Several people are having a bumpy ride on the Internet thanks to some cloud turbulence.
Amazon Web Services (AMZN) is experiencing unidentified problems in its vast data centers that seem to be impacting several popular Internet services that rely on AWS.
For example, the work project management tool Trello, which business software company Atlassian (TEAM) is buying for $425 million, is offline for several customers, including Fortune.
— André Graziano 🇧🇷❤️ (@andregraziano) February 28, 2017
For the first time I can recall, @trello appears to be down :(. #S3outage claims another victim? :)
— Object.Method() Man (@iansvo) February 28, 2017
Several people on Twitter (TWTR) also said they are experiencing problems with Dropbox’s online storage service as well as the Slack work-and-chat software. Slack confirmed there were issues with its service via Twitter.
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So far, Amazon Prime Music, Imgur, Dropbox, and Giphy all just refuse to load. #sigh
— ℂ𝕙𝕒𝕕 𝕎𝕚𝕟𝕘𝕖𝕣𝕕 (@ChadWingerd) February 28, 2017
Thanks for your patience, folks. We're hoping for a resolution soon.
— Slack (@SlackHQ) February 28, 2017
On an Amazon (AMZN) technical support webpage, the company said it has “identified the issue as high error rates with S3 in US-EAST-1, which is also impacting applications and services dependent on S3.”
Amazon’s S3 service is the company’s term for online cloud storage that companies use to build and run their corporate software and services. The errors appear to be impacting Amazon’s data center region in Northern Virginia, which Amazon refers to as “US-EAST-1.”
Amazon said on the cloud service health dashboard that it is “actively working on remediating the issue,” but did not say when the problems would be fixed. Although Amazon lists the error message on the top of the webpage, a list of its various data center regions and services appear to have not been updated to reflect the issue.
"Alternative Facts" #Amazon S3 pic.twitter.com/UdF3vodpZL
— John Suder (@johnsuder) February 28, 2017
Went to check https://t.co/NgeqzAuyMf to see what's down with Amazon S3 outage. Alas… pic.twitter.com/IBQvxFDp0S
— Jack 🌻 (@jack_dot_bin) February 28, 2017
So today is a fun experiment in "what sites and software do you use that relies solely on Amazon S3 us-east-1"
— Dave Reid (@davereid) February 28, 2017
Fortune contacted Amazon and will update this story if it responds.
Update: Tuesday 1:05 PM PST:
Amazon said via Twitter it could not completely update its technical support page (besides showing one lone message) because of the cloud data center error. However, Amazon said the “dashboard” was fixed and it should begin to show the correct status of its various data center regions. The company also said it may have identified a “root cause” of the data center error and is trying to fix the problem, but gave no timetable as to when it would be corrected.
The dashboard not changing color is related to S3 issue. See the banner at the top of the dashboard for updates.
— Amazon Web Services (@awscloud) February 28, 2017
The dashboard has recovered. You will see updates for individual services shortly.
— Amazon Web Services (@awscloud) February 28, 2017
For S3, we believe we understand root cause and are working hard at repairing. Future updates across all services will be on dashboard.
— Amazon Web Services (@awscloud) February 28, 2017
Update: 1:40 PM PST
Amazon has updated its technical services webpage with much more information on the specific services that were impacted because of the error.
“S3 object retrieval, listing and deletion are fully recovered now,” Amazon said in an update. “We are still working to recover normal operations for adding new objects to S3.”
Update: 3:20 PM PST
Amazon said that it’s Amazon S3, “Amazon S3 service is operating normally.”
Several AWS customers said their web services appear to be coming back online now.
At the ever-present risk of speaking too soon, we think everything (uploads et al) should be back to normal. Thanks for bearing with us all.
— Slack (@SlackHQ) February 28, 2017
Monitoring: Amazon has resolved the issue affecting AWS. UC Davis will continue monitoring services hosted on A… https://t.co/9w7U1jKSHG
— UCDavisStatus (@UCDavisStatus) February 28, 2017
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