweet treat empire

By
March 19, 2025
Sebastian Siemiatkowski, chief executive officer of Klarna.
Success

Klarna’s CEO warns AI is already capable of doing any human job—and his company is already living it

By
February 3, 2025
A Starbucks barista with a concerned look on her face stands behind a register.
Retail

Starbucks barista says his store has a ‘panic button’ behind the counter, but fears it won’t be enough to quell angry customers after open-door policy reversal

By
January 24, 2025
Starbucks reverses open-door policy: Customers now have to buy something to use bathroom or hang out
Retail

Starbucks reverses open-door policy: Customers now have to buy something to use bathroom or hang out

By
January 13, 2025
aman advani wearing a collared shirt and smiling
Newsletters

Can I speak to the owner? At Ministry of Supply, the answer is yes 

By
December 6, 2024
How Office Depot’s president builds trust with shoppers in a digital world
Newsletters

How Office Depot’s president builds trust with shoppers in a digital world

By
November 29, 2024

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