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customer service
Commentary
The fixable problem of terrible customer service
BY
Zeb Evans
Success
It might be time to start ‘chaotic working’: The rebellious, anti-corporation era younger sibling of quiet quitting
BY
Trey Williams
Success
AT&T employees ‘forced’ back to the office started a Change.org petition to make remote work permanent
BY
Jane Thier
Lifestyle
Flowers, dog portraits, and personal letters: Tales of Chewy customer service go viral
BY
Marco Quiroz-Gutierrez
Tech
Grubhub sparks chaos after its offer of a free lunch for the whole of New York City crashes the system and leaves countless customers hungry
BY
Chloe Taylor
Tech
T-Mobile CEO John Legere Wants to Make Customer Service Something People Don’t Hate
BY
Jonathan Vanian
Tech
Seattle Energy Company Sends Racial Slur to Customer as a Temporary Password
BY
Brittany Shoot
Tech
Retailers Beware: Facebook Will Ban Your Ads If You’re ‘Bad’
BY
Kevin Kelleher
Woman Charged Over $7,000 for Toilet Paper Ordered on Amazon Is Finally Refunded Two Months Later
BY
Sarah Gray
Tech
Comcast Enrolled ‘Tens of Thousands’ in Useless Protection Plan Without Permission, Washington Attorney General Says
BY
David Z. Morris
Tech
Charles Schwab’s Surprising AI Adviser Doesn’t Pick Stocks
BY
Aaron Pressman
and
Adam Lashinsky
Tech
Exclusive: Cisco Chairman John Chambers Is Joining the Board of This Tech Unicorn
BY
Barb Darrow
Elon Musk’s Angry Customer Twitter Thread Is a Gold Mine of Customer Service Advice
BY
Kirsten Korosec
Commentary
Airlines Need to Stop Taking Customers for Granted
BY
Robert W. Mann, Jr.
and
R. Michael Baiada
Tech
How Amazon’s Bot Army Is Trouncing Walmart in E-Commerce Wars
BY
Reuters
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Personal Finance
A millennial family earning $170,000 who has been living ‘monk-like’ to build wealth fears a ‘pending financial storm’...
BY
Alicia Adamczyk
Health
Frequent marijuana users tend to be leaner and less likely to develop diabetes. But the pseudo-health benefits come at...
BY
Erin Prater
Leadership
Qatar Airways won’t include first class on its next-gen aircraft because it’s pointless, CEO says
BY
Danny Lee
and
Bloomberg
