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A Pizza Hut workers prepares an order for delivery.
Pizza Hut franchisee claims $100 million losses from ‘cascading operational breakdowns’ in AI adoption gone wrong

The problem wasn’t AI hallucination, though—it was how gig workers responded to the new tool they’d been given.

By Sasha RogelbergMay 19, 2026
Photo of Donald Trump (left) with Mark Cuban
Trump and Mark Cuban end war of words to tag-team America’s drug pricing crisis: ‘Democrats want cheaper medications, too’
By Catherina GioinoMay 19, 2026
‘This is what the consumer wants’: A new lawsuit about PFAS and other ‘forever chemicals’ is heating up the cookware industry
‘This is what the consumer wants’: A new lawsuit about PFAS and other ‘forever chemicals’ is heating up the cookware industry
By Catherina GioinoMay 19, 2026
delivery
Walmart’s upper hand over Amazon in the $1 trillion e-commerce race: 90% of Americans live within 10 miles of a superstore
By Anne D'Innocenzio and The Associated PressMay 16, 2026
andic
Spanish police arrest son of retail billionaire who fell off a cliff and died. He was the only witness
By The Associated PressMay 19, 2026
How Coach became Gen Z’s favorite affordable luxury handbag brand
How Coach became Gen Z’s favorite affordable luxury handbag brand
By Phil WahbaMay 19, 2026
Latest Stories
Google’s I/O conference showed how the company is being completely rebuilt for AI—for better or for worse
Big TechGoogle’s I/O conference showed how the company is being completely rebuilt for AI—for better or for worse
By Alexei Oreskovic and Sharon GoldmanMay 19, 2026
Bolt CEO Ryan Breslow
Workplace CultureBolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’: 
By Preston ForeMay 19, 2026
Why the 137-year-old developer Hongkong Land is reinventing itself—and trying to loosen its ties to its home city
AsiaWhy the 137-year-old developer Hongkong Land is reinventing itself—and trying to loosen its ties to its home city
By Nicholas GordonMay 19, 2026
Svenja Gudell, Chief Economist, Indeed
SuccessIndeed chief economist says the sectors most exposed to AI are seeing a big growth in job demand
By Emma BurleighMay 19, 2026
The 30-year yield hasn’t been this high since the Great Recession. Do the bond vigilantes ride again?
EconomyThe 30-year yield hasn’t been this high since the Great Recession. Do the bond vigilantes ride again?
By Eva RoytburgMay 19, 2026
DEI experts say the acronym may be radioactive, but the underlying business case is stronger than ever
Workplace CultureDEI experts say the acronym may be radioactive, but the underlying business case is stronger than ever
By Marco Quiroz-GutierrezMay 19, 2026
TSA’s new ‘straight to gate’ pilot lets Delta and JetBlue flyers clear security 25 miles before they reach the airport
Travel & LeisureTSA’s new ‘straight to gate’ pilot lets Delta and JetBlue flyers clear security 25 miles before they reach the airport
By Dave Lozo and Morning BrewMay 19, 2026
Dr. Bernice A. King
Workplace CultureDr. Bernice King on why companies that walked back DEI were never truly committed: ‘If you retreat that quick…that reveals who you really are’
By Preston ForeMay 19, 2026
More RetailPage 36 of 100
Swatch profit plunges almost 75%, hit by weakness in China
FinanceSwatch profit plunges almost 75%, hit by weakness in China
By Paula Doenecke and BloombergJanuary 30, 2025
  • Portrait photo of Nike CEO Elliott Hill smiling in a black sweatshirt with the Nike logo.
    LeadershipNike’s new CEO wants to bring the retail giant back to its sports roots
    By Ruth UmohJanuary 23, 2025
people walking outside a decathlon store
LeadershipDecathlon doesn’t do shoe boxes or big adverts. Yet the French giant has quietly become the crown jewel of the sports retail world
By Prarthana PrakashJanuary 30, 2025
Tesla CEO and X owner Elon Musk attends the inauguration of Donald J. Trump in the U.S. Capitol Rotunda on January 20, 2025 in Washington, DC.
TechElon Musk claims full self driving is so advanced Tesla owners are turning it off and steering with their knees to check text messages
By Amanda GerutJanuary 29, 2025
Tesla CEO Elon Musk speaking in front of a black Tesla
FinanceTesla’s $600 billion run-up looks past major risks to EV growth
By Bloomberg and Esha DeyJanuary 29, 2025
LVMH CEO Bernard Arnault came up with a new way to describe layoffs: being ‘promoted outwards’
RetailLVMH CEO Bernard Arnault came up with a new way to describe layoffs: being ‘promoted outwards’
By Sydney LakeJanuary 29, 2025
FDA reclassifies Lay’s potato chips recall to the highest risk level, warning the chips could cause ‘serious adverse health consequences or death’
RetailFDA reclassifies Lay’s potato chips recall to the highest risk level, warning the chips could cause ‘serious adverse health consequences or death’
By Chris MorrisJanuary 29, 2025
  • Cold Stone Creamery is facing a legal battle after a New York woman discovered that her ‘pistachio’ ice cream contained no real pistachios
    RetailCold Stone Creamery is facing a legal battle after a New York woman discovered that her ‘pistachio’ ice cream contained no real pistachios
    By Susan Haigh and The Associated PressJanuary 23, 2025
donald trump and bernard arnault
RetailWhat Bernard Arnault’s optimism for the U.S. could mean for LVMH’s position under ‘tariff man’ Trump
By Prarthana PrakashJanuary 29, 2025
Starbucks CEO Brian Niccol
RetailStarbucks’ new boss is banking on ‘mug hugs’ to get customers to hang around longer
By Eleanor PringleJanuary 29, 2025
person walking outside a louis vuitton store
RetailLVMH reports muted sales amid hope that the luxury downturn might finally be ending
By Prarthana PrakashJanuary 28, 2025
Chipotle will offer free guac and queso the day after the Super Bowl
RetailChipotle will offer free guac and queso the day after the Super Bowl
By Chris MorrisJanuary 28, 2025
Currys enjoys strong peak trading with AI laptops and premium mobiles driving sales
RetailCurrys enjoys strong peak trading with AI laptops and premium mobiles driving sales
By Andrew BusbyJanuary 28, 2025
  • The European fashion world is ‘afraid’ of Trump’s return to power, says leading Belgian designer
    RetailThe European fashion world is ‘afraid’ of Trump’s return to power, says leading Belgian designer
    By Adam Plowright and AFPJanuary 23, 2025
jesper brodin
RetailIkea’s foray into secondhand furniture is the ‘smarter’ thing to do—but scaling it up will be a challenge, says group CEO Jesper Brodin
By Prarthana PrakashJanuary 28, 2025
U.K. retail sales in December hid the truth about the ‘golden quarter’
RetailU.K. retail sales in December hid the truth about the ‘golden quarter’
By Andrew BusbyJanuary 28, 2025
Coca-Cola issues major recall of Coke, Sprite and other beverages across Europe due to potential health risks
RetailCoca-Cola issues major recall of Coke, Sprite and other beverages across Europe due to potential health risks
By AFPJanuary 28, 2025
Starbucks CEO Brian Niccol
RetailStarbucks bets on mugs, macchiato art in test of CEO’s vision
By Bloomberg and Daniela SirtoriJanuary 28, 2025
Photo of Sir Jim Ratcliffe
RetailBillionaire Sir Jim Ratcliffe says he doesn’t wear a watch in London anymore amid Rolex mugging surge
By Ryan HoggJanuary 28, 2025
Tanja Buelter at the new Range Rover SV Edition during the Jaguar Land Rover presentation Special Vehicle Operations
RetailJaguar Land Rover is betting wealthy customers will pay extra to paint their car the same color as their private jet or yacht
By Christiaan HetznerJanuary 27, 2025
Wendy’s is teaming up with Girl Scouts to mash up its signature Frosty with Thin Mints cookies
RetailWendy’s is teaming up with Girl Scouts to mash up its signature Frosty with Thin Mints cookies
By Chris MorrisJanuary 27, 2025
Irish businessman, CEO of Ryanair Michael O'Leary talks to media on August 27; 2024 in Brussels, Belgium. Today, the Group CEO of Ryanair annonced 9 new routes for W2024 from Charleroi airport, and none from Brussels due to the high airport charges.
LeadershipRyanair CEO Michael O’Leary hopes Donald Trump’s victory will wake up Europe’s ‘complacent f–king liberal governments’ in broadside at Germany
By Ryan HoggJanuary 27, 2025
AI’s retail takeover: How this one technology is shaping the future of shopping
RetailAI’s retail takeover: How this one technology is shaping the future of shopping
By Andrew BusbyJanuary 27, 2025
A Bay Area couple is facing years in prison after allegedly stealing from investors, according to criminal and civil complaints.
TechTech couple that allegedly stole $60 million claimed to work with the NBA, NHL, PGA, PwC, and Coca-Cola. The SEC says it was all part of an elaborate scheme
By Amanda GerutJanuary 26, 2025
Walmart bets on the stressed-out, fading middle manager’s future, bumping pay to $620,000
SuccessWalmart bets on the stressed-out, fading middle manager’s future, bumping pay to $620,000
By Chloe BergerJanuary 24, 2025
Diageo is said to review drinks portfolio to reignite growth
RetailDiageo is said to review drinks portfolio to reignite growth
By Sabah Meddings, Ruth David, Dinesh Nair and BloombergJanuary 24, 2025
people walking past a burberry store
RetailBurberry’s pivot back to its roots is working as shares jump 15% following better-than-expected sales
By Prarthana PrakashJanuary 24, 2025
Volkswagen targets higher EV sales to avoid hefty €1.5 billion EU emission fines
RetailVolkswagen targets higher EV sales to avoid hefty €1.5 billion EU emission fines
By AFPJanuary 24, 2025
A bartender holds a plate with pink champagne and a woman in a cocktail dress takes one of the glasses at an event, party or wedding.
RetailAmericans are panic buying Italian Prosecco after Trump victory as tariff fears send imports soaring 40%
By Ryan HoggJanuary 24, 2025
A Starbucks barista with a concerned look on her face stands behind a register.
RetailStarbucks barista says his store has a ‘panic button’ behind the counter, but fears it won’t be enough to quell angry customers after open-door policy reversal
By Sasha RogelbergJanuary 24, 2025
A Starbucks barista stands behind the register and grabs a drink cup from a stack.
RetailStarbucks is instructing workers in de-escalation so they can peacefully reserve bathrooms for paying-customers only
By Sasha RogelbergJanuary 24, 2025
How U.K. retailer Currys is working with Accenture, Microsoft and Avanade to deliver better in-store customer experience
RetailHow U.K. retailer Currys is working with Accenture, Microsoft and Avanade to deliver better in-store customer experience
By Andrew BusbyJanuary 24, 2025
Brian Moynihan, chief executive officer of Bank of America Corp., at the World Economic Forum in Davos, Switzerland.
FinanceTrump swings at Bank of America CEO Brian Moynihan and JPMorgan’s Jamie Dimon at Davos: ‘What you’re doing is wrong’
By Amanda GerutJanuary 23, 2025
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The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promisesplaceholder alt text
By Jake AngeloMay 12, 2026
Economy
While Trump insisted the Iran war would end ‘soon,’ an account in his name was buying millions in oil, defense, and goldplaceholder alt text
By Eva RoytburgMay 18, 2026
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EXCLUSIVE: An hour in the Oval Office with the CEO-in-Chief, President Trumpplaceholder alt text
By Alyson ShontellMay 18, 2026
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