• Home
  • News
  • Fortune 500
  • Tech
  • Finance
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
NewslettersFortune CHRO

OpenAI uprising offers a critical lesson on maintaining employee confidence in leadership: ‘You can lose trust in a heartbeat’

By
Joey Abrams
Joey Abrams
and
Trey Williams
Trey Williams
Down Arrow Button Icon
By
Joey Abrams
Joey Abrams
and
Trey Williams
Trey Williams
Down Arrow Button Icon
November 21, 2023, 8:26 AM ET
The ouster of OpenAI CEO Sam Altman has led to employee furor.
The ouster of OpenAI CEO Sam Altman has led to employee furor.ANDREW CABALLERO-REYNOLDS—Getty Images

Good morning! Fortune leadership writer Trey Williamswrote today’s edition of CHRO Daily.

Hundreds of OpenAI employees over the weekend stood in solidarity with their ousted CEO Sam Altman in a copy-and-paste virtual rendition of “I’m Spartacus.” 

“OpenAI is nothing without its people,” employees wrote on X, formerly Twitter.

The posts played out as a call to arms after OpenAI’s nonprofit board of directors fired Altman on Friday with little to no warning and vague reasoning. 

The move came as a shock to employees at the AI company behind ChatGPT, who subsequently sent a letter to the board calling for its members to resign, or they would.

“Your actions have made it obvious that you are incapable of overseeing OpenAl. We are unable to work for or with people that lack competence, judgment, and care for our mission and employees,” the letter, signed by some 700 employees (nearly 90% of the company), read. 

In the letter, employees said the board failed to provide specific examples of the allegations lobbed against Altman and accused it of negotiating in bad faith.

One OpenAI employee told Fortune in a message on X that the atmosphere among employees on Monday was congenial, using a heart emoji in response. Another employee, an AI researcher, wrote on X: “Everyone at @OpenAI is united. This is not a civil war. Unless Sam and Greg are brought back, there will be no OpenAI left to govern.”

It is a rare CEO who can foment a mass exodus among employees. Tammy Madsen, professor of management at Santa Clara University’s Leavey School of Business, says OpenAI’s employees’ commitment to one another and the company’s purported mission—ensuring that artificial intelligence benefits all of humanity—is refreshing. 

The employee uprising is also a sign that workers have lost faith in their current leadership, sparked by a lack of internal communication and transparency at the top.

“[Employees are] united because they’re all in agreement about what needs to happen. The question is, can the new CEO tap into that and work with employees rather than having them just work for him?” Madsen says. “You can lose trust in a heartbeat, but it takes a long time to earn it back.” 

Emmett Shear, who was named interim CEO on Monday, has made some laudable first steps, Madsen says. In a post on X, Shear said he plans to hire an independent investigator in the first 30 days of his tenure to uncover what led the board to its leadership shakeup decision. Shear also promised to continue speaking with employees and partners about paths forward and to reform the management and leadership teams. 

Still, his remarks might do little to quell employee unrest. Signers of the letter to OpenAI’s board threatened to leave the company for the newly announced Microsoft AI research team Altman will lead. Some have already left for the tech giant, a major investor in OpenAI, including cofounder Greg Brockman. 

AI talent has been in high demand as the development of the technology rapidly evolves. Jo-Ellen Pozner, an associate professor at the Leavey School of Business at Santa Clara, says if the board doesn’t tread carefully, most of the employees who signed the letter will likely follow Altman out the door. Other tech giants have begun circling OpenAI in hopes of siphoning talent. Salesforce CEO Marc Benioff wrote on X that he’d match OpenAI cash and equity for any AI researcher who joins his company. 

Despite the OpenAI board’s apparent mishandling of Altman’s expulsion, Pozner says she hopes the takeaway isn’t that strong board oversight and governance are bad. 

Instead, she says the board will likely need new members, must provide clarity around its leadership succession decision, and communicate to employees that while wildly unpopular, it made the right decision that aligned with the company’s mission and vision.

“[OpenAI’s board] was designed to maintain a certain level of vision-driven focus,” Pozner says. “That’s the board’s job. It needs to be protected from pressures from outside.”

Trey Williams
trey.williams@fortune.com
@trey3williams

Reporter's Notebook

The most compelling data, quotes, and insights from the field.

Fathers who have more access to paternity leave are better able to adjust to parenthood and are better co-parents, according to a growing body of neuroscience research.

A recent study assessed the brain’s ability to adjust to changes in experiences or environment in Spanish and Californian fathers after the birth of a child. It found that the brains of Spanish fathers were vastly different from their California counterparts in the regions connected to attention span. Fathers in Spain get 16 weeks of fully paid leave for the first three years of their child’s life, whereas in California, dads get up to eight weeks of paid leave at 60% to 70% of their weekly pay.

Around the Table

A round-up of the most important HR headlines.

- Some American employees say they would need close to a 50% raise in order to feel happy in life, including those already making six figures. Wall Street Journal

- Salesforce CEO Marc Benioff said his company would match the compensation of any OpenAI researcher who resigned following the surprise firing of ex-CEO Sam Altman. Bloomberg

- More employers are threatening workers with exorbitant reimbursement fees if they leave a company. Some employment lawyers say the practice is illegal. New York Times

- Three female employees who previously worked at Amazon are suing the company, claiming they were demoted after questioning why men in the same roles were paid more and given higher titles. CNBC

Watercooler

Everything you need to know from Fortune.

Engineers everywhere. A former SpaceX engineer says that CEO Elon Musk advocated for firing 10% of the company’s staff each year and placed engineers in charge of HR and finance departments because he trusted them most. —Shawn Tully

Journey to just right. A Harvard Business School professor says the sweet spot between fully remote and in-person work must continually account for both C-suite needs and the desires of workers. —Jane Thier

Employees burned. An upcoming deal that would have let OpenAI employees sell their shares in the company at an $86 billion valuation is essentially dead after the company’s board fired CEO Sam Altman. —Alyson Shontell

This is the web version of CHRO Daily, a newsletter focusing on helping HR executives navigate the needs of the workplace. Sign up to get it delivered free to your inbox.

About the Authors
Joey Abrams
By Joey AbramsAssociate Production Editor

Joey Abrams is the associate production editor at Fortune.

See full bioRight Arrow Button Icon
Trey Williams
By Trey Williams
Twitter icon
See full bioRight Arrow Button Icon

Latest in Newsletters

AIEye on AI
Companies are increasingly falling victim to AI impersonation scams. This startup just raised $28M to stop deepfakes in real time
By Sharon GoldmanDecember 4, 2025
13 hours ago
NewslettersMPW Daily
Kim Kardashian shaped Skims into a $5 billion brand—now she wants to help other entrepreneurs mold their skills for success 
By Emma HinchliffeDecember 4, 2025
14 hours ago
Two female employees, one pointing at a book, other looking at laptop.
NewslettersCFO Daily
‘Polyworking’ won’t slow down in 2026 as pay falls behind, says career expert
By Sheryl EstradaDecember 4, 2025
17 hours ago
NewslettersTerm Sheet
How Anthropic grew—and what the $183 billion giant faces next
By Allie GarfinkleDecember 4, 2025
18 hours ago
BlackRock Chairman and CEO Larry Fink speaks onstage during the 2025 New York Times Dealbook Summit at Jazz at Lincoln Center on December 03, 2025 in New York City.
NewslettersCEO Daily
CEOs are making the business case for AI—and dispelling talk of a bubble
By Diane BradyDecember 4, 2025
19 hours ago
Apple head of user interface design Alan Dye speaking in a video for the company's 2025 WWDC event. (Courtesy Apple)
NewslettersFortune Tech
Meta poaches Apple interface design chief Alan Dye
By Andrew NuscaDecember 4, 2025
19 hours ago

Most Popular

placeholder alt text
Economy
Two months into the new fiscal year and the U.S. government is already spending more than $10 billion a week servicing national debt
By Eleanor PringleDecember 4, 2025
18 hours ago
placeholder alt text
Success
‘Godfather of AI’ says Bill Gates and Elon Musk are right about the future of work—but he predicts mass unemployment is on its way
By Preston ForeDecember 4, 2025
14 hours ago
placeholder alt text
North America
Jeff Bezos and Lauren Sánchez Bezos commit $102.5 million to organizations combating homelessness across the U.S.: ‘This is just the beginning’
By Sydney LakeDecember 2, 2025
3 days ago
placeholder alt text
Success
Nearly 4 million new manufacturing jobs are coming to America as boomers retire—but it's the one trade job Gen Z doesn't want
By Emma BurleighDecember 4, 2025
14 hours ago
placeholder alt text
Success
Nvidia CEO Jensen Huang admits he works 7 days a week, including holidays, in a constant 'state of anxiety' out of fear of going bankrupt
By Jessica CoacciDecember 4, 2025
13 hours ago
placeholder alt text
Health
Bill Gates decries ‘significant reversal in child deaths’ as nearly 5 million kids will die before they turn 5 this year
By Nick LichtenbergDecember 4, 2025
1 day ago
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.