• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Pentagon accuses Alibaba, Baidu and BYD, three of China's biggest companies, of supporting the Chinese military

2

'We are rapidly running out of time': Watchdog sounds Social Security alarm after 22% cut confirmed for 2032

3

Costco CEO Ron Vachris rose from forklift driver to the C-suite without a college degree: ‘Don’t chase a title’ is the career advice that got him there

1

Pentagon accuses Alibaba, Baidu and BYD, three of China's biggest companies, of supporting the Chinese military

2

'We are rapidly running out of time': Watchdog sounds Social Security alarm after 22% cut confirmed for 2032

3

Costco CEO Ron Vachris rose from forklift driver to the C-suite without a college degree: ‘Don’t chase a title’ is the career advice that got him there
NewslettersBroadsheet

The Words We Use at Work Matter More Than You Think: The Broadsheet

By
Kristen Bellstrom
Kristen Bellstrom
and
Emma Hinchliffe
Emma Hinchliffe
Down Arrow Button Icon
By
Kristen Bellstrom
Kristen Bellstrom
and
Emma Hinchliffe
Emma Hinchliffe
Down Arrow Button Icon
September 20, 2019, 8:32 AM ET

Good morning, Broadsheet readers! It’s a big day for Greta Thunberg, Mary Barra plans GM’s electric vehicle future, and company mission statements are more than just hot air. Have a wonderful weekend. 

EVERYONE'S TALKING

- Words will never hurt me? Do you—like me—tend to roll your eyes at the (often cliched or nonsensical) language of corporate mission statements? Well, it seems that we should be taking those words seriously after all. 

Emma has the story of some new research from a group of professors who attempted to discover whether the language used in a company's value or mission statements has a demonstrable effect on the business's corporate culture and the behavior of the people who work there. 

Here's what they learned: Companies that define themselves with language that reflects an "act first, ask questions later" mentality were more likely to have Equal Employment Opportunity Commission discrimination complaints filed against them than organizations that lean toward thoughtful language. (All the companies in their sample set were large retail franchises, including McDonald's, 7-Eleven, and Cinnabon.) "Act-first" words include "act," "dare," "can't wait," "fast," and "change." More measured verbiage includes  "observe," "question," "thorough," "truth," and "consider."

But does that mean language actually shapes culture—or that it simply reflects a culture that's already reckless or discriminatory? To answer that question, the researchers performed an experiment in which participants were presented with randomly assigned company statements—some of which were packed with act-first language, others with words associated with more deliberative behavior. They then asked the participants to make "managerial decisions" for the fictional businesses based on scenarios from real EEOC cases. Sure enough, those who had been given the more aggressive mission statements were more likely to act in discriminatory ways.

Of course, an academic study is not necessarily proof positive about how things play out in the real world. But it's certainly something to think about when choosing the language we use to describe ourselves, our colleagues, and our workplaces. 

Kristen Bellstrom
kristen.bellstrom@fortune.com
@kayelbee

 

ALSO IN THE HEADLINES

- Go, Greta. Today is poised to be the biggest global climate strike yet, with more than 3,600 events planned around the world. It all leads up to the first-ever UN Youth Climate Summit in New York on Saturday. The event is a testament to the power of what one person can do: the main organizing group is #FridaysForFuture, which was started by then 15-year-old Greta Thunberg and her protest outside Swedish parliament. Since then, hundreds of thousands of other students have joined. Check out photos from the strikes here—and follow their progress throughout the day here. 

- Seeking asylum. Gulalai Ismail, the women's rights activist who was accused of treason by Pakistan after speaking out about abuses by the country's military, has arrived in the United States (Brooklyn, specifically) where she's seeking political asylum. New York Times

- Where to work. Fortune partner Great Place to Work analyzed which workplaces receive the best reviews from their female employees. Hilton, Ultimate Software, and Wegmans finish at the top: Fortune/Great Place to Work

- Listen up. Even if you're not a regular listener of The Daily, it's worth tuning in to the podcast's series this week on how mother-daughter attorneys Gloria Allred and Lisa Bloom, known for representing victims of sexual abuse, silenced Harvey Weinstein's accusers. Bloom worked for Weinstein and strategized to discredit women who came forward, while Allred represented an early accuser and negotiated a settlement that kept her silent. Reporters Jodi Kantor and Megan Twohey explain: New York Times

MOVERS AND SHAKERS: GlaxoSmithKline chief Emma Walmsley joins the board of directors at Microsoft. LinkedIn CMO Shannon Brayton will leave at the end of the year; she'll be replaced in the role by VP of brand marketing and communications Melissa Selcher. Tory Burch's Rebecca Bagin joins KIND as chief human resources officer. RBC Wealth Management U.S. named Kristen Kimmell head of advisor recruiting and field marketing. BuzzFeed hired the New York Times' Samantha Henig as executive editor and Katie Sitter as senior VP of people. 

IN CASE YOU MISSED IT

- EV at GM. GM chief Mary Barra's most urgent problem may be resolving her workers' strike, but she's still plotting GM's long-term future. "Once you start to believe in the science of global warming and look at the regulatory environment around the world, it becomes pretty clear that to win in the future, you’ve got to win [electric vehicles]," she says in a new profile. Bloomberg

- What comes next. For Fortune, Women for Women International founder and PBS host Zainab Salbi argues that women and society at large need to develop pathways for men accused of sexual harassment—especially the non-famous ones—to rehabilitate. She comes up with an analogy: the process of restorative justice in Rwanda after the country's genocide. Fortune   

- Color me intrigued. Is Madison Reed the next Drybar? The hair color startup founded by CEO Amy Errett, which sells do-it-yourself hair color that has gained popularity for its more natural ingredients than many drugstore alternatives, plans to open 600 new stores in the next four years. The locations will offer in-store touchups at what the chain calls Color Bars. Forbes

- Carlson's next act. Gretchen Carlson's settlement with Fox News prevented her from being involved in any projects depicting her experience with sexual harassment at the network (the movie Bombshell is the next one). But she's hosting a new documentary about the NXIVM cult and reflecting on the three years since she took on the boss at Fox. Vanity Fair

Today's Broadsheet was produced by Emma Hinchliffe. Share it with a friend. Looking for previous Broadsheets? Click here.

ON MY RADAR

The Warren selfie line life Slate

How many stories must women share to convince others of their humanity? Time

Whitney Port: What I learned from my miscarriage Refinery29

I buy kegs for the office. Do I have to buy tampons, too? New York Times

QUOTE

"It was like nothing I had ever experienced before. My heart just broke."

-Actor Kaitlyn Dever, who stars in the Netflix series Unbelievable, on her reaction to first reading the script. The show is based on the ProPublica investigation 'An Unbelievable Story of Rape.'

About the Authors
Kristen Bellstrom
By Kristen Bellstrom
See full bioRight Arrow Button Icon
Emma Hinchliffe
By Emma HinchliffeMost Powerful Women Editor
LinkedIn iconTwitter icon

Emma Hinchliffe is Fortune’s Most Powerful Women editor, overseeing editorial for the longstanding franchise. As a senior writer at Fortune, Emma has covered women in business and gender-lens news across business, politics, and culture. She is the lead author of the Most Powerful Women Daily newsletter (formerly the Broadsheet), Fortune’s daily missive for and about the women leading the business world.

See full bioRight Arrow Button Icon

Latest in Newsletters

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Newsletters

New York is going crazy for the Knicks in the NBA finals. Only one brand is advertising to women inside Madison Square Garden
NewslettersMPW Daily
New York is going crazy for the Knicks in the NBA finals. Only one brand is advertising to women inside Madison Square Garden
By Emma HinchliffeJune 10, 2026
2 hours ago
Businesswoman working at desk with laptop and documents in office
NewslettersCFO Daily
Finance teams can’t quit Excel. Workday wants to change that with AI
By Sheryl EstradaJune 10, 2026
7 hours ago
Health care’s AI dividend is real. The fight now is over who reaps the gains
NewslettersCEO Daily
Health care’s AI dividend is real. The fight now is over who reaps the gains
By Diane BradyJune 10, 2026
10 hours ago
JB Straubel, co-founder of Tesla and founder and CEO of Redwood Materials, speaking at Fortune Brainstorm Tech 2026 in Aspen, Colorado. (Photo: Michael Faas/Fortune)
NewslettersFortune Tech
Why China is outpacing the U.S. power grid
By Andrew NuscaJune 10, 2026
11 hours ago
Trump speaking into a mic.
NewslettersEye on AI
Should Americans get an equity stake in AI? Trump and progressive Democrats float public ownership of AI
By Beatrice NolanJune 9, 2026
1 day ago
Meet the Walmart exec who runs a $96 billion business that would sit between Tesla and Target on the Fortune 500
NewslettersMPW Daily
Meet the Walmart exec who runs a $96 billion business that would sit between Tesla and Target on the Fortune 500
By Emma HinchliffeJune 9, 2026
1 day ago

Most Popular

Pentagon accuses Alibaba, Baidu and BYD, three of China's biggest companies, of supporting the Chinese military
Asia
Pentagon accuses Alibaba, Baidu and BYD, three of China's biggest companies, of supporting the Chinese military
By Kate O'Keeffe and BloombergJune 8, 2026
2 days ago
'We are rapidly running out of time': Watchdog sounds Social Security alarm after 22% cut confirmed for 2032
Economy
'We are rapidly running out of time': Watchdog sounds Social Security alarm after 22% cut confirmed for 2032
By Nick LichtenbergJune 9, 2026
1 day ago
Costco CEO Ron Vachris rose from forklift driver to the C-suite without a college degree: ‘Don’t chase a title’ is the career advice that got him there
Success
Costco CEO Ron Vachris rose from forklift driver to the C-suite without a college degree: ‘Don’t chase a title’ is the career advice that got him there
By Preston ForeJune 8, 2026
2 days ago
Current price of oil as of June 9, 2026
Personal Finance
Current price of oil as of June 9, 2026
By Joseph HostetlerJune 9, 2026
1 day ago
Wall Street dumped nearly $1 trillion in tech stocks by midday—then clawed it back and bought peanut butter and paint
Investing
Wall Street dumped nearly $1 trillion in tech stocks by midday—then clawed it back and bought peanut butter and paint
By Eva RoytburgJune 9, 2026
21 hours ago
Current price of silver as of Tuesday, June 9, 2026
Personal Finance
Current price of silver as of Tuesday, June 9, 2026
By Joseph HostetlerJune 9, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.