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Kelly Clarkson’s $15,000 bird feud with a Brooklyn shop shows why winning the argument can cost you customers
Arts & Entertainment
Kelly Clarkson’s $15,000 bird feud with a Brooklyn shop shows why winning the argument can cost you customers
By Bilin LinOctober 13, 2026
Chik-Fil-A team members take orders from customers in one of the two drive up to order lines on opening day at the company's first elevated sestaurant on August 22, 2024 in McDonough, Georgia.
AI
Chick-fil-A is keeping humans at the drive-thru while McDonald’s tests AI ordering and defends a separate pricing algorithm in court
By Tatiana SatauaOctober 9, 2026
A man with a headset sits at a desk in a call center.
Economy
The AI boom hasn’t stopped U.S. companies from hiring cheap offshore labor, and overseas call center employment is still skyrocketing
By Sasha RogelbergAugust 29, 2026
Worker on phone
Success
The majority of U.S. employers say they plan to increase hiring this year—these are the top roles they’re looking to fill
By Emma BurleighAugust 12, 2026
A car pulls up to a Wendy's drive-through ordering machine.
Retail
Fast-food execs keep pushing for more AI systems, but fail to see the big picture: Customers still want humans
By Joshua HongJuly 30, 2026
Isaiah Granet smiles
Startups & Venture
Exclusive: Voice AI startup Bland raises $50 million after being rejected by 180 investors
By Lily Mae LazarusJune 16, 2026
Warehouse workers with robot
Success
Walmart has a message for its 2.1 million workers: AI is going to improve your job, not take it: ‘Technology will power our future’
By Emma BurleighJune 12, 2026
Your AI is already setting prices. The real question is who sets the rules
AI
Your AI is already setting prices. The real question is who sets the rules
By François Candelon, Paul-Louis Andres and Augustin ManchonJune 12, 2026
Ali Hussain (left) and Mike MacLennan (right) smile
AI
Exclusive: The next wave of AI drive-thrus is here—and a16z and Arc think it finally works
By Lily Mae LazarusMay 26, 2026
Starbucks baristas working in store
Success
Starbucks is offering $1,200 bonuses, expanded tipping, and weekly payouts to boost the pay of its U.S. baristas
By Emma BurleighApril 3, 2026
Brian Niccol speaks and gestures in front of a blue and green background.
C-Suite
Starbucks CEO admits the chain ‘ran like a manufacturing facility’
By Sasha RogelbergMarch 23, 2026
Welcome to the ‘annoyance economy’: Americans are paying over $165 billion a year as companies waste their time to drive revenue
Economy
Welcome to the ‘annoyance economy’: Americans are paying over $165 billion a year as companies waste their time to drive revenue
By Catherina GioinoFebruary 19, 2026
For success in AI, avoid the ‘efficiency trap’— and focus on trust instead
Future of Work
For success in AI, avoid the ‘efficiency trap’— and focus on trust instead
By Brad AndersonFebruary 17, 2026
Brian Niccol sits in a white chair wearing a suit. "Fast Company" is written on the screen in the background.
Retail
Starbucks CEO Brian Niccol says a Reddit thread about people interviewing at the company convinced him his ‘Back to Starbucks’ plan is working
By Sasha RogelbergDecember 31, 2025
Co-founders Esha Manideep (CTO, Left), Varun Vummadi (CEO, Right)
AI
Exclusive: Voice AI startup Giga raises $61 million to take on customer service automation
By Beatrice NolanNovember 5, 2025
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Europe
‘It’s only when you see 49-ton trucks in China running on batteries that you realize how serious electrification is’: Octopus Energy CEO Greg Jackson on Europe’s incumbency problemplaceholder alt text
By Kamal AhmedOctober 30, 2026
Real Estate
The Pentagon and Britain are bracing for the power to go out. The ultrawealthy got there first, with backup generators, escape homes, and stockpilesplaceholder alt text
By Sydney LakeOctober 30, 2026
Politics
Tesla and 113 other companies paid no current federal income tax, but they still aren’t the biggest threats to the federal deficit, think tank warnsplaceholder alt text
By Sasha RogelbergOctober 30, 2026
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