• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Tech

Washington D.C. May Soon be Sending 911 Callers an Uber

By
Ian Mount
Ian Mount
Madrid-based Editor
Down Arrow Button Icon
By
Ian Mount
Ian Mount
Madrid-based Editor
Down Arrow Button Icon
July 18, 2016, 7:50 AM ET
US-TRANSPORT-ECONOMY-UBER
Photograph by Mark Ralston — AFP/Getty Images

People who call 911 in the nation’s capital may soon be picked up be a new kind of ambulance: an Uber car-share.

Washington D.C.’s emergency services department is considering using car-share services like Uber—as well as regular taxis—to transport low-level emergency callers, according to NBC’s News4 affiliate in the city.

If the city decides to go with the program, nurses would be added to 911 call centers so they could evaluate the medical needs of callers, and those who did not truly need emergency room service would be sent a non-ambulance vehicle that would deliver them to a doctor’s office instead of a hospital.

“We are working with the health department to find other ways to transport people, such as using a contract taxi cab or Uber,” D.C. Fire and EMS Department Chief Gregory Dean told News4. “We are trying to find creative ways to try to reduce the strain on the system.”

According to News4, the city sent out responders on more than 160,000 emergency medical service calls in 2015, many of which were not for high-priority medical issues. The city receives some 1.8 million 911 calls annually.

 

Uber already has worked with several towns and cities to provide discounted rides for senior citizens. In the last 18 months, the firm has piloted or announced programs with Gainesville and Miami Lakes, Fla.; Columbus, Ohio; Austin; Tucson and Phoenix, Ariz; and Ventura County, Calif.

The 911 system has been in the news recently, after John Oliver devoted a May segment to problems with its lack of staffing, funding, and technology that mean that it cannot respond quickly or accurately to many calls. While using Uber won’t fix caller location issues, using car-share services for non-emergency cases could take some pressure off overwhelmed EMS responders.

HBO’s John Oliver Reveals Stunning Tech Failures with 911 Emergency Calls

According to FEMS chief Dean, the D.C. task force handling the issue is supposed to make a recommendation by October, with the chosen program to be implemented in early 2017.

Fortune has contacted Uber and the city of Washington D.C. and will update the story with their responses.

About the Author
By Ian MountMadrid-based Editor
LinkedIn icon

Ian Mount is a Madrid-based editor at Fortune.

See full bioRight Arrow Button Icon

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
Fortune Secondary Logo
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

daron acemoglu
AILayoffs
The Nobel laureate who co-wrote ‘Why Nations Fail’ warns U.S. democracy won’t survive unless these two things change
By Jake AngeloFebruary 22, 2026
9 hours ago
jesse
CommentaryDEI
A decade ago, I had a front row seat as Jesse Jackson held big tech firms accountable for being overwhelmingly white and male
By Brennan Nevada JohnsonFebruary 22, 2026
9 hours ago
Man wearing a suit awkwardly takes a video call on a laptop
Future of WorkInterview
Recruiter reveals broken Zoom interview etiquette: bathrobes, yoga, and outsourcing thinking to AI
By Nick LichtenbergFebruary 22, 2026
10 hours ago
werfel
CommentaryTaxes
Former IRS Commissioner: Here’s how we used AI to create immediate value when taxpayers scrutinized every dollar
By Danny WerfelFebruary 22, 2026
11 hours ago
LawMedia
DOJ probes Netflix’s power over filmmakers in Warner deal review
By Josh Sisco and BloombergFebruary 21, 2026
22 hours ago
Big TechTech
Microsoft CEO Satya Nadella says Bill Gates told him his big bet on OpenAI would be a flop: ‘Yeah, you’re going to burn this billion dollars’
By Marco Quiroz-GutierrezFebruary 21, 2026
1 day ago

Most Popular

placeholder alt text
Innovation
The U.S. spent $30 billion to ditch textbooks for laptops and tablets: The result is the first generation less cognitively capable than their parents
By Sasha RogelbergFebruary 21, 2026
1 day ago
placeholder alt text
Big Tech
Peter Thiel and other tech billionaires are publicly shielding their children from the products that made them rich
By Marco Quiroz-GutierrezFebruary 21, 2026
1 day ago
placeholder alt text
Startups & Venture
'I have a chip on my shoulder.' Phoebe Gates wants her $185 million AI startup Phia to succeed with 'no ties to my privilege or my last name'
By Sydney LakeFebruary 21, 2026
1 day ago
placeholder alt text
Success
40% of Stanford undergrads receive disability accommodations—but it's become a college-wide phenomenon as Gen Z try to succeed in the current climate
By Preston ForeFebruary 21, 2026
1 day ago
placeholder alt text
Economy
New Fed report proves Milton Friedman and Joe Biden understood something vital about immigration—and explains why growth may sputter under Trump
By Shawn TullyFebruary 22, 2026
11 hours ago
placeholder alt text
Economy
Trump's sudden decision to hike his new tariff rate to 15% is 'something of an eff you' to the U.K., which thought it had a better deal for 10%
By Jason MaFebruary 21, 2026
22 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.