• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
LeadershipView from the C-Suite

Shopify’s president says office life no longer provides a competitive advantage: ‘Work should be built around mission, not headquarters’

Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
May 20, 2022, 6:59 AM ET
C Suite-HarleyFinkelstein-Shopify
Harley Finkelstein, President of Shopify.Justin Tang for Fortune

In 2014, Shopify unwittingly piloted large-scale remote work for about 600 employees when it shut down its Ottawa office for a month, as it put finishing touches on its new headquarters. The shift to virtual work, well before the pandemic’s office upheaval, taught the e-commerce company that it could function just as well without employees trekking into the office daily. Moreover, it prepared Shopify for what would soon become a new normal way of work.

In May 2020, just two months into the COVID-19 crisis, CEO Tobi Lütke said on Twitter that the office would no longer be the epicenter of work life at the e-commerce tech company. “As of today, Shopify is a digital by default company,” Lütke wrote. “Office centricity is over.”

Shopify’s pivot to a digital-first work model has eased many aspects of running a global business, president Harley Finkelstein tells Fortune; talent attraction for one, which is no easy feat for a company based in Ottawa, the coldest capital in the world last winter, edging out the usual winner, Ulan Bator, Mongolia.

The company’s approach stands in contrast to that of other large tech companies, like Apple and Facebook, which are eager for staff to return to the office. But Finkelstein says Shopify has transcended its Canadian origins and doesn’t need to be tethered to any one geographic spot.

This interview has been edited and condensed for clarity.

Fortune: Shopify‘s CEO famously declared that the company was done with dedicated offices. How is work life organized now?

Harley Finkelstein: The exact term he used in that tweet was that “office centricity is over.” The idea was to give our team more optionality and more flexibility. We’ve actually gone as far as to change the dateline in Shopify press releases from “Ottawa, Canada” to “Internet, Everywhere” because we are a company that is everywhere. A major tenet is that we don’t want to dictate where you live. In the past, and even still now, employees needed to commit to living within commuting distance of their office. Work should be built around mission, not headquarters.

So what about the benefits of in-person collaboration?

HF: We’ve now embraced this digital-first work model. We call it “digital by design,” meaning we do most of our work remotely. But that doesn’t mean it’s digital only. In fact, we still very much value real-life human connection. We created a concept in the last two years called “bursts.” They are curated moments where we bring people together for very intentional in-person gatherings. Teams gather at least twice a year and they get to establish connections offline to solve problems and team build.

And what is happening to your offices in places like Ottawa and Toronto?

HF: We’re converting some of our old offices into what we call ports, which are communal gathering spaces for teams to “burst” in. We don’t want our technology needs to be tied to a physical location. It’s no longer a Shopify competitive advantage to work in the same office day after day, or even a few days a week. In fact, here is a really cool statistic: we just calculated that over five years, Shopify employees would collectively save about 28 million hours by not commuting to an office.

How does not being tethered to physical offices affect talent attraction and visa sponsorship for foreign workers?

HF: Visa sponsorship wasn’t such a hurdle to overcome, but relocation could be. When we hired our current CFO, Amy Shapero, part of the condition was she had to move to Ottawa because office centricity existed then. We just hired a new CTO, Allan Leinwand, he’s in San Francisco, and our new general counsel is in Washington, D.C. This transformation to a digital-first company is unequivocally providing us access to a greater and more diverse talent pool. Today, we have this distributed workforce in more than 18 countries. One of the downsides of building a big company in Canada like ours, which is dominant in our category, is access to talent. Canada’s a small country and moving here might not align with someone’s life plan. Now, that doesn’t matter.

Does Shopify, which wrestles with RBC (Royal Bank of Canada) to be the most valuable Canadian company on the Toronto Stock Exchange, still see itself as a Canadian company, or is that notion outdated?

I’m a proud Canadian entrepreneur. Shopify was started in Canada, but no, we’re a global company. I’m proud that we built the company in Canada, but we have people in more than 18 countries. We have merchants in 175 countries. Canada was a great place to start, but we very much see ourselves as a global company.

And what are the benefits to remote work for tech workers?

HF:  You can curate your own lifestyle, whether it’s where you live or how you live. Do you want to live in the country? Do you want to live in the GTA (Greater Toronto Area)? Live in the city? It doesn’t matter anymore. That is a really big deal because for a long time, work was built around a physical location. And now, if people believe that entrepreneurship is the future of commerce and retail, and that “arming the rebels” [against Amazon] is a good thing, then they can come work at Shopify, no matter where they live.

So how does a “burst” work, especially for Shopify’s now scattered leadership?

HF: We are there together, planning, connecting, strategizing, brainstorming—we are very much intentionally there. That is very different from people working in an office at the same time. I would actually go as far as to say that it is way more valuable to do more of these intensive, mindful periods of a couple of days together than it is to do every Tuesday together in an office where everyone’s kind of on their own and just happens to be sitting in the same group.

What about perks like foosball tables, free lunches, and other benefits that were de rigueur to lure tech workers in the past?

HF: Whether it’s foosball tables, laundry service, catered lunches and chefs in house, I don’t think those things are perks, or at least not our version of it. Those are things that just make your life a little bit easier. If there’s a foosball table that allows you just to escape and be more creative because you take a 10-minute break, and then you come back and you have a lot more energy, sure, that makes your life a little bit better. But I think that any company that was relying on foosball tables as a way to keep people engaged completely missed what those things actually do.

In 2014, Shopify went remote for a month while you waited for your new Ottawa headquarters to be ready. How did that prepare you for a digital-first workforce?

It taught us that we are a company that doesn’t necessarily need offices to be highly productive. There are other ways to work that are not just, come into an office, work a nine-to-five, and then go home and spend an hour in traffic. It was enlightening. We realized that Shopify has resilience and flexibility, so we can work well in a lot of environments. What COVID did was that it forced us to rethink the way we all worked here.

So is face time still important in a mostly remote world?

One of the things I think people miss about Shopify’s story is they think we are fully remote. We are digital by default but we are not digital only. We really do value in-person, real-life human connections. That’s why bursting is so important.

Get to know Finkelstein:

•In 2015, he was a “dragon” or judge on the CBC’s Next Gen Den, a Shark Tank-like show for Canadian entrepreneurs.

•Finkelstein last year teamed up with David’s Tea co-founder David Segal to launch Firebelly Tea, a startup aimed at serving the gourmet tea market.

•One of his first side hustles was as a DJ. He DJ’ed some 500 parties between the ages of 13 and 18.

Never miss a story: Follow your favorite topics and authors to get a personalized email with the journalism that matters most to you.

About the Author
Phil Wahba
By Phil WahbaSenior Writer
LinkedIn iconTwitter icon

Phil Wahba is a senior writer at Fortune primarily focused on leadership coverage, with a prior focus on retail.

See full bioRight Arrow Button Icon

Latest in Leadership

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Leadership

Sheryl Sandberg tells Gen Z the 10-year career plan is dead as AI wipes out entry-level jobs: ‘Don’t script your career when the future is uncertain’
Successcareer
Sheryl Sandberg tells Gen Z the 10-year career plan is dead as AI wipes out entry-level jobs: ‘Don’t script your career when the future is uncertain’
By Orianna Rosa RoyleMay 21, 2026
19 minutes ago
Microsoft lost its way in the AI race. Can Copilot get it back on course?
MagazineMicrosoft
Microsoft lost its way in the AI race. Can Copilot get it back on course?
By Jeremy KahnMay 21, 2026
19 minutes ago
elon
SuccessIPOs
SpaceX IPO targets $28.5 trillion total addressable market, mission to ‘make life multiplanetary’ and understand ‘true nature of the universe’
By Nick LichtenbergMay 20, 2026
9 hours ago
Elon Musk sits with his fists together, looking up.
Commentaryspace
SpaceX will be worth trillions, but the space station that made it possible is worth even more — if we don’t squander it
By Tejpaul BhatiaMay 20, 2026
10 hours ago
Clinical Psychologist Daniel Wendler
ConferencesWorkplace Innovation Summit
A ‘proudly autistic’ workplace expert says putting neurodivergent employees in a typical office is like dropping a polar bear in Austin, Texas
By Tristan BoveMay 20, 2026
11 hours ago
Pay transparency is exposing a bigger problem: Most companies can’t explain why they pay what they pay
Workplace CultureWorkplace Innovation Summit
Pay transparency is exposing a bigger problem: Most companies can’t explain why they pay what they pay
By Sydney LakeMay 20, 2026
12 hours ago

Most Popular

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Workplace Culture
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
By Preston ForeMay 19, 2026
1 day ago
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
Success
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
By Preston ForeMay 20, 2026
16 hours ago
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
Future of Work
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
By Mike Householder and The Associated PressMay 17, 2026
4 days ago
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
Politics
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
By Jake AngeloMay 12, 2026
8 days ago
Dr. Bernice King on why companies that walked back DEI were never truly committed: 'If you retreat that quick…that reveals who you really are'
Workplace Culture
Dr. Bernice King on why companies that walked back DEI were never truly committed: 'If you retreat that quick…that reveals who you really are'
By Preston ForeMay 19, 2026
2 days ago
Current price of oil as of May 20, 2026
Personal Finance
Current price of oil as of May 20, 2026
By Joseph HostetlerMay 20, 2026
18 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.