How JPMorgan addressed the Israel-Hamas war with employees globally—and what businesses can learn from it

Today’s leaders are expected to take a stand on sociopolitical issues, whether domestic or global. The escalating tension in the Middle East is no exception. LinkedIn is chock-full of posts stating some variation of: Check in with your Muslim and Palestinian colleagues. They are not okay. Or the reverse: Check in with your Jewish and Israeli colleagues. They are not okay.

As the Israel-Hamas war rages on—and President Joe Biden readies for a Wednesday trip to the region—leaders are pondering what exactly they can and should say without getting themselves in hot water.

As I wrote in Fortune’s raceAhead newsletter last week, several prominent CEOs have addressed the ongoing geopolitical conflict. In a companywide memo from JPMorgan CEO Jamie Dimon and its executive committee, the bank wrote, “Terrorism and hatred have no place in the civilized world. As Jamie said in his note this past weekend, Hamas’ horrific attack on Israel and its people and the resulting war and bloodshed are a terrible tragedy.”

The bank then acknowledged that the situation is quickly intensifying, which could have ripple effects extending beyond the Middle East, including increased antisemitism and Islamophobia. 

From there, it touched on its corporate values, which it said are rooted in equity and inclusion, and denounced discrimination efforts against anyone because of their religion or background. “Hate has no place at this company and will not be tolerated,” the bank wrote.

Next, it emphasized its commitment to employee safety, both physical and emotional, noting that its security team is in constant contact with U.S. and international government agencies and law enforcement and encouraged employees to take advantage of internal resources such as support group sessions led by clinicians.

Lastly, JPMorgan shared its efforts to assist in the humanitarian crisis, including an initial $1 million philanthropic contribution eligible for an employee match.

The bank ended with this closing salvo: “Our hearts go out to all who are suffering. And we remain here for you.”

Ruth Umoh
ruth.umoh@fortune.com
@ruthumohnews

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