• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch

2

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

3

The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win

1

As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch

2

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

3

The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win
Tech

Where did Dick Costolo go wrong?

By
Erin Griffith
Erin Griffith
Down Arrow Button Icon
By
Erin Griffith
Erin Griffith
Down Arrow Button Icon
June 12, 2015, 6:44 AM ET
Twitter Inc. Chief Executive Officer Dick Costolo Interview
Richard "Dick" Costolo, chief executive officer of Twitter Inc., holds his head after a Bloomberg Television interview in San Francisco, California, U.S., on Wednesday, April 29, 2015. Twitter lnc. failed to foresee a slowdown that forced the social-media company to miss analysts' first-quarter revenue estimates and cut its 2015 sales forecast, sending the stock tumbling. Photographer: David Paul Morris/Bloomberg via Getty ImagesPhotograph by David Paul Morris — Bloomberg/Getty Images
Add Fortune on Google for similar content.

It took Wall Street exactly two months and two days to fall out of love with Twitter. On November 7, 2013, the company had the smoothest tech-industry IPO since Facebook’s faceplant of a public debut, and its chief executive Dick Costolo, who oversaw the flawless road show, share allocation, pricing, and listing, was praised as a champion executor. Twitter (TWTR) stock soared 73% on its first day of trading.

Twitter’s IPO was the culmination of a successful five-year tenure for Costolo, who can take credit for whipping Twitter into IPO-worthy shape. Before Costolo, the popular narrative goes, any success Twitter had experienced was in spite of itself. The money-bleeding, fail-whaling company was chaotic, lost, rife with founder power grabs, and leakier than a wicker canoe.

When Costolo, a one-time comedian who’d had modest successes as an entrepreneur, became Twitter’s chief operating officer in 2009 (and the next year, CEO), he shook things up. He replaced the entire board, including prominent investors Fred Wilson and Bijan Sabet, to halt leaks. He oversaw the hiring of Adam Bain, who created Twitter’s entire advertising business. When Twitter filed its Form S-1 to go public, it reported 198% year-on-year revenue growth. Costolo was popular among employees, who on Thursday gushed with support of him on Twitter using the hashtag #thankyoudickc as if he’d died rather than resigned. In 2013, Costolo was named one of Time‘s 10 most influential tech CEOs.

But as a public company with a $32 billion valuation, Costolo’s early credit quickly turned to blame. Twitter’s shares took their first hit on January 9, 2014 after three analysts downgraded the stock prior to the company’s first quarterly earnings report. Twitter has been playing defense ever since, and the company’s stock price has languished as a result.

It’s a stark turnaround from Twitter’s cushy life as a well-funded private company, where a lack of profits is something to celebrate and turnover of key employees could be brushed off as “growing pains.” It’s also a warning sign to any so-called “unicorn” startup that expects its big exit to be an IPO. As venture investor Alan Patricof likes to say, these companies will have to be valued on a multiple of their earnings at some point. It explains why very few companies—tech or otherwise—have gone public this year, and the most valuable ones, like Uber, don’t intend to.

TEC-03-01-15

The lesson of Dick Costolo’s Twitter tenure is clear: Do not go public unless you are wildly profitable and growing like gangbusters. That strategy has worked out well for Facebook, its stock rising 31% each year and its a bungled IPO a distant memory. Others, like Etsy, On Deck Capital, and Castlight Health are all learning this lesson the hard way. In December, Twitter co-founder Evan Williams scolded Wall Street short-termism. “Wall Street does not have a sophisticated understanding of what creates value in this world,” he told Fortune.

tec-03-01-15-featuredimage1
Chart by Analee Kasudia

Wall Street’s complaints for Twitter are myriad. It isn’t profitable. Its key metrics, including monthly active users, aren’t growing. It isn’t mainstream enough, like Snapchat or Instagram. The product is confusing. The ads aren’t that compelling. Even Chris Sacca, an early Twitter investor who says he “bleeds” Twitter’s signature aquamarine, has a college essay’s worth of strongly worded suggestions for improvement. It’s beginning to feel like Twitter is doomed to live forever as company that can’t fulfill its potential.

Costolo’s attempts to address the complaints in the public’s eye—subject to more intense scrutiny than Twitter had as a private company—have fallen short. With regard to its primary product, for example, Twitter has struggled to create meaningful improvements. As my colleague Mathew Ingram pointed out on Thursday:

There have been no less than five heads of product at Twitter, and none were able to put together a consistent vision and get buy-in from a board and a CEO who were more concerned about protecting the stock price and their venture backers.

Costolo failed at doing the things that protect a stock price, too. Twitter doubled its revenues every year it was a public company, which is an impressive feat. But it never turned a profit, which is what investors demanded.

Worse, Twitter lost its magic ability to lure in new users—the very thing that propelled it through its rocky early years. Costolo even tried to shift the narrative on user growth, pointing to the number of people who see Tweets embedded around the Web (500 million) instead of how many people actually use Twitter (just under 300 million). The company announced plans to begin monetizing those “logged-out” users.

Investors didn’t buy the strategy. It’s not clear even Costolo bought it. Before his resignation this week, Costolo offered to resign last November, and again in February, he said on a media call Thursday. The third time, the board agreed.

It’s possible no one could have done a better job at cleaning up Twitter and taking it public than Dick Costolo. It’s also possible anyone could do a better job of making investors happy than him. The only clear thing is that investors decided long ago that they’d lost faith in Costolo. Once that happens, it wouldn’t have mattered what he did. For a public company as high profile and highly valued as Twitter, it’s nearly impossible for a CEO to win the faith back. Investors are fickle, so if there’s a target on your back, you’re as good as dead. Want proof? Twitter shares were up 4% in after-hours trading on the news of Costolo’s resignation.

Previous coverage on Fortune:

Ingram: Twitter is officially adrift now. Who will rescue it?

Rao: Outgoing Twitter CEO explains he didn’t want to be a lame duck

Lorenzetti: Dick Costolo said his job was safe a month ago

Primack: Twitter CEO Dick Costolo is out, Jack Dorsey back in

Nusca: How many quarters will Dick Costolo last?

Subscribe to Data Sheet, Fortune’s daily newsletter on the business of technology.

About the Author
By Erin Griffith
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

A test of Anduril's Altius drone.
NewslettersTerm Sheet
Defense tech could be entering its awkward teenage years. Is the boom a bubble?
By Allie GarfinkleJuly 2, 2026
54 minutes ago
em
Commentary250 Years of Innovation
America’s 250th birthday has Elon Musk and a record IPO. Its 15th had Alexander Hamilton — and a stock market bubble
By Owen LamontJuly 2, 2026
1 hour ago
Meta CEO Mark Zuckerberg (left) and CTO Andrew "Boz" Bosworth in Menlo Park, California, on Wednesday, Sept. 17, 2025. (Photo: David Paul Morris/Bloomberg/Getty Images)
NewslettersFortune Tech
Meta prepares to join the cloud infrastructure fray
By Andrew NuscaJuly 2, 2026
1 hour ago
Sam Altman seeks new world order for AI as OpenAI slowly loses ground to Google and Anthropic 
AIMarkets
Sam Altman seeks new world order for AI as OpenAI slowly loses ground to Google and Anthropic 
By Jim EdwardsJuly 2, 2026
2 hours ago
elon
CommentaryChina
China has 400 private space companies. The West is barely paying attention
By Rainer ZitelmannJuly 2, 2026
3 hours ago
hegseth
Startups & VentureVenture Capital
The defense tech boom has become a bubble—or it will be soon
By Allie GarfinkleJuly 2, 2026
5 hours ago

Most Popular

As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch
Big Tech
As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch
By Marco Quiroz-GutierrezJuly 1, 2026
1 day ago
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
Success
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
By Sydney LakeJune 25, 2026
7 days ago
The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win
Newsletters
The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win
By Diane BradyJuly 1, 2026
1 day ago
Current price of oil as of July 1, 2026
Personal Finance
Current price of oil as of July 1, 2026
By Joseph HostetlerJuly 1, 2026
23 hours ago
Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
Success
Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
By Preston ForeJune 27, 2026
5 days ago
Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place
Success
Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place
By Sydney LakeJune 29, 2026
3 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.