Employees say:
"Management truly cares about everyone and they frequently let us know how much we are appreciated. This is especially true at the division level. There's a very collaborative spirit here. People want to help each other out and they want to continually make things better. The company also provides ample resources for people to learn and grow in their careers if they are willing to put in the effort."
Employees say: "The sense of TEAM through the entire organization, between and across departments, is exemplary. If anyone needs input from another department, it is readily given—we are all the same team. Often, the inquiry to another department is not only addressed, but the replying department takes ownership of the inquiry, which helps our customers receive the best answers in the most rapid timeline."
Employees say:
"People make the company. Everyone works as a caring team. Willing to help do what needs to be done to get the job finished and we all care about each other and their families. Great combination. Makes us a great work family."
First American Financial Corporation, which provides title, settlement, and risk solutions for real estate transactions, says it helped its 12,000 customers navigate what it called a “difficult market” last year. The firm’s employee ranks ballooned to 14,000 at the beginning of the pandemic, but it had to lay off 2,000 employees over 12 months because of steep interest rates putting a damper on the housing market. First American navigated the layoffs by offering up to 26 weeks of separation pay to employees nearing retirement with at least six years with the company. In lieu of even greater cuts, First American also furloughed as many employees as possible, who received benefits coverage for the entirety of their furlough period. The company was able to avoid additional layoffs by reducing employees’ weekly hours and offering them state unemployment insurance to supplement pay.
First American implemented over 25 “major” innovations in the past few years to streamline business, bringing in a diverse cross-section of employees to workshop and crowdsource solutions. First American is made up of 66% women employees, and its Women in Leadership program supports women in leadership roles to design and implement company-wide initiatives. They present their research to the Executive Management Team, which includes the CEO. Since the initiative’s 2012 founding, WIL has had over 100 graduates, with 40% promoted at least once.
The insurance provider and professional services firm recently ramped up its effort to meet its DEI goals for employees.
- First American’s DEI Advisory Council is composed of 12 employees who work to set and implement goals to promote diversity and inclusion within the company. The council is split into three teams, each with its own set of goals.
- In 2021, the company launched People First for All, which is a platform to help different sectors of the organization communicate about the company culture.
- The Leading Through Others program targets mid-level managers who are often left out of professional training.
- 95% of employees say that “when you join the company, you are made to feel welcome.”
Employees say:
"The community involvement and networking within the company is what makes First American Financial Corporationial a great place to work. I appreciate the opportunities and encouragement for growth within the company that is offered by getting involved with the local and great communities, as well as training and networking opportunities offered in-house."
Employees say:
"Management and staff have cultivated a work culture unlike any I have ever experienced. It is familial, and we support and rally around each other professionally and personally. This is the type of environment that creates loyalty from employees."
