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Corporate America has been draining the world's water. Matt Damon's new campaign calls on Gap, Starbucks, and Amazon to help give it back

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NewslettersFortune CHRO

Over one-third of hiring managers admit to lying to candidates. It’s creating a trust issue with HR and damaging company reputations

By
Paige McGlauflin
Paige McGlauflin
and
Joey Abrams
Joey Abrams
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By
Paige McGlauflin
Paige McGlauflin
and
Joey Abrams
Joey Abrams
Down Arrow Button Icon
August 28, 2023, 8:26 AM ET
A man in a business suit crossing his fingers behind his back while he shakes another man's hand.
Over one-third of hiring managers admit to lying to candidates during the interview process.Love portrait and love the world—Getty Images

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Employers and their HR teams know all too well the consequences of a candidate lying about their qualifications during the hiring process—hiring teams waste time and money recruiting and onboarding a candidate only to rescind the job offer or fire them after finding out about the deception. But how often is it the employers that do the lying? 

Around 36% of hiring managers admit they’ve lied to candidates about the role or the company, according to 1,060 hiring managers recently polled by Resume Builder. Of hiring managers who admit to lying, around 75% say they lie during the interview, 52% in the job description, and 24% in the offer letter. 

The result of these falsehoods creates distrust between job seekers and the organization. It also often leaves HR teams scrambling to refill the role yet again as candidates quickly leave after discovering the truth about their new job.

“It’s quite short-sighted,” says Stacie Haller, chief career advisor at Resume Builder. “Companies get reputations. People talk about their experiences, and they write it up on the internet. So the effect of doing that is not helpful to an organization.”

Some reasons hiring managers gave for lying include protecting sensitive company information, covering up negative company information, exaggerating benefits to attract job seekers, and generally making the job sound more attractive to find better candidates. What these managers falsify also varies—the most common lies are about the job’s responsibilities, growth and career development opportunities at the company, and company culture. 

But these managers don’t seem to be worried about any consequences. In fact, 80% say that lying is “very acceptable” or “somewhat acceptable” at their company. And the lying seems to be widespread. While 25% say they don’t lie often, 24% say they lie most of the time, and 6% say they lie all the time.  

But deceitful hiring managers do notice the impact on employee retention. While 92% of hiring managers say that a candidate they’ve lied to accepted the position, around 55% also say that the employee eventually quit after discovering they were lied to. In some cases, the duped employee’s exit was quick: 14% of hiring managers say the worker quit within a week, and another 35% reported they left within one month. This creates an undue burden on recruiting teams, who already spend 44 days on average trying to fill open positions in a tight labor market in the first place, and have to repeat the process all over again.

“Turnover costs the company a lot of money. It costs a lot of money to hire people, and of course, a lot of money to onboard them and train them. And then when they walk out, you lose all that money and you’re back at ground zero,” says Haller. Other employees may also notice their new colleague quickly quitting or posting about being lied to online, potentially hurting productivity and morale in the general employee population.

She adds that it’s important for HR leaders to get to the core of the issue, and address why hiring managers are lying to candidates.

“I would get underneath it and talk to those managers and say, ‘Well, what do we need to fix…so you don’t have to lie to people to get them hired?’” says Haller. “Do we need to tighten up our job descriptions? Do we need more realistic career growth plans? How do we make our organization better, so we can attract the right talent without lying about it?”

Paige McGlauflin
paige.mcglauflin@fortune.com
@paidion

Reporter's Notebook

The most compelling data, quotes, and insights from the field.

Workers have an easier path to unionization, following a new ruling from the National Labor Relations Board (NLRB). Employers must either recognize and bargain with a union seeking recognition based on majority support, or file a petition with the NLRB requesting an election. 

And, if employers are found guilty of union busting, the petition will be dismissed and the employer will have to bargain with the union. “This is a very important ruling that will help workers to be able to unionize free of coercion,” Seth Goldstein, a partner at Julien, Mirer, Singla and Goldstein, tells Motherboard.

Around the Table

A round-up of the most important HR headlines.

- A former underwriter at insurance company Swiss Re received more than $1.6 million in court-ordered damages after suing the company for sexual discrimination, one of the largest court-ordered payouts in recent years. Bloomberg 

- The Equal Employment Opportunity Commission has sued a company based in China for using A.I. to immediately disqualify applicants over a certain age. Worklife

- A massive majority of United Auto Workers Union members have voted to authorize strikes if negotiations with automakers fall through. CNBC

- Restaurants around Target’s Minneapolis headquarters that have seen sales drop as employees stay home want the company to implement a return-to-office order for corporate employees. Insider

Watercooler

Everything you need to know from Fortune.

Trains delay safety. America’s major railroad companies promised they would join a government hotline for reporting safety concerns with immunity. The move has been delayed since March, however, because these companies want to discipline workers who use it. —Josh Funk, AP

Karma is a SPAC. Vishal Garg became one of the country’s most controversial CEOs when he fired hundreds of workers on a Zoom in the middle of the pandemic. He’s now in hot water again after his company’s disastrous SPAC this week. —Christiaan Hetzner

Taking off together. Qantas Airways plans on giving out $219 million in bonuses to its employees after announcing its first annual profit since 2019. A combination of share sales, cash bonuses, and ride credit, employees will receive around $7,400 each. —Orianna Rosa Royle

This is the web version of CHRO Daily, a newsletter focusing on helping HR executives navigate the needs of the workplace. Sign up to get it delivered free to your inbox.

About the Authors
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