• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Retail

How Target Is Taking Department Stores’ Business

Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
November 20, 2019, 1:30 PM ET

Target on Wednesday reported another stellar financial quarter, once again winning market share from its frequent victims: department stores.

The discount retailer said that comparable sales rose 4.5% in the third quarter ended November 2, a full percentage point above what Wall Street expected, according to Consensus Metrix. Most encouragingly, Target’s online business boomed while the chain attracted more visitors to its stores.

The company raised its annual profit forecast for the second time this year, and its shares jumped 13% in morning trading to an all-time high.

One of the biggest factors behind Target’s blowout quarter was apparel. While Kohl’s, which like Target is primarily an off-mall retailer, earlier this week blamed warm weather in September for delaying the purchase of cold weather clothing and said discounting had been unexpectedly aggressive, Target saw apparel sales jump 10% even as it contended with the same weather patterns.

That has a lot to do with how Target has so deftly and quickly reinvented its store brands in the last few years, launching new popular brands such as the $2 billion Cat & Jack line for kids, Goodfellow & Co for men, and Universal Thread for women. Meanwhile, Kohl’s continues to struggle with reinventing store labels like Sonoma, as does J.C. Penney with its brands. Target’s success has extended to home goods too.

“At the heart of Target’s success is its assortment: the company has put together ranges across all its departments which are desirable and affordable,” GlobalData Retail managing director Neil Saunders wrote in a research note.

Target is in the midst of a multi-year $7 billion program to improve its stores and digital firepower that has included remodeling several hundred of its 1,800 stores every year, making them more inviting while updating them for the e-commerce era.

One aspect of its efforts has been to hire so-called “visual merchandisers,” traditionally an important role at department stores that had professionals figure out how to optimally present items in stores, particularly on mannequins, and what products look best next to what products.

The result has been a stylish presentation of products that mixes and matches items to suggest a whole look, a high-touch approach not typically associated with discount stores. Last week, J.C. Penney, whose comparable sales fell 9.3% last quarter, touted its return to the use of visual merchandisers after cutting that role in recent years to save money. Now Penney is bringing them back at some locations to make its stores more pleasing and less like the bazaars some of them resemble.

Another recent move that has helped Target, as detailed in a Fortune magazine deep dive this summer into its turnaround: allowing store workers to specialize in a product category so they develop deeper knowledge about the things Target sells, replacing Target’s old practice of having them be “general athletes” as Target CEO Brian Cornell puts it.

The result is better products presented in a more pleasing environment and with informed staff around, something the mid-tier department stores have struggled with.

“What Target has become is the modern department store,” Saunders told Fortune recently. There is a retail irony there: Target was launched in 1962 as a discount offshoot of Minneapolis department store chain Dayton’s.

This extends beyond Target’s brands to the national names other retailers also carry. One recent proof point: jeans maker Levi Strauss & Co recently started selling its core line “Red Tab” label at 50 stores, looking to replace lost shelf space at bankrupt Sears and counter the challenges Penney is facing. (Levi’s had been selling its lowest end Denizen brand at Target.) Target has also opened mini-Disney stores at 25 locations, much as Penney has long had, in time for the holidays, with more to come.

Target’s ability to get shoppers to visit stores is proof that customers will shop in person in an appealing location that also offers some surprises, such as the temporary design collaborations that have long been its bread and butter, and its Wondershop areas at the front of stores offering new products constantly.

Shopper visits to Target were up 3.1% last quarter, even as its digital sales rose 31%, showing how both sides feed business to each other. Target has invested heavily in setting up stores to handle curbside pickup service and in-store retrieval for online orders. Its also offers same-day delivery offering through Shipt, a company it bought two years ago.

Meanwhile, Macy’s and Kohl’s struggle to eke out modest overall sales despite their strong online revenue, suggesting their businesses are merely shifting from one avenue to another.

It’s not to say that the department stores can’t fight back. Kohl’s operates clean stores, is seeing store traffic rise thanks to its Amazon returns service, and is landing some good new brands such as the Olsen twin’s Elizabeth & James clothing line. Macy’s, which is reporting its quarterly results on Thursday, has a strong e-commerce infrastructure and is mixing up its business up a bit with things like Story at Macy’s that changes out merchandise every six weeks according to a theme and its area for re-sale site ThredUp. Even Penney has a plan to make stores more inviting, though it remains to be seen how much the financially challenged company can do.

But they need to hurry up. Target has strong momentum. It recently launched a new store brand of food items, Good & Gather, that, if successful, will lead to more frequent store visits for customers and pad Target’s lead over the department stores. (Walmart is similarly thriving at the moment, but its efforts are more focused on a full grocery service and on less fashion oriented home goods and apparel.)

“Our third-quarter results are further proof of the durability of our strategy, as we’re seeing industry-leading strength across multiple metrics, from the top line to the bottom line,” Cornell said. Target now has 10 straight quarters of comparable sales growth to support his claim.

More must-read stories from Fortune:

—Malls of tomorrow will be less big box, more lifestyle, and play well with e-commerce too
—How the president of Nike Direct plans to boost tech to grow sales at flagship stores
—Oprah’s favorite high-tech things for 2019
—Walmart Black Friday ad: 8 deals you shouldn’t ignore
—Gift guide: Must-have luxury items for everyone in your life

Follow Fortune on Flipboard to stay up-to-date on the latest news and analysis.

About the Author
Phil Wahba
By Phil WahbaSenior Writer
LinkedIn iconTwitter icon

Phil Wahba is a senior writer at Fortune primarily focused on leadership coverage, with a prior focus on retail.

See full bioRight Arrow Button Icon

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Retail

JFK, jr and Carolyn Bessette walk their dog in New York City.
RetailLevi Strauss
Levi’s 517 jeans sales jump 25% thanks to ‘Love Story’ and the Carolyn Bessette Kennedy effect
By Molly Liebergall and Morning BrewApril 9, 2026
16 hours ago
erewhon
EconomyFood and drink
Americans hate the economy so much, they’re buying $22 smoothies
By Yuanyuan (Gina) Cui, Patrick Van Esch and The ConversationApril 9, 2026
18 hours ago
Nutella seen aboard the Orion spacecraft Integrity.
RetailFood and drink
Nutella jumps on the best product placement money can’t buy: A trip to the far side of the Moon
By Catherina GioinoApril 9, 2026
21 hours ago
Phones banned at the bar: Why Gen Z is actually cheering the no-screen dining movement
RetailGen Z
Phones banned at the bar: Why Gen Z is actually cheering the no-screen dining movement
By Dave Lozo and Morning BrewApril 8, 2026
2 days ago
A woman shops in the produce aisle
EconomyInflation
‘You can never really catch up’: The Iran war is exacerbating already high grocery bills, and it will only get worse if the war continues, experts say
By Jacqueline MunisApril 8, 2026
2 days ago
housing
CommentaryHousing
The housing market has been frozen for 3 years. Here’s why this spring could finally change that
By Jessica LautzApril 8, 2026
2 days ago

Most Popular

The U.S. government is spending $88 billion a month in interest on national debt—equal to spending on defense and education combined
Economy
The U.S. government is spending $88 billion a month in interest on national debt—equal to spending on defense and education combined
By Fortune EditorsApril 9, 2026
23 hours ago
A Meta employee created a dashboard so coworkers can compete to be the company's No. 1 AI token user—and Zuckerberg doesn't even rank in the top 250
AI
A Meta employee created a dashboard so coworkers can compete to be the company's No. 1 AI token user—and Zuckerberg doesn't even rank in the top 250
By Fortune EditorsApril 9, 2026
1 day ago
Gen Z doesn't want your full-time job. They want several part-time roles, and it's reshaping the entire workforce
Success
Gen Z doesn't want your full-time job. They want several part-time roles, and it's reshaping the entire workforce
By Fortune EditorsApril 9, 2026
1 day ago
White-collar workers are quietly rebelling against AI as 80% outright refuse adoption mandates
AI
White-collar workers are quietly rebelling against AI as 80% outright refuse adoption mandates
By Fortune EditorsApril 9, 2026
1 day ago
Gen Z workers are so fearful AI will take their job they’re intentionally sabotaging their company’s AI rollout
AI
Gen Z workers are so fearful AI will take their job they’re intentionally sabotaging their company’s AI rollout
By Fortune EditorsApril 8, 2026
2 days ago
Current price of oil as of April 9, 2026
Personal Finance
Current price of oil as of April 9, 2026
By Fortune EditorsApril 9, 2026
22 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.