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It’s no secret that young workers are relying more and more on large language models like ChatGPT to assist them in their day-to-day roles. But a new survey shows that their reliance on this tech goes beyond just straightforward help with everyday office tasks.
Around 51% of Gen Z view ChatGPT as a coworker or assistant, according to a new survey of 8,647 full-time U.S. employees by career building tool Resume.org. That’s compared to slightly more than 40% of Millennials, and around 35% of Gen X or Boomers. More than 60% of Gen Zers also say they have personal conversations on ChatGPT, compared to less than 50% of Millennials and around 20% of Gen X and Boomers. And Gen Z workers are also more likely than any other age group to describe the AI as a source of entertainment (36%), a companion (32%), or a therapist (21%).
“For some users, ChatGPT has become more than just a productivity tool,” says Irina Pichura, a career coach for Resume.org. “Whether they’re working through a tough decision, venting about a bad day, or seeking guidance on personal matters, it’s clear that many workers, particularly younger ones, are using AI to fill a gap in support they may not find elsewhere,” says Pichura.
Given an increasingly personal reliance on AI, HR professionals should also take note of where employees—and especially the youngest office workers—are getting career advice. Around 40% of employees overall say they rely more on ChatGPT than their manager to answer questions about work, with nearly half (49%) of Gen Zers agreeing.
Pichura notes that this generation is accustomed to receiving instant feedback, and when they’re not getting that from their manager, they may look to other sources instead.
“Gen Z workers have grown up with instant access to information, so it’s no surprise they turn to AI before turning to a manager,” says Pichura. “For them, ChatGPT offers fast, judgment-free answers, which can feel more efficient and comfortable than approaching a supervisor, especially in remote or high-pressure environments.”
Brit Morse
brit.morse@fortune.com
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