• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
ConferencesFortune Global Forum
Asia

The CEO behind nearly 10,000 KFCs in China explains the country’s consumption slump: A ‘psychological’ consequence of COVID-zero

Nicholas Gordon
By
Nicholas Gordon
Nicholas Gordon
Asia Editor
Down Arrow Button Icon
Nicholas Gordon
By
Nicholas Gordon
Nicholas Gordon
Asia Editor
Down Arrow Button Icon
November 29, 2023, 12:24 AM ET
Joey Wat
Yum China CEO Joey Wat at the Fortune Global Forum in Abu Dhabi.Fortune

The hoped for Chinese economic rebound is a good contender for this year’s biggest disappointment. After China’s abrupt reopening last December, analysts and economists expected a huge rebound as Chinese consumers rushed back to spend and shop. Yet the post-opening rally quickly fizzled out—and now China’s economy is, in some respects, doing worse than last year, when officials confined millions of people in their homes.

So why has China’s economic recovery proved so sluggish? People are still underestimating just how large an effect China’s COVID experience had on the ordinary consumer, Joey Wat, CEO of Yum China, suggested Tuesday at the Fortune Global Forum in Abu Dhabi.

The pandemic had a large “psychological” effect on consumers, said Wat, whose firm manages outlets including KFC, Pizza Hut, and Taco Bell in China, licensing the names from the U.S.-based Yum Brands. The company’s presence in the world’s second-largest economy is massive: Yum China operates 14,100 stores in China, including 9,900 KFC outlets and 3,200 Pizza Huts. Wat, who has served as the company’s CEO since 2018, following the company’s spinoff from Yum Brands in 2016, noted that Beijing did not offer the stimulus money provided by Western governments: “We can understand why people became rather cautious and rational with their spending.”

The meaning of Nov. 14 to China

Wat cautioned that China’s consumers were still in a post-COVID recovery phase, even as the rest of the world has moved on. “For people outside China, the opening up happened much earlier. Nov. 14 [2022] means nothing to most people; it means the world to people in China: That’s the first day China opened up.”

In November 2022, Chinese officials announced an easing of COVID controls, including shortening quarantine for international arrivals and ending daily testing. It was one of the first easings of the country’s strict COVID-zero controls, which imposed daily testing regimes, snap lockdowns, and lengthy quarantines on international arrivals.

Beijing ended its COVID-zero controls just a few weeks later, following widespread protests against pandemic control measures across the country. 

Despite the end of China’s COVID policy, the country’s consumption has been slow to recover. Headwinds including China’s real-estate crisis are suppressing the willingness to spend on travel, luxuries, and other big-ticket items. 

And companies are feeling the pressure. E-commerce giants Alibaba and JD.com declined to give firm sales figures for this year’s Singles’ Day shopping festival, traditionally a major barometer for Chinese consumption. Western brands, too, like Estée Lauder and LVMH, are also blaming falling China sales for their poor earnings. 

Not every company—domestic or foreign—is struggling. BYD, the EV maker backed by Warren Buffett, is reporting record profits even as competitors such as Tesla struggle to keep sales numbers up. Athleisure brand Lululemon also increased its profit guidance following a 61% jump in China sales last quarter.

$30 trillion of untapped capital

Panelists on Tuesday argued that China still presented opportunities for global companies. China’s population offers about $30 trillion of untapped capital for companies looking for funding, claimed Laura Cha, chairman of Hong Kong Exchanges and Clearing, which operates the Chinese city’s stock exchange. “They are looking for a way to go out, to invest in good companies,” she said.

Yum China reported below-expectations earnings for the latest quarter. The company earned $244 million in net income, below the $278 million expected by analysts. Disappointed investors then drove Yum China’s stock—traded in both New York and Hong Kong—down over 15% the following day. Shares are now down over 20% for the year thus far.

At the time, CFO Andy Yeung shared that the company was observing “softening consumer demand,” and said the country’s post-pandemic recovery would be “wavelike” and “nonlinear” in nature.

In conversation with Fortune, Wat dismissed investor jumpiness on Yum China’s financials. “Last quarter, our sales grew by 9% in reporting currency [U.S. dollars], but in reality, we grew our sales by 15% in renminbi,” she said. “People just look at the headlines without going into detail.”

The same may be happening with headlines about China, she suggested. She noted that if China’s economy continued to grow at 5%—an optimistic projection, but still far below the heady growth recorded a decade ago—the country would be adding $800 billion to $900 billion to its GDP annually. 

“That’s two Vietnams a year,” she said. 

Correction, Nov. 29, 2023: An earlier version of this article misstated the date when Joey Wat became CEO of Yum China.

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.
About the Author
Nicholas Gordon
By Nicholas GordonAsia Editor
LinkedIn iconTwitter icon

Nicholas Gordon is an Asia editor based in Hong Kong, where he helps to drive Fortune’s coverage of Asian business and economics news.

See full bioRight Arrow Button Icon

Latest from our Conferences

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest from our Conferences

InnovationBrainstorm AI
Backflips are easy, stairs are hard: Robots still struggle with simple human movements, experts say
By Nicholas GordonDecember 11, 2025
1 month ago
ConferencesBrainstorm AI
Exelon CEO: The ‘warning lights are on’ for U.S. electric grid resilience and utility prices amid AI demand surge
By Jordan BlumDecember 9, 2025
1 month ago
AIBrainstorm Design
AI’s reliance on patterns can lead to ‘somewhat mediocre’ results, warns CEO of design consultancy IDEO
By Andrew StaplesDecember 9, 2025
1 month ago
Logo of Fortune Brainstorm AI conference
ConferencesBrainstorm AI
Fortune Brainstorm AI 2025 Livestream
By Fortune EditorsDecember 8, 2025
1 month ago
Workplace CultureBrainstorm Design
How two leaders used design thinking and a focus on outcomes to transform two Fortune 500 giants
By Christina PantinDecember 4, 2025
1 month ago
Workplace CultureBrainstorm Design
Designer Kevin Bethune: Bringing ‘disparate disciplines around the table’ is how leaders can ‘problem solve the future’
By Fortune EditorsDecember 3, 2025
1 month ago

Most Popular

placeholder alt text
Personal Finance
Peter Thiel makes his biggest donation in years to help defeat California’s billionaire wealth tax
By Nick LichtenbergJanuary 14, 2026
14 hours ago
placeholder alt text
Success
Despite his $2.6 billion net worth, MrBeast says he’s having to borrow cash and doesn’t even have enough money in his bank account to buy McDonald’s
By Emma BurleighJanuary 13, 2026
2 days ago
placeholder alt text
AI
'Godfather of AI' says the technology will create massive unemployment and send profits soaring — 'that is the capitalist system'
By Jason MaJanuary 12, 2026
3 days ago
placeholder alt text
AI
Being mean to ChatGPT can boost its accuracy, but scientists warn you may regret it
By Marco Quiroz-GutierrezJanuary 13, 2026
2 days ago
placeholder alt text
Future of Work
'Microshifting,' an extreme form of hybrid working that breaks work into short, non-continuous blocks, is on the rise
By Nick LichtenbergJanuary 13, 2026
2 days ago
placeholder alt text
Economy
Goldman Sachs top economist says Powell probe won’t change the Fed: 'Decisions are going to be made based on employment and inflation'
By Sasha RogelbergJanuary 12, 2026
3 days ago

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.