• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
LeadershipCommentary

Uber’s media revenge fiasco: What went wrong and how to fix it

By
Brett Arends
Brett Arends
Down Arrow Button Icon
By
Brett Arends
Brett Arends
Down Arrow Button Icon
November 19, 2014, 5:00 AM ET
Photo courtesy: David Paul Morris — Bloomberg via Getty Images

Ride sharing taxi service and Silicon Valley darling Uber is currently under scrutiny after one of its senior executives was overheard floating the idea of hiring opposition researchers to dig into the private lives of journalists who have criticized the company.

If you’re a corporate executive and you’re watching this public relations fiasco unfold, here are three immediate things you should take away from this mess.

1. There is no such thing as “off the record”

Uber senior vice president Emil Michael made the comments at a dinner in New York last Friday. According to news website BuzzFeed, which first revealed the comments, Michael thought the dinner was “off the record.” Journalist Michael Wolff, who had invited BuzzFeed to the dinner, later said he had failed to communicate to BuzzFeed that the dinner was off the record.

But none of that really matters.

For everyone in business, there is a simple rule: in the current media world, there really is no such thing as “off the record” any more.

Once upon a time, of course, there was. But that was in the days when, for example, every White House correspondent knew about Jack Kennedy’s womanizing and not one of them thought to put it in the paper. Those days of cozy clubs and smoke-filled rooms are long gone.

These days, the media are involved in a brutal and vicious fight for survival. Professional journalists with actual salaries and paid vacation are being replaced by unpaid interns. Everyone is fighting for eyeballs. BuzzFeed, by breaking this story, has scored a big win. You cannot rely on the old rules.

2. Never say anything in private that’s indefensible in public

Okay, so I have plenty of conversations with sources on background and they don’t get quoted by name. But there is context. We establish civilized rules for civilized conversations. For example, money managers need to be careful about how they are quoted by the press so they do not violate regulations. A money manager who likes Widgets, Inc. and who owns a lot of the stock in his portfolio is not allowed to tell me, a consenting adult, that he likes Widgets, Inc. But everyone benefits when these people can speak to me about it without attribution. I can write more informed commentary for my readers and they don’t get in trouble.

Now, if a money manager told me he was supplementing his income by selling narcotics to children, I would probably feel honor-bound to print the story (or, I suppose, tell the police).

Emil Michael didn’t merely talk about harmless “opposition research” into critical journalists, like trawling Lexis-Nexis looking for anything awkward in their past articles. That’s been done to me, and to many journalists, and it made me laugh.

Instead, Michael, according to reports that have not been denied, floated the idea of spending a million bucks digging into the private life of Sarah Lacy, a journalist at PandoDaily. Writes Buzzfeed: “Uber’s dirt-diggers, Michael said, could expose Lacy. They could, in particular, prove a particular and very specific claim about her personal life.”

This is so far beyond the Pale that there is no reason to dispute it.

Emil Michael, in a statement, said the remarks were “borne out of frustration during an informal debate” and “do not reflect my actual views and have no relation to the company’s views or approach.” This is a lame response. If he didn’t mean it, why did he say it?

(I’m always baffled when people say that their comments do not reflect their views. Was he joking? Was he illustrating a hypothetical? If so, he should say so.)

3. Act quickly

Uber has fluffed this incident, and badly. CEO Travis Kalanick has attempted to douse the firestorm with a string of Tweets denouncing the remarks.

It’s nowhere near adequate. It’s hard to see why the company didn’t fire Emil Michael.

I have no idea how well he does his job. He may be brilliant. He may even be a very nice person. I know nothing about him. But absolutely no executive is indispensable, and Michael’s comments are both indefensible and a serious threat to Uber’s reputation.

Uber could have dealt with this decisively through a dismissal, and surely should have.

Bear in mind, according to BuzzFeed, Michael made his remarks at a dinner in New York attended by an editor of BuzzFeed, Arianna Huffington, Michael Wolff, the actor Ed Norton, and heaven knows who else.

Anyone who makes comments like his in company like that deserves little sympathy. It is astonishing—and outrageous, frankly—that other media figures in attendance participated in covering up his remarks.

Uber is already under fire for alleged assaults on female passengers by drivers. It should not be surprising that one of the biggest risks to their business is that women, in particular, will not feel safe in the company’s hands. If Travis Kalanick doesn’t know that, then the company has even more serious problems.

About the Author
By Brett Arends
See full bioRight Arrow Button Icon

Latest in Leadership

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Leadership

allbirds
AILayoffs
Allbirds’ 600% stock surge says a lot about how ‘AI washing’ became the new ‘greenwashing’
By Suvrat Dhanorkar and The ConversationMay 21, 2026
22 minutes ago
The SpaceX IPO is a referendum on Elon Musk and his plan to colonize Mars
NewslettersCEO Daily
The SpaceX IPO is a referendum on Elon Musk and his plan to colonize Mars
By Diane BradyMay 21, 2026
4 hours ago
Ex-Facebook exec Sheryl Sandberg tells Gen Z the 10-year career plan is dead thanks to AI:  ‘Don’t script your career when the future is uncertain’
Successcareer
Ex-Facebook exec Sheryl Sandberg tells Gen Z the 10-year career plan is dead thanks to AI:  ‘Don’t script your career when the future is uncertain’
By Orianna Rosa RoyleMay 21, 2026
7 hours ago
Microsoft lost its way in the AI race. Can Copilot get it back on course?
MagazineMicrosoft
Microsoft lost its way in the AI race. Can Copilot get it back on course?
By Jeremy KahnMay 21, 2026
7 hours ago
elon
SuccessIPOs
SpaceX IPO targets $28.5 trillion total addressable market, mission to ‘make life multiplanetary’ and understand ‘true nature of the universe’
By Nick LichtenbergMay 20, 2026
16 hours ago
Elon Musk sits with his fists together, looking up.
Commentaryspace
SpaceX will be worth trillions, but the space station that made it possible is worth even more — if we don’t squander it
By Tejpaul BhatiaMay 20, 2026
16 hours ago

Most Popular

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Workplace Culture
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
By Preston ForeMay 19, 2026
2 days ago
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
Success
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
By Preston ForeMay 20, 2026
23 hours ago
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
Future of Work
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
By Mike Householder and The Associated PressMay 17, 2026
4 days ago
Dr. Bernice King on why companies that walked back DEI were never truly committed: 'If you retreat that quick…that reveals who you really are'
Workplace Culture
Dr. Bernice King on why companies that walked back DEI were never truly committed: 'If you retreat that quick…that reveals who you really are'
By Preston ForeMay 19, 2026
2 days ago
Current price of oil as of May 20, 2026
Personal Finance
Current price of oil as of May 20, 2026
By Joseph HostetlerMay 20, 2026
1 day ago
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
Workplace Culture
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
By Sydney LakeMay 20, 2026
18 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.