• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down

2

Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for

3

The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'

1

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down

2

Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for

3

The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'
Retail

Starbucks union organizers see a pattern in Howard Schultz saying expanded benefits may exclude unionized workers. ‘Yet another indefensible threat’

By
Colin Lodewick
Colin Lodewick
Down Arrow Button Icon
By
Colin Lodewick
Colin Lodewick
Down Arrow Button Icon
April 16, 2022, 9:30 AM ET
Add Fortune on Google for similar content.

A wave of unionization has hit Starbucks stores across America, a major jolt to a company that has previously been celebrated for its benefits and sector-leading wages.

As labor organizing has spread to 216 stores in 30 states, Starbucks has reacted by taking a hardline approach. 

CEO Howard Schultz called for workers to resist “outside labor unions” in a public letter last week. And this week, during a weekly Q and A session of a virtual meeting with store managers, he said that if the company ever moves forward with expanded benefits, it couldn’t extend them to workers at stores that voted to unionize, per U.S. labor law, which requires separate negotiations with those workers around changes relating to benefits and wages.

Starbucks union organizers told Fortune that they’re not surprised by Schultz’s latest comments. And with more and more Starbucks stores filing petitions for union elections every week, they say that the company’s aggressive approach is actually driving people to join their ranks. 

“Our numbers of support are looking better than they did before,” says Page Smith, 28, a shift supervisor at a Starbucks location in Atlanta. “A lot of the people that I work with see right through the anti-union campaigning really fast.”

‘Another indefensible threat’

Smith has worked for Starbucks in different roles and different locations since 2017, when she moved to Atlanta after college with plans to pursue grad school. 

She also delivers groceries for InstaCart on the side to make ends meet. 

“I would love to work just at Starbucks,” she says. “I really like my job there.”

Smith says she’s been an active labor organizer since last year, helping her coworkers understand the ins and outs of unionizing, and how collective organizing can help achieve greater workplace stability.

Some of her coworkers have been ambivalent about joining the union. But since Starbucks has continued to hold educational meetings with staff that advocate against unionizing, she says those same people have come back to her in recent months to ask for pro-union t-shirts and pins.

Her location is now considering collecting a new round of union cards since more workers have expressed support after the store initially filed a petition for an election with the NLRB in January.

Workers United, the union seeking to represent Starbucks workers in the U.S., has filed multiple unfair labor practice charges with the National Labor Relations Board alleging that the company has interfered with workers’ right to organize.

“This is yet another indefensible threat from Starbucks,” said Workers United in a statement to Fortune when asked about Schultz’s latest comments. “This movement is continuing to grow, despite Howard Schultz’s threats and bullying.”

Starbucks did not respond to Fortune’s request to comment.

‘What I expected the company to do’

Maggie Carter, 28, an organizing leader at a Starbucks location in Knoxville, TN, told Fortune that she learned about the company’s unionization movement only after she received a second raise within the span of a year. 

That didn’t align with her previous experience at the company, which she joined in early 2019. 

“This raise indicates that there’s something going on in the company that I don’t know about, and I’d like to know about it,” she remembers telling her store supervisor. That’s when she learned about the unionization wave. 

Carter says the raise taught her to be skeptical of perceived positive movement on Starbucks’ end. She sees Schultz’s latest comments as an effort to show that the company can improve workplace conditions—without union involvement. 

“This falls in line with what I expected the company to do, because they’ve been doing this,” she says. “If you can add these benefits now, then we could have had them all along. So why is it so important to add them now?”

Carter believes that the idea of expanded benefits achieved without union bargaining might be enough to deter some workers from supporting organizing efforts. But she says that it’s more likely to empower workers to push for even more. 

She doesn’t see the unionization wave slowing down any time soon, even if Starbucks moves to expand benefits and wages in the future—her own location voted in favor of unionizing just last week.

“Overall, the real message that’s being sent is that unionizing has driven change in this company already and will only continue to do so,” she says. 

April 16, 2022: This story has been updated to reflect that Howard Schultz discussed potential new benefits not extending to workers at stores that are unionizing during a Q and A session with store managers.

Never miss a story: Follow your favorite topics and authors to get a personalized email with the journalism that matters most to you.

About the Author
By Colin Lodewick
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Retail

t
EconomyInflation
Meet the Americans learning to go without after the biggest grocery inflation in 50 years
By Dee-Ann Durbin, Terry Tang, Maggie Scales, Sandy Guatibonza, Hikari Mae Hida and The Associated PressJuly 25, 2026
5 hours ago
g
EconomyInflation
‘Rockets and feathers’: Economists say grocery prices shoot up like the first, fall like the second
By Dee-Ann Durbin and The Associated PressJuly 25, 2026
6 hours ago
alex
CommentaryEntrepreneurship
I sold my startup for millions without a single dollar in revenue. Here’s why that’s the point
By Alexander Kardos-NyheimJuly 25, 2026
12 hours ago
Photo of retailer Wildberries
PoliticsUkraine
Ukraine’s drone strikes on Russia’s Amazon rival’s warehouses hit military supply chain and shake public morale
By The Associated Press and Dasha LitvinovaJuly 24, 2026
1 day ago
shop
EnergyInflation
Oil at $100 is pushing up costs from gas pumps to grocery aisles
By Cathy Bussewitz, Mae Anderson, Anne D'Innocenzio and The Associated PressJuly 24, 2026
1 day ago
craig
CommentaryPharmaceutical Industry
Big pharma’s patent cliff meets a new biotech Cold War: We need to outrun China, not outlaw it
By Craig GarthwaiteJuly 24, 2026
1 day ago

Most Popular

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down
Economy
'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down
By Eleanor PringleJuly 24, 2026
2 days ago
Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for
Big Tech
Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for
By Sydney LakeJuly 23, 2026
3 days ago
The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'
Real Estate
The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'
By Nick LichtenbergJuly 25, 2026
8 hours ago
The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow
Economy
The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow
By Sasha RogelbergJuly 23, 2026
2 days ago
An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948
Success
An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948
By Orianna Rosa RoyleJuly 25, 2026
10 hours ago
Current price of oil as of July 24, 2026
Personal Finance
Current price of oil as of July 24, 2026
By Joseph HostetlerJuly 24, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.