• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
RetailBlack Friday

Why Thinner Black Friday Weekend Crowds Are No Cause for Alarm for Retail

Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
December 2, 2019, 11:30 AM ET

If you checked out a mall or shopping center this past Black Friday weekend and found the crowds a far cry from the frenzied throngs of the recent past, it was not your imagination.

Store visits over the weekend were down 4.2%, according to RetailNext, a data service. The more manageable parking lots and checkout lines continued a years-long trend of the biggest store shopping burst of the year being diluted by holiday season deals coming earlier in November and more spending moving online.

Yet retailers, online and brick-and-mortar chains alike, had a blockbuster weekend, shaking off concerns that weaker consumer confidence last month would crimp spending. Consumers spent a record $68.9 billion between Thursday and Sunday, up 5.4%, according to research firm Consumer Growth Partners.

And the momentum looks set to continue on Cyber Monday: Salesforce has projected online sales will hit $8 billion on e-commerce’s biggest day of the year, up 15% from last year. (And it’s not just Amazon benefitting: as Fortune reported last week, Target, Best Buy and Walmart saw faster online sales growth than Amazon in the first half of November.)

Online shopping accounted for more than half of the weekend’s sales growth, according to CGP. In-store shopping rose at retailers that have done the best job melding e-commerce with their stores through efficient use of physical locations for order pickup, notably at Walmart, Target, and Costco Wholesale, CGP president Craig Johnson noted. (Not everyone enjoyed such a good weekend: CPG said apparel-chains and department stores were laggards, he said.)

The weekend’s winners were able to tempt online-to-store consumers to add additional items when picking up their online orders, said Joel Rampoldt, managing director consulting firm AlixPartners. And many of the weekend’s winners doled out deals earlier than ever this year to get shoppers into spending mode at their stores sooner, to test what promotions work and understand what consumers are looking for this year, the better to course correct earlier.

“When the dust settles, we’ll see an evolution where there’s less focus on a huge one-day sale on Black Friday, and more on a multi-day and multi-week [series of] continuation of sales,” Rampoldt said.

Another reason for the dilution of Black Friday crowds: consumers are embracing the idea of shopping after their Thanksgiving meal. Store visits on Thursday late afternoon (many top chains opened at 5 p.m. or 6 p.m.) rose 2.3%, but Black Friday visits were down 6.2%, according to ShopperTrak. (The National Retail Federation had forecast 40 million Americans would shop on Thanksgiving itself, up from 35 million last year.)

For all the talk of muted crowds, Black Friday remained the biggest shopping day of the year, though many Americans shopped on their phones or at their computers instead. Adobe Analytics said that Black Friday sales online hit a record $7.4 billion, the second biggest e-commerce U.S. shopping day ever after Cyber Monday in 2018.

The success of the weekend was not limited to large chains. On Small Business Saturday, an occasion to prompt shoppers to favor local businesses, shoppers spent $3.6 billion online, or 18% more than last year, Adobe said.

While the four-day weekend was good for the retail industry overall, it was clear shoppers aren’t being weaned from their addiction to deals, threatening profit margins. Coresight Research had analysts visit 32 retailers across the United States, with 25 offering promotions, and the firm’s researchers found discounts averaged 37% to 47%.

Clothing retailers generally felt the pain most acutely, as they have all year. “The intensity of promotions across the space feels heightened relative to last year,” Wall Street firm Cowen & Co wrote in a research note on Monday. It flagged PVH’s Calvin Klein brand and Under Armour among those offering larger-than-usual discounts.

At the same time, some apparel chains like Lululemon Athletica, whose gear is highly coveted, avoided the deep discounting trap.

Electronics were touted as the big winners in several notes from analysts, and Salesforce found the brands most mentioned on social media over the weekend were PlayStation, Nintendo, Apple, and Xbox.

With the biggest shopping weekend of the year behind them, it’s clear that the chains that have figured out how to successfully rejigger their business in the Amazon era and offer differentiated merchandise are thriving, while those that don’t are losing more ground.

“The retailers that are doing well will continue to do well over holiday, while those that are struggling will continue to struggle,” AlixPartners’ Rampoldt said.

About the Author
Phil Wahba
By Phil WahbaSenior Writer
LinkedIn iconTwitter icon

Phil Wahba is a senior writer at Fortune primarily focused on leadership coverage, with a prior focus on retail.

See full bioRight Arrow Button Icon

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Retail

trump
EnvironmentWhite House
Trump reverses grocery, air conditioning pollution regulations because they’re too woke
By Matthew Daly and The Associated PressMay 21, 2026
19 hours ago
target
Retailearnings
Target posts biggest jump in comparable sales in 4 years as turnaround takes shape
By Anne D'Innocenzio and The Associated PressMay 20, 2026
2 days ago
Variational co-founders Edward Yu and Lucas Schuermann pose for a picture
CryptoCryptocurrency
Variational raises $50 million Series A to bring liquidity from traditional markets to blockchain rails
By Jack KubinecMay 20, 2026
2 days ago
A Pizza Hut workers prepares an order for delivery.
LawFood and drink
Pizza Hut franchisee claims $100 million losses from ‘cascading operational breakdowns’ in AI adoption gone wrong
By Sasha RogelbergMay 19, 2026
3 days ago
Photo of Donald Trump (left) with Mark Cuban
PoliticsDonald Trump
Trump and Mark Cuban end war of words to tag-team America’s drug pricing crisis: ‘Democrats want cheaper medications, too’
By Catherina GioinoMay 19, 2026
3 days ago
‘This is what the consumer wants’: A new lawsuit about PFAS and other ‘forever chemicals’ is heating up the cookware industry
Big TechLawsuit
‘This is what the consumer wants’: A new lawsuit about PFAS and other ‘forever chemicals’ is heating up the cookware industry
By Catherina GioinoMay 19, 2026
3 days ago

Most Popular

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
Success
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
By Preston ForeMay 21, 2026
23 hours ago
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
Success
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
By Preston ForeMay 20, 2026
2 days ago
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Workplace Culture
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
By Preston ForeMay 19, 2026
3 days ago
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
Workplace Culture
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
By Sydney LakeMay 20, 2026
2 days ago
A 'proudly autistic' workplace expert says putting neurodivergent employees in a typical office is like dropping a polar bear in Austin, Texas
Conferences
A 'proudly autistic' workplace expert says putting neurodivergent employees in a typical office is like dropping a polar bear in Austin, Texas
By Tristan BoveMay 20, 2026
2 days ago
Current price of oil as of May 21, 2026
Personal Finance
Current price of oil as of May 21, 2026
By Joseph HostetlerMay 21, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.