Stay informed with null’s coverage and analysis for Fortune.

  • Chat Bot Service Concept – Enhancing Customer Experience with Virtual AssistantNewsletters

    Your next customer service agent could be generative AI

    By
  • Remitly CEO Matt OppenheimerNewsletters

    Remitly CEO says taking customer service calls is what he looks forward to the most

    By
  • Shot of an adult businesswoman sitting alone in her home office and talking on her cellphoneNewsletters

    Customer service should repair trust in a brand. Instead, it’s where trust breaks

    By
  • The World Economic Forum logoNewsletters

    Is Davos the right place for leaders to ‘rebuild’ trust?

    By
  • Successful and confident young Asian businesswoman with smartphone looking away in downtown district. Professional female entrepreneur in the city, looking ahead, with corporate skyscrapers and city scene in background. Business opportunities and successNewsletters

    People trust businesses more than governments with new tech like AI, but they’re still wary

    By
  • A woman who found her car dented by a scratch knees next to her car and calls to find out what can she do about it.Newsletters

    How digital-first insurer iptiQ earns the trust of its customers

    By
  • Businessman working in modern open officeNewsletters

    How managers’ return-to-office mandates can make employees feel they’re not trusted

    By
  • LEIDEN, NETHERLANDS – JUNE 9: A logo of Ecolab Inc., a provider of water, hygiene and infection prevention solutions and services, is pictured outside its office building on June 9, 2020 in Leiden, Netherlands. (Photo by Yuriko Nakao/Getty Images)Newsletters

    Following COP28, how companies can close the trust gap on environmental action

    By
  • Leaders need privacy to build trust on executive teams, but stakeholders need transparency.Newsletters

    Transparency isn’t the only condition leaders need to build trust

    By
  • Vincent Stanley, director of philosophy at PatagoniaNewsletters

    Why Patagonia is the most reputable company in the U.S.

    By
  • Toronto , Canada – 28 June 2023; Christina Cacioppo, Vanta, on FullSTK stage during day two of Collision 2023 at Enercare Centre in Toronto, Canada. (Photo By Harry Murphy/Sportsfile for Collision via Getty Images)Newsletters

    More and more business leaders are worried generative AI will erode consumer trust

    By
  • Double exposure on business people closing a deal with a handshake – partnership conceptsNewsletters

    Stakeholder capitalism has made the chief trust officer role more important than ever

    By
  • UKG CEO Chris ToddNewsletters

    ‘Every organization has to be true to who they are’: UKG CEO on how managers build trust with their teams

    By
  • Atlassian logo on a brown bagNewsletters

    Salesforce’s former chief trust officer joins Atlassian, adding to the growing ranks of veteran CTrOs

    By
  • Overhead view of business colleagues discussing project on digital tabletNewsletters

    OneTrust CEO says companies are falling into a ‘trust gap’ between stakeholder demands and business capabilities

    By