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Delta Offers $200 Vouchers to Delayed Customers After System Outage

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A passenger waits for her luggage in the Delta baggage claim at O'Hare International Airport.Scott Olson — Getty Images

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Delta is compensating customers who experienced delays after a computer outage Monday halted flights around the world.

The airline is offering $200 vouchers to passengers who experienced delays longer than three hours or had a flight cancelled, Delta announced in a release.

“We know that travelers value our commitment to excellent operational performance, and today we did not deliver on that commitment,” Gil West, Delta’s chief operating officer said in a statement. “We want our customers to know we are thoroughly investigating the matter and that we are truly sorry.”

See also: Delta Air Lines Flights Resume After Computer Crash Strands Passengers

Delta CEO Ed Bastian also apologized in a video posted on Twitter.

Hundreds of flights were cancelled and hundreds more were delayed earlier in Monday, leaving many passengers stranded after a loss of power in Atlanta that “affected Delta computer systems and operations worldwide.”