• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
TechAmazon

Help wanted: Amazon and online delivery services staff up during coronavirus outbreak

By
Danielle Abril
Danielle Abril
Down Arrow Button Icon
By
Danielle Abril
Danielle Abril
Down Arrow Button Icon
March 24, 2020, 9:00 AM ET

The coronavirus outbreak has set off an online shopping frenzy for cleaning supplies, groceries, and toilet paper. In an effort to satisfy the huge demand, another kind of frenzy is underway: Companies are scrambling to hire enough workers to pick up and deliver those orders.

On Monday, Instacart, which fills grocery store orders, said it plans to hire 300,000 full-service shoppers over the next three months. The hiring binge would more than double the number of shoppers already on the job, which the company says is itself a record.

Target’s delivery service, Shipt, which also delivers from stores including Petco, CVS, and OfficeMax, said it wants to add “thousands” of shoppers. Meanwhile, Amazon recently said it would hire 100,000 drivers and warehouse workers to staff its sprawling operations and that it would increase worker pay by $2 an hour to $17.

In a note on Monday to its contract shoppers, who pick up groceries and deliver them, Instacart CEO Apoorva Mehta called the last few weeks “the busiest in Instacart’s history.” He did not elaborate on any increase in order volume or the value of those orders.

The rise in open delivery jobs comes as cities and states tell people to stay home to prevent further spread of the coronavirus. People who are under orders to “shelter in place” are still allowed to grocery shop as long as they remain six feet from others. But many of them are reluctant to do so because they’re worried about catching the virus, or they don’t want to wait in long lines.

Amazon Flex delivery drivers, Shipt shoppers, and Instacart’s full-service shoppers are all contractors. Amazon pays drivers according to the block of time they work, which varies depending on location. Shipt’s shopper pay is based on how long each order takes to deliver. Instacart pays per order, basing it on a variety of factors, such as the number and type of items, the estimated distance and time, and additional incentives.

Because they’re contractors, these workers generally don’t receive benefits such as health care, vacation, and overtime. They also don’t get paid sick leave unless they test positive for the coronavirus, a policy that critics argue encourages employees to come to work while sick.

In contrast, Amazon’s warehouse workers are employees and therefore receive some benefits. Because of the recent shortage of workers, Amazon employees received an increase in overtime pay. The company also offered paid time off to seasonal and part-time employees, following months of pressure from these workers.

One potential source of new hires are the legions of Uber and Lyft drivers who have suffered a big drop-off in fares because of the coronavirus. Nearly three in 10 of those drivers are considering taking delivery jobs, according to a recent survey of 200 on-demand drivers by Harry Campbell, author of The Rideshare Guy blog, which provides ride-hailing workers with information and advice about things like benefits and safety.

Meanwhile, of all the drivers surveyed who already work for on-demand delivery services, nearly 35% are seeing an increase in demand for orders.

“One of our best recommendations for drivers who are worried about the coronavirus is to consider signing up for a food delivery service,” Campbell writes on his blog. “There’s much less exposure potential, and the income is comparable.”

In addition to doing more online shopping, consumers are increasingly searching for services that deliver food from restaurants. According to recent data from Google, U.S. searches for four leading meal delivery services—Uber Eats, DoorDash, Postmates, and Grubhub—jumped 53% within the past month. Individually, Uber Eats led with a 70% increase in searches, followed by DoorDash at 55%, Grubhub at 46%, and Postmates at 42%.

During a global pandemic rife with bad news, consumers’ changing behaviors appear to have created at least one small bright spot: There are still thousands of jobs for the taking—albeit with limited to no benefits.

More coronavirus coverage from Fortune:

—Why the extraordinary dollar surge spells more trouble for the global economy
—Japan finally admits the coronavirus might disrupt the Tokyo 2020 Olympics
—Which stores are open—and closed—during the coronavirus pandemic in the U.S.?
—What medical experts say about Everlywell’s at-home coronavirus testing kits
—How to defer your mortgage payments during the pandemic
—How Emmy season is proceeding, with caution, amid the coronavirus crisis
—Listen to Leadership Next, a Fortune podcast examining the evolving role of CEOs
—WATCH: World leaders and health experts on how to stop the spread of COVID-19

Subscribe to Outbreak, a daily roundup of stories on the coronavirus pandemic and its impact on global business, delivered free to your inbox.

About the Author
By Danielle Abril
See full bioRight Arrow Button Icon

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

Jensen Huang says some CEOs have a ‘God complex’ when it comes to AI apocalypse warnings, which can create shortages of critical workers
AIchief executive officer (CEO)
Jensen Huang says some CEOs have a ‘God complex’ when it comes to AI apocalypse warnings, which can create shortages of critical workers
By Jason MaMay 2, 2026
2 hours ago
Photo of several people working on a presentation together
AICareers
Big Tech is shelling out up to $1 million for new hires who will never have to write a line of code
By Sydney LakeMay 2, 2026
4 hours ago
dario
CommentaryAnthropic
Anthropic’s most powerful AI model just exposed a crisis in corporate governance. Here’s the framework every CEO needs.
By Jeffrey Sonnenfeld, Stephen Henriques, Dan Kent and Holden LeeMay 2, 2026
7 hours ago
Photo of vegan cheese products
AITech
A Mark Cuban–backed vegan cheese company trained AI to scrutinize cardboard boxes. It’s saved $400,000
By Jake AngeloMay 1, 2026
1 day ago
Young trade worker learning on job
SuccessHiring
Forget Big Tech: Small businesses will hire nearly 1 million grads in 2026—and some of the hottest roles are gloriously AI-proof
By Emma BurleighMay 1, 2026
1 day ago
Andrew McAfee
SuccessCareers
MIT AI expert warns automating Gen Z entry-level jobs could backfire—and cost companies their future workforce
By Preston ForeMay 1, 2026
1 day ago

Most Popular

Scott Bessent on financial literacy: 'it drives me crazy' to see young men in blue-collar construction jobs playing the lottery
Personal Finance
Scott Bessent on financial literacy: 'it drives me crazy' to see young men in blue-collar construction jobs playing the lottery
By Fatima Hussein and The Associated PressMay 1, 2026
1 day ago
A Chick-fil-A worker got fired and then showed up behind the register to allegedly refund himself over $80,000 in mac and cheese
Law
A Chick-fil-A worker got fired and then showed up behind the register to allegedly refund himself over $80,000 in mac and cheese
By Catherina GioinoMay 1, 2026
1 day ago
China dominates the world's lithium supply. The U.S. just found 328 years' worth in its own backyard
North America
China dominates the world's lithium supply. The U.S. just found 328 years' worth in its own backyard
By Jake AngeloApril 30, 2026
2 days ago
Current price of oil as of May 1, 2026
Personal Finance
Current price of oil as of May 1, 2026
By Joseph HostetlerMay 1, 2026
1 day ago
Apple cofounder Ronald Wayne—whose stake would be worth up to $400 billion had he not sold it in 1976—says that at 91, he has no regrets
Success
Apple cofounder Ronald Wayne—whose stake would be worth up to $400 billion had he not sold it in 1976—says that at 91, he has no regrets
By Preston ForeApril 27, 2026
5 days ago
The U.S. economy is booming — just not where 50 million Americans live
Commentary
The U.S. economy is booming — just not where 50 million Americans live
By Derek KilmerMay 1, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.