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Workers who use AI are more productive at work—but less happy, research finds

Brit Morse
By
Brit Morse
Brit Morse
Leadership Reporter
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Brit Morse
By
Brit Morse
Brit Morse
Leadership Reporter
Down Arrow Button Icon
December 31, 2024, 8:53 AM ET
A scientist in a lab coat peers into a microscope in a lab.
Investors and the public alike are enthusiastic about AI's potential impact on drug discovery and health care.Getty Images

Good morning!

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The academic community has long debated the impact AI will have on the future labor force. While some leading economists insist the technology will lead to mass job losses, others believe it will create new ones. But a recent working paper looks at the impact that the new tech might have on workers day-to-day and finds that while it could certainly enhance productivity, that could come at a cost. 

A doctoral student at MIT examined the impact of introducing an AI tool to 1,018 scientists working at a large U.S.-based research and development lab starting in May 2022. He found that the technology helped them make new discoveries and led to an 17% increase in new product creation amongst these workers. 

“Maybe the most exciting thing about AI is that it could accelerate scientific discovery and innovation,” researcher Aiden Toner-Rodgers told the Wall Street Journal. “This would be a huge benefit.”

But the AI also had other impacts. The tool, which helped generate various “recipes” for new chemical compounds, accounted for 57% of scientist’s “idea generation.” That means that a “key, creative part of the process was automated,” Toner-Rodgers said. 

Overall, the scientists’ main job shifted away from their own original thinking, to evaluating AI-driven ideas, many of which didn’t work out in the long run. That also affected worker happiness: 82% of those who used the tool reported reduced job satisfaction, the study concluded. 

“I couldn’t help feeling that much of my education is now worthless,” one of the scientists who took part in the study told the Wall Street Journal. 

To be sure, this is only one study, and the AI revolution is still in its early days, but it does serve as a potential warning to employers about the kind of drawbacks that come with this technology as they roll it out among their workforce. And it could drastically change how people feel about the future of their chosen professions.

Brit Morse
brit.morse@fortune.com

CHRO Daily will return to your inbox Thursday, Jan. 2. Happy New Year!

Around the Table

A round-up of the most important HR headlines.

A major rift has emerged within the new Trump administration and its supporters over immigration and the place foreign workers, specifically those with H-1B visas, have in the U.S. labor force. New York Times

Similar to other major economic booms in history, the latest surge in artificial intelligence is reshaping the population and labor market map of America. New York Times

Dan Priest, the new chief AI officer at consulting firm PwC, explains how companies that experimented with AI this past year plan to scale use into 2025. Associated Press

Watercooler

Everything you need to know from Fortune.

“Contemptible fools.” Elon Musk defended those who’ve come to the U.S. through the H-1B immigration visa, and slammed Trump supporters who condemned the program. —Dave Smith

Corporate jargon. Gen Z and Millennial workers detest using certain buzzwords at work whether that be over Zoom or in an email. —Orianna Rosa Royle

A global RTO. It’s not just U.S. firms that want their workers back in the office. Some European companies are joining the trend as well. —Ryan Hogg

This is the web version of Fortune CHRO, a newsletter focusing on helping HR executives navigate the needs of the workplace. Sign up to get it delivered free to your inbox.
About the Author
Brit Morse
By Brit MorseLeadership Reporter
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Brit Morse is a former Leadership reporter at Fortune, covering workplace trends and the C-suite. She also writes CHRO Daily, Fortune’s flagship newsletter for HR professionals and corporate leaders.

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