• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
NewslettersBroadsheet

Amazon has a paid leave problem that costs workers money—and sometimes their jobs

Emma Hinchliffe
By
Emma Hinchliffe
Emma Hinchliffe
Most Powerful Women Editor
Down Arrow Button Icon
Emma Hinchliffe
By
Emma Hinchliffe
Emma Hinchliffe
Most Powerful Women Editor
Down Arrow Button Icon
October 25, 2021, 9:10 AM ET
Video Poster

Good morning, Broadsheet readers! Sonia Sotomayor dissents on the Texas abortion ban, Citi will conduct an audit about the racial wealth gap, and Amazon has a paid leave problem. Have a productive Monday!

– Quick fix? Amazon’s biggest workforce problem? Paid leave.

New reporting published by the New York Times last night finds that Amazon’s internal systems for handling leave requests—for warehouse workers and corporate employees, for parental leave and medical leave—are woefully inadequate. Technical mishaps and bureaucracy have left workers missing money in their paychecks related to paid and unpaid leaves, fired when mistakenly marked as absent, or without benefits for months on end.

The problem grabbed Amazon’s attention last year when Oklahoma warehouse employee Tara Jones emailed Jeff Bezos after missing $90 in multiple paychecks: “I’m behind on bills, all because the pay team messed up,” she wrote to the Amazon founder and ex-CEO. “I’m crying as I write this email.”

Amazon acknowledges this is a problem. Bethany Reyes is a human resources employee at Amazon who has been tasked with fixing the issue, and she spoke to the NYT about the process. “A lot of times, because we’ve optimized for the customer experience, we’ve been focused on that,” she said.

So when a company spends decades becoming the go-to destination for customers around the globe, do employees get left behind? It’s certain that the technology for leave requests is less cutting-edge than Amazon’s customer-facing tech; workers who missed out on money, time, and jobs because of these mishaps were stuck dealing with automated phone trees and an internal app.

While the U.S. still lacks federally-mandated paid leave, leave processes matter even more at the nation’s second-largest private employer.

Read more of the Times‘ reporting here.

Emma Hinchliffe
emma.hinchliffe@fortune.com
@_emmahinchliffe

The Broadsheet, Fortune’s newsletter for and about the world’s most powerful women, is coauthored by Kristen Bellstrom, Emma Hinchliffe, and Claire Zillman. Today’s edition was curated by Emma Hinchliffe. 

ALSO IN THE HEADLINES

- Breaking news. More stories based on internal Facebook documents are set to be published this week. This piece examines how whistleblower Frances Haugen became a "power player" as she navigated and set the terms of a media rollout of the information she sought to make public. New York Times

- Court ruling. The Supreme Court declined to intervene in Texas's abortion ban on Friday, but set a timeline to resolve the question: oral arguments will be Nov. 1. Justice Sonia Sotomayor wrote the dissent to the court's decisions so far, saying that the Texas law and the court's choice to let it stand are "catastrophic." CNN

- Equity audit. Citigroup, led by CEO Jane Fraser, will be the first Wall Street bank to do a racial audit of itself in an attempt to understand how the bank may contribute to the racial wealth gap in the U.S. The bank says that "measurement and transparency" are important to its commitments to diversity, equity, and inclusion. Fortune

- Vaccine chief. Sandra Gallina is head of the European Commission's health division, a job through which she ran vaccine procurement for the bloc. Now Commission President Ursula von der Leyen wants to put Gallina in charge of the European Health Emergency Preparedness and Response Authority on a permanent basis, a proposal that doesn't yet have the support of all member countries. Politico

MOVERS AND SHAKERS: President Biden named Neera Tanden White House staff secretary, months after her thwarted Office of Management and Budget appointment. 

IN CASE YOU MISSED IT

- Remembering Halyna Hutchins. The fatal firing of a prop gun on the set of an Alec Baldwin film has drawn attention to gun safety concerns. But it's also crystallized the legacy of cinematographer Halyna Hutchins, who was killed last week. Her colleagues and friends say Hutchins was a "a meticulous perfectionist known for her on-the-fly creativity and boundless energy" and a rising star in Hollywood. Vulture

- Drive safe. Lyft released its first safety report last week, finding that between 2017 and 2019 more than 4,000 sexual assaults occurred between Lyft riders and drivers. About half—52%—of reports came from passengers, while 38% came from drivers. Fortune

- On board. The Israel Securities Authority is asking companies in the country to meet new standards for board diversity, but has stopped short of issuing any kind of regulation on the matter. The regulator says it wants women to hold 25% of board positions at at least half of reporting companies; currently only 16% meet that standard. Bloomberg

- Ceremonial equality. Historian Lee Bae-yong a few months ago presided over a spring ceremony at the academy Museong Seowon in South Korea—making her the first woman to oversee such a ceremony at the academy teaching the lessons of Confucius and other philosophers. "Women, too, can serve in the ceremony, if they're qualified," Lee says of her milestone. NPR

ON MY RADAR

Amanda Knox was exonerated. That doesn't mean she's free New York Times

Pregnancy loss is common. Paid time off afterward is not Fortune/The 19th*

ESG gains could buy better terms in insurance program WSJ

PARTING WORDS

"There’s a relief and a bit of a thrill in deep-diving into it."

-Sera Gamble, the showrunner of You on Netflix, on the feeling of inhabiting the mind of a misogynstic, "egotistical, self-centered, violating person" 

This is the web version of The Broadsheet, a daily newsletter for and about the world’s most powerful women. Sign up to get it delivered free to your inbox.

About the Author
Emma Hinchliffe
By Emma HinchliffeMost Powerful Women Editor
LinkedIn iconTwitter icon

Emma Hinchliffe is Fortune’s Most Powerful Women editor, overseeing editorial for the longstanding franchise. As a senior writer at Fortune, Emma has covered women in business and gender-lens news across business, politics, and culture. She is the lead author of the Most Powerful Women Daily newsletter (formerly the Broadsheet), Fortune’s daily missive for and about the women leading the business world.

See full bioRight Arrow Button Icon

Latest in Newsletters

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Newsletters

She learned accounting before she was a teenager. Now she’s bringing Wall Street to the blockchain
NewslettersMPW Daily
She learned accounting before she was a teenager. Now she’s bringing Wall Street to the blockchain
By Sheryl EstradaApril 17, 2026
14 hours ago
Meet the crypto guru to the Fortune 500
NewslettersCFO Daily
Meet the crypto guru to the Fortune 500
By Sheryl EstradaApril 17, 2026
16 hours ago
The startup Blackstone just backed to turn any exec’s data question into instant answers
NewslettersTerm Sheet
The startup Blackstone just backed to turn any exec’s data question into instant answers
By Allie GarfinkleApril 17, 2026
20 hours ago
The first wave of bank earnings shows why ‘resilience’ is Wall Street’s favorite word
NewslettersCEO Daily
The first wave of bank earnings shows why ‘resilience’ is Wall Street’s favorite word
By Diane BradyApril 17, 2026
20 hours ago
Netflix cofounder and chairman Reed Hastings on July 10, 2025 in Sun Valley, Idaho. (Photo: Kevin Dietsch/Getty Images)
NewslettersFortune Tech
End of an era: Reed Hastings steps down from Netflix
By Andrew NuscaApril 17, 2026
20 hours ago
An AI protest
NewslettersEye on AI
Anti-AI sentiment is on the rise—and it’s starting to turn violent
By Beatrice NolanApril 16, 2026
1 day ago

Most Popular

Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaire
Success
Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaire
By Preston ForeApril 17, 2026
20 hours ago
A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescue
Economy
A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescue
By Nick LichtenbergApril 16, 2026
1 day ago
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend it
Environment
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend it
By Sydney LakeApril 15, 2026
3 days ago
Germany already told its workers to ditch four-day weeks and work-life balance. Now the government wants to cut their pay for calling in sick, too
Success
Germany already told its workers to ditch four-day weeks and work-life balance. Now the government wants to cut their pay for calling in sick, too
By Orianna Rosa RoyleApril 16, 2026
2 days ago
Iran has reopened the Strait of Hormuz—but experts say it now holds a card that works ‘almost like a nuclear deterrent’
Energy
Iran has reopened the Strait of Hormuz—but experts say it now holds a card that works ‘almost like a nuclear deterrent’
By Eva RoytburgApril 17, 2026
13 hours ago
Older millennials are starting to act like boomers in the housing market—and pulling away from the pack
Real Estate
Older millennials are starting to act like boomers in the housing market—and pulling away from the pack
By Nick LichtenbergApril 17, 2026
20 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.