• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
RetailAmerican Airlines Group

American Airlines CEO fumes at Boeing’s failures—’Get your act together’

Marco Quiroz-Gutierrez
By
Marco Quiroz-Gutierrez
Marco Quiroz-Gutierrez
Reporter
Down Arrow Button Icon
Marco Quiroz-Gutierrez
By
Marco Quiroz-Gutierrez
Marco Quiroz-Gutierrez
Reporter
Down Arrow Button Icon
April 25, 2024, 7:52 PM ET
Robert Isom, CEO of American Airlines.
Robert Isom, CEO of American Airlines.Kevin Dietsch—Getty Images

Boeing’s delivery delays and production problems have ripped across the airline industry, a fact that was heavily reflected in the first quarter earnings of some of the biggest U.S. airlines.

Recommended Video

American Airlines and Southwest both said Boeing’s recent troubles have impacted their operations, yet the consequences have been worse for some compared to others.

Boeing’s production issues resurfaced when the door plug of a 737 Max 9 jet blew off during Alaska Airlines flight in January. Since then, the airplane manufacturer has faced heightened regulatory scrutiny and delays in delivering planes to some of its most important customers.

On Thursday, shares of American Airlines ended the day up 1.5% after it reported a loss of $312 million. Excluding one-time items, the figure rounded out to about $226 million, compared to a $10 million profit during the same quarter last year. 

While American CEO Robert Isom said the company wasn’t “satisfied” with its first quarter performance, he added in an earnings release that the carrier remained “on track to deliver on our full-year financial targets.” The company also guided to profitability in the second quarter with a forecast of adjusted earnings that were slightly above what analysts expected.

Boeing’s production problems loomed over American’s results. The carrier said that it doesn’t expect to receive eight Boeing planes it originally thought would arrive this year. Still, Isom said on Thursday’s earnings call that American isn’t as affected by the delays as other carriers because it has plenty of planes. Morningstar equity analyst Nicolas Owens told Fortune that it also has more leeway with how it deploys its fleet.

“American also has more flexibility to swap other types of planes on routes, e.g. when its Boeing 737 MAX 9s were grounded in January,” Owens said in an email.

But while the Boeing delays did not drastically affect American, Isom made it clear he was frustrated with the airplane manufacturer.

“I’ve talked to everyone at Boeing that I can possibly address, and the message is the same: Get your act together,” he added on Thursday’s earnings call. 

While American largely avoided the worst of Boeing’s delays, Southwest fared worse because of its reliance on the manufacturer, said Owens. 

“Southwest is hit harder by Boeing’s delays than American,” he said. “That is because Southwest exclusively flies Boeing, and exclusively variants of the 737, which is especially delayed at Boeing.”

The company said that it no longer expects to fly the airplane manufacturer’s new 737 Max 7 model, as it hasn’t been approved by regulators. Its planned growth will also be stalled by Boeing because the carrier expects to receive only 20 planes from the manufacturer this year, less than half of what it expected in March and much lower than the 79 it expected at the start of the year.

Shares of the Southwest ended down about 7% on Thursday after it reported lackluster first quarter results. The airline reported a loss of $231 million, an increase from the $159 million the carrier lost in the same period last year. The bigger loss is significant because during the same time last year the carrier was dealing with problems that led to 16,700 canceled flights and a $140 million fine.

Meanwhile, Boeing reported first quarter results Wednesday that weren’t as bad as some analysts expected, despite the delays. The company reported a net loss of $355 million and its first revenue drop in seven quarters. Still revenues of $16.57 billion were above the $16.23 billion analysts expected. The company delivered 83 commercial planes during the quarter, a drop of 26% year-over-year.

Despite the issues, outgoing CEO Dave Calhoun said the company would soon increase the pace of production to meet its cash flow goals by 2026. He added on the company’s earnings call that Boeing has already made some improvements.

“We are absolutely committed to doing everything that we can to make certain our regulators, our customers, and most importantly, our employees and the flying public are 100% confident in Boeing,” he said.

The Fortune 500 Innovation Forum will convene Fortune 500 executives, U.S. policy officials, top founders, and thought leaders to help define what’s next for the American economy, Nov. 16-17 in Detroit. Apply here.
About the Author
Marco Quiroz-Gutierrez
By Marco Quiroz-GutierrezReporter
LinkedIn iconTwitter icon

Role: Reporter
Marco Quiroz-Gutierrez is a reporter for Fortune covering general business news.

See full bioRight Arrow Button Icon

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Retail

Brian Niccol speaks and gestures in front of a blue and green background.
C-SuiteStarbucks
Starbucks CEO admits the chain ‘ran like a manufacturing facility’
By Sasha RogelbergMarch 23, 2026
15 hours ago
Toilet paper on empty supermarket shelves, lockdown panic buying
EconomyIran
The great toilet paper panic is back as Japan starts stockpiling
By Eva RoytburgMarch 23, 2026
17 hours ago
RetailCostco
Costco CEO promises the $1.50 hot dog isn’t going away: ‘The price will not change as long as I’m around’
By Sydney LakeMarch 21, 2026
3 days ago
AsiaPepsiCo
Three Asias, three different playbooks: How PepsiCo’s Anne Tse views the world’s fastest-growing snack market
By Nicholas GordonMarch 20, 2026
4 days ago
A man walks between two luxury cars with the skyline of Dubai in the background.
RetailLuxury
The Middle East is one of the world’s fastest growing luxury markets—and the war in Iran may cut its sales in half, analysts say
By Sasha RogelbergMarch 20, 2026
4 days ago
AsiaMitsubishi
How an MBA internship led Mitsubishi to e-commerce platform Yami—and into the U.S. snacks market
By Nicholas GordonMarch 20, 2026
4 days ago

Most Popular

Commentary
The Treasury just declared the U.S. insolvent. The media missed it
By Fortune EditorsMarch 23, 2026
22 hours ago
Personal Finance
Current price of gold as of March 23, 2026
By Fortune EditorsMarch 23, 2026
24 hours ago
Economy
It took 200 years for national debt to hit $1 trillion. Annual interest alone now exceeds that—a 'crushing legacy we must reverse,' says budget chair
By Fortune EditorsMarch 23, 2026
1 day ago
Personal Finance
Current price of oil as of March 23, 2026
By Fortune EditorsMarch 23, 2026
24 hours ago
Health
Trump has TACO'd again, this time in Iran, sparking a $1.7 trillion stock market rally in minutes, even as peace talks are in question
By Fortune EditorsMarch 23, 2026
21 hours ago
Personal Finance
Current price of silver as of Monday, March 23, 2026
By Fortune EditorsMarch 23, 2026
24 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.