Delta Offers $200 Vouchers to Delayed Customers After System Outage

August 9, 2016, 3:13 AM UTC
Delta Reports Quarterly Earnings
CHICAGO, IL - OCTOBER 24: A passenger waits for her luggage in the Delta baggage claim at O'Hare International Airport on October 24, 2012 in Chicago, Illinois. Delta Airlines Inc. said its third-quarter profit nearly doubled due in part to a large drop in the airlines fuel costs. (Photo by Scott Olson/Getty Images)
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Delta is compensating customers who experienced delays after a computer outage Monday halted flights around the world.

The airline is offering $200 vouchers to passengers who experienced delays longer than three hours or had a flight cancelled, Delta announced in a release.

“We know that travelers value our commitment to excellent operational performance, and today we did not deliver on that commitment,” Gil West, Delta’s chief operating officer said in a statement. “We want our customers to know we are thoroughly investigating the matter and that we are truly sorry.”

See also: Delta Air Lines Flights Resume After Computer Crash Strands Passengers

Delta CEO Ed Bastian also apologized in a video posted on Twitter.

Hundreds of flights were cancelled and hundreds more were delayed earlier in Monday, leaving many passengers stranded after a loss of power in Atlanta that “affected Delta computer systems and operations worldwide.”