Six months ago, Gertler stepped into that role as Warner Bros. and Discovery closed their merger. The combination of the two entertainment businesses led to a drastic reorganization, departures of top executives, and speculation about the future of HBO’s streaming division. But that was just the beginning; the new Warner Bros. Discovery plans to combine its respective streaming platforms—HBO Max and Discovery+—in 2023.

As Gertler and her team prepare for the launch, they’re working to keep the new company’s streaming content popular with viewers in a rocky year for streamers. “What’s certain is that there’s going to always be some sort of change and uncertainty,” Gertler says, adding that the key is to offer must-have content subscribers want to watch.

In that vein, she’s focused on setting strategies and schedules that keep subscribers returning. Hence why the second season of The White Lotus will premiere on HBO this Sunday, one week after the finale of Game of Thrones prequel House of the Dragon.

Courtesy of Warner Bros. Discovery

Beyond scheduling, Gertler plans how much content to produce and in which markets, examining what types of streaming content maximize engagement and viewer retention.

That has been of particular interest to streaming viewers in recent months; the planned merger of HBO Max and Discovery+ will combine the HBO platform’s strength in scripted and appointment-viewing content with Discovery’s library of unscripted programming. As an aside, a Warner Bros. Discovery presentation in August caused a stir by claiming that HBO’s scripted programming appealed more to men, while Discovery’s reality offerings were for women. Gertler says the division is “generally” accurate but more nuanced. The merger was also a matter of concern for viewers who have grown attached to HBO’s slate of Max Originals, which air weekly but aren’t necessarily in the same appointment-viewing category as its tentpoles. 

Gertler says she watches comedy, drama, and reality, though she’s reluctant to name her favorite shows, besides noting that The Other Two is one of her favorite Max Originals. Still, with HBO shows, HBO Max originals, and Discovery+ content strategy under her purview, she’s overseeing more programming than she expected upon arriving at HBO. “I used to keep it all in my brain and be able to tell you off the tip of my tongue exactly when a show was going to air, but it’s hard to do that now,” she says. 

Though content on other platforms is also successfully competing for viewers’ attention, Gertler considers it a plus. “It’s good because it means consumers are watching streaming content,” she says. “What everyone’s grappling with now is how to make streaming a profitable business. It’s clear no one has all the answers.”

Emma Hinchliffe
emma.hinchliffe@fortune.com
@_emmahinchliffe

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PARTING WORDS

“I feel like hate is actually healthy. It’s okay to be f**king super angry.”

—Phoebe Bridgers on putting her emotions into her music