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How HR leaders can help solve the workplace loneliness epidemic

By
Brit Morse
Brit Morse
and
Emma Burleigh
Emma Burleigh
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By
Brit Morse
Brit Morse
and
Emma Burleigh
Emma Burleigh
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November 19, 2024, 8:00 AM ET
By being aware of so-called social media transgressions, couples can identify them before they do real relationship damage.
By being aware of so-called social media transgressions, couples can identify them before they do real relationship damage.Getty Images
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Most companies want to create a culture where employees can get along and make lasting friendships that improve their workplace experience. And a new survey of 1,000 full-time workers by professional services firm KPMG shows just how dire that need is.

Most professionals feel work friendships help them feel more engaged (83%), satisfied on the job (81%), and connected to their workplaces (80%), according to the survey. Although four out of five people say they have at least one friend at work, that leaves out a troubling percentage of workers who say they have no one. It also reflects something that everyone from middle managers to the surgeon general of the United States have been saying for years: America is suffering through a loneliness “epidemic” that is harming individual and societal health.

“Friendship in the workplace is an undervalued solution for addressing many of the issues around loneliness, burnout, and disengagement that we are seeing in today’s workforce,” Sandy Torchia, U.S. vice chair of talent and culture at KPMG tells Fortune. “People want their employers to cultivate a culture that fosters friendships at work and opportunities for people to come together, but there’s no one-size-fits-all approach.”

Friendships are also particularly critical to younger workers. Entry-level employees are most likely to say that close friendships at work have the most significant positive impact on mental health (63%), the survey found, compared to their mid-level (45%) and senior (40%) counterparts.

While some organizations are adept at organically creating a friendly office environment, it’s more difficult for others, especially those with fully remote workforces. The study found that employees struggle to make friends virtually, with only 19% of entry-level employees saying they met this way, and one-third (30%) of remote workers feel their work setting makes it difficult to make friends, compared to 16% of hybrid or in-office workers. That said, when asked what course of action will lead to workers making more friends, only 16% said going into the office more days a week would help.

Luckily, there are ways employers and HR leaders can encourage workplace friendships to thrive. It’s crucial to provide ample time for employees to meet face-to-face, whether in person or over Zoom, the study notes. Most professionals—especially Gen Z employees—believe companies should facilitate work friendships through extracurricular, non-work-related activities like holiday parties and happy hours (40%). Employee Resource Groups (ERGs) are also of interest (39%), particularly among more mid-level and senior employees. 

“Employees find real value in group volunteer opportunities, employee resource groups, happy hours and holiday parties,” says Torchia. “Even seemingly small actions like celebrating birthdays, anniversaries, big accomplishments like running a marathon—all of these go a long way towards initiating and deepening bonds that extend beyond work.”

Brit Morse
brit.morse@fortune.com

Today’s edition was curated by Emma Burleigh.

Around the Table

A round-up of the most important HR headlines.

Employers are reducing their workforces in ways that won’t sound the alarm of mass layoffs by enforcing strict RTO mandates and sacking staffers for minor offenses. Financial Times

A leader of a U.S. federal worker union, representing about 111,000 employees, says that staffers are bracing for layoffs under Trump’s second term. The Guardian

The Associated Press will cut about 8% of its workforce as the media company faces a revenue decline, saying this move will better fit “the evolving needs of our customers.” New York Times

Watercooler

Everything you need to know from Fortune.

War for wages. About 700 unionized hospitality workers at Virgin Hotels Las Vegas have been on strike for three days, seeking better pay and benefits. —AP

Influencer slump. Bank of America reported that the number of customers earning income as content creators has fallen for three years straight, and believes that’s due to a decline in paid partnerships. —Jason Ma

Reassessment. HSBC is requiring hundreds of managers and senior staffers to reapply for their jobs as the new CEO looks for new ways to run the bank more efficiently. —Ambereen Choudhury, Harry Wilson, Bloomberg

This is the web version of Fortune CHRO, a newsletter focusing on helping HR executives navigate the needs of the workplace. Sign up to get it delivered free to your inbox.
About the Authors
Brit Morse
By Brit MorseLeadership Reporter
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Brit Morse is a former Leadership reporter at Fortune, covering workplace trends and the C-suite. She also writes CHRO Daily, Fortune’s flagship newsletter for HR professionals and corporate leaders.

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Emma Burleigh
By Emma BurleighReporter, Success

Emma Burleigh is a reporter at Fortune, covering success, careers, entrepreneurship, and personal finance. Before joining the Success desk, she co-authored Fortune’s CHRO Daily newsletter, extensively covering the workplace and the future of jobs. Emma has also written for publications including the Observer and The China Project, publishing long-form stories on culture, entertainment, and geopolitics. She has a joint-master’s degree from New York University in Global Journalism and East Asian Studies.

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